Singapore Airlines Reviews

Ich hatte vom Flug Italien > Malaysia gleich drei gute Erlebnisse: Der Klapptisch im Flugzeug war kaputt, weshalb ich beim Essen etwas improvisieren musste. Dem Kabinenpersonal tat das sehr leid. Obwohl aus meiner Sicht keine grosse Sache, habe ich einen Gutschein für Verpflegung an Bord in Höhe von 50.- Dollar erhalten. Sehr grosszügig. Aufgrund einer Verspätung hätten wir einen Anschluss der Partner-Airline Malaysia Airlaines verpasst. Der freundliche Mitarbeiter am Schalter in Singapur organisierte für uns einen Ersatzflug am gleichen Tag inkl. Gepäcktransfer - richtig hammer! Ausserdem wurden wir in Singapur und Kuala Lumpur persönlich abgeholt und zum nächsten Gate begleitet. Und das in der Economy Klasse. Grossartiger Service, ich werde Singapore Airlines wieder buchen in Zukunft :)

Service am Schalter war sehr schlecht, keine Organisation. Wartezeit von über einer Stunde, trotz vorherigem Self Check in.

J'ai voyager en classe affaires de Paris/Singapour le 24 Juin et Singapour/Paris le 14 Juillet. C'était les 2 voyages le plus desservant que j'ai jamais eu avec cette compagnie, pourtant un de mes favoris. Le triste affaire de turbulence dernièrement a sûrement laisser les traces et j'ai sentir ça le moment d'entrer dans l'appareil. Hormis avoir servie les 2 repas principal, il n'y avait plus de service et on donne plus le "kits aménités". Il me semble que les cabin crew se concentraient d'être plus proche de leur places respectives en cas de turbulance! L'atmosphère en général était un peu tense. J'ai toujours eu les bons souvenirs avec SQ, plus maintenant. Dommage que pour moi "Singapore girl you are a great way to fly" n'est plus.

Fühle mich im Stich gelassen und VERAR***T. Bin letztes Jahr mit SA nach New York geflogen, mein Bordcomputer war auf dem Hinflug defekt und konnte nicht richtig benutzt werden. Und das bei einem fast 8-stündigen Flug !! Ich wäre für solche Unannehmlichkeiten direkt zum Service gegangen, nach dem Flug, allerdings kamen nette Stewardessen auf mich zu, die mir einen 100 Singapore Dollar Gutschein ausstellten. Ich könne damit in deren KrisShop einkaufen und es mir nach Hause liefern lassen. Nun wollte ich etwas bestellen im Shop (zumal die Shop Preise viel höher sind als die normalen Preise in Deutschland). Beim Bestellen dann der Knaller Lieferung nach Hause 90$ ????? Was soll ich mit einem 100$ Gutschein wenn mir Versandkosten von 90$ berechnet werden ? nicht einmal der Versand nach Singapur aus Deutschland oder nach China kostet so viel , wen will man da veräppeln ? Ich hatte dann Kontakt mit dem Kundendienst aufgenommen , mehrfach. Keiner konnte, oder WOLLTE mir helfen. Die Antwort die ich bekam war einfach unglaublich ; ich solle doch schauen ob ich mir was für 10$ aussuchen kann, das würde Ihnen leid tun... das ich nicht lache !!! Ich hätte nach meinem Flug direkt zu SA gehen sollen und mich dort beschweren sollen dass ich nichts von den Multimedia nutzen konnte bei meinem Langstreckenflug, dann hätte ich eine Gutschrift auf meine Flugticket bekommen !! Ich wurde einfach nur verarscht und der Kundenservice von Singapore Airlines hat sich noch lustig über mich gemacht mit deren; ich solle mir ja was für den Preis aussuchen, was denn ? Eine Corona Maske ? Einfach nur lächerlich und furchtbarer Kundenservice !!!!!!!!

We were delayed on another Singapore airline flight from Bangkok to Singapore, which caused us to miss our connection at Singapore to travel to London. We had paid for extra legroom as a nice end to our honeymoon on the return leg, being a 13hr flight, but were downgraded to standard legroom middle seats away from each other, despite there being two seats next to each other available in a higher class which we could have been upgraded to, but Singapore airlines wanted an additional £1.7k each for the pleasure. I understand not upgrading people in general as others have paid large sums of money for the next class up, however when the only option is being downgraded from extra legroom seats next to each other, to middle seats away from each other, due to Singapore Airlines’ own delay, the outcome here did not seem fair. We were also promised a honeymoon cake and champagne on our return leg, but this was never received.

Horrible experience, the service was so poor. They lost my baggage and after finding it. They made me wait an entire day and I still haven’t received the baggage. Horrible experience ever. I will never fly ever again.

I dont recommend this airline. They have changed my flight without any email notification. I booked my return for 27 July but they moved it to 28 July and they do not even provide free accommodation. Booking with this airline is such a waste of money and time. Please beware

Went on the trip of a lifetime to the Maldives, the first time with my surfboard as it wasn't possible to rent where we went. The way there was "ok" but the way back was an absolute disaster. After a very exhausting but beautiful week, we went to the airport, only to realise that our flight was delayed. This caused me to miss my connecting flight in Singapore and instead of a two-hour layover I had to spend nine hours in Singapore, all at my own costs obviously. After arrival my board bag looked all fine and it was super late and I was exhausted from the lay over so I went to bed only to discover the next morning that they've absolutely destroyed my only surfboard even through all the bubble wrap and special board rail covers. Which are now, destroyed as well. They did absolutely nothing online or in that useless App so I drove back to the airport. Girls, take care with the Singapore Airlines Customer Service in Bali! You might leave feeling harassed. Doesn't matter if you wear a thick sweater btw. After two weeks of annoying back and forth, I got... nothing and had to pay for all damage by myself. Oh and absolutely thirsty after the wait for our delayed flight from Male I got water denied by staff on the plane!! Two of my friends booked with AirAsia for half the price and everything was perfect! Where is all that money going to SA? Obviously not into giving any sh** about customers or luggage. Ridiculous.

