Southwest Airlines
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They ruined our holiday
We were on holiday, one week in NY, the other one in Florida. When we arrive in La Guardia Airport we discover that our flight was deleted, NOBODY TOLD US ABOUT THIS!!! NO SMS, NO EMAIL, NO POPUP NOTIFICATION. The guy at the Southwest desk tell us: you flight tomorrow, La Guardia / New Orlenas, New Orleand / Tampa. WHAT?? We booked a direct flight NY / Tampa, and now we flight the day after? Reason of Southwest: The weather. They always says the weather, because they have his ass covered. We decided to refund our ticket, and rent a car. We asked clear for a *refund*. After 5 days we discover that is not a refund, but a credit with southwest. Are you kidding? We clearly told you that we are italian and we didn't care about a credit, and you gave us a credit? After that I spoke on Twitter with southwest staff and they gave me the refund. But they ruined our holiday, we spent a lot of money for a last minute car. NO WORD. I flew (before covid) with southwest and was a great company, for this reason I booked again with them. BIG MISTAKE.