Ho avuto problemi per la partenza perché mio figlio si è ammalato. L'assistenza di Singapore Airlines mi ha trovato prontamente una soluzione senza costi aggiuntivi malgrado i nostri biglietti prevedessero delle penali in caso di modifica voli. Efficienti gentilissimi e veloci. Un servizio eccellente

Man sollte sich das schon Überlegen ob es sich wirklich lohnt bei einer nicht in Europa ansässigen Airline zu Buchen! Wir hatten beim Rückflug von Singapore nach Frankfurt über 4 Stunden Verspätung. Die Maßnahmen zur Linderung oder besser gesagt zur Verpflegung für die Wartezeit war mehr als Dürftig. Es steht einem Essen und Trinken zu! Gereicht wurden für 4 Stunden Wartezeit im Flieger auf dem Rollfeld und Parkposition 2 kleine Becher Wasser eine kleine tüte Nüsse und ein Riegel!!!! Für so eine Airline lächerlich!!! Genauso steht einem Internet oder Telefon zu! Auch hier nichts, erst wenn man in der Luft ist, was für ein Witz!!! Erstattung wegen Verspätung ist nicht, da die Fluggesellschaft nicht den Sitz in Europa hat!! Also Augen auf beim Flug buchen, denn nicht immer ist eine sehr gute Fluggesellschaft " GUT". Ach ja uns wurden für den nächsten Flug mit Singapore 75 Singapur Dollar angeboten, damit man im Krisflyer Shop einkaufen kann. Da gibt es aber nicht viel für den Betrag was man brauchen könnte. Schon beschämend wenn man bedängt was man von einer in Europa ansässigen Fluggesellschaft bekommen hätte für 4 Stunden Verspätung! Pro Person 600 EURO Wir fliegen in Zukunft lieber anders! Und ich musste ein Stern vergeben

Have booked our 1st holiday to bali travelling on Singapore Airlines 1st time but they're so UNHELPFUL. In the past have always travelled with British Airways and virgin Atlantic and both have been fantastic. I'm disabled and have requested bulkhead seats from other Airlines atleast 6 to 8 weeks prior to travelling and they've helped me. This time I did the same as my husband has cancer and other health issues too but all Singapore Airlines keeps doing is asking me to pay £82 for 1 seat and if we want to sit together elsewhere have to pay £132. They just don't care about customer care. THIS WILL BE MY 1ST AND LAST TRIP ON THIS AWFUL AIRLINES. 😟😟😟😟🥹😟😟😢😢😢😢😢😥😥😥😥😥😥😥

I am writing to share my appalling experience onboard your company's aircraft on Tuesday, 9 July. I requested mobility support (wheelchair service) due to a fractured foot and DVT. The customer service agent at the Bangkok airport for Singapore Airlines was very attentive, supporting my request for assistance to the gate and booking a wheelchair service from Singapore Airport to Immigration. However, not even five minutes after boarding the aircraft, a flight attendant named Nicole Ng approached me and questioned whether I was seated in the correct seat. I explained that I was in the correct seat and had paid for the upgrade due to my fractured foot and large medical boot. She then told me that a couple was seated in my seat and would not want to be separated, and insisted on seeing my ticket. I showed her the ticket and reiterated that I had paid for the seat. It is a three-seat row, and I was unsure why a couple would complain about the seating arrangement. I was the first person seated and had not been approached by anyone to switch seats. Not ten minutes later, two passengers sat in the same row. They arrived at different times, and I asked both if they were a couple wanting to sit together. Both passengers were strangers and were unaware of the flight attendant's so-called concerns. Nicole Ng came to the row several times but never approached either passenger nor requested to review their tickets. Her behavior was rude and created a very uncomfortable experience onboard the aircraft. She was also our flight attendant for service and rudely handed me a drink. I have never encountered such behaviour on a Singapore aircraft. Singapore Airlines has a reputation for being a professional airline carrier. However, your flight attendant's unprofessional behaviour and poor customer service was beyond disappointing. Additionally, I inquired about a wheelchair picking me up at the gate, and the attendant promised to get more information by the end of the flight. No one followed up, and a wheelchair was not waiting for me at the gate. It was a nightmare experience for someone with my physical challenges.

We booked a ticket with more than a 10-hours layover in Singapore. We emailed customer service with our booking reference to ask if we could extend our layover to visit the city. After a few days, customer service replied, asking for photos of our passports and confirmation of the passenger names. We sent our documents in an email, and the next day, we received a response from Singapore Airlines stating that our tickets cannot be changed and are non-refundable. I would have understood if Singapore Airlines had informed us that the layover extension was not possible in their first reply. However, after requesting all our information and passports, we expected that the extension would be granted. Instead, we received a refusal, which felt like a slap in the face. We are not happy with the customer service and do not think we will fly with Singapore Airlines again.

Singapore airlines was once a company that prided itself on service, it would appear that has changed. While at Perth airport l had need to go to the service desk with a query about my flight. You would have thought l had asked the counter staff to remove one of her legs, after 40 minutes l was redirected to a young man that dismissed me as l had what he called a "lower end" ticket. Keep in mind this "lower end" ticket was purchased after an email from Singapore airlines. So in short why have a service counter that does not provide service and why sell tickets that your staff see as beneath their time to deal with?

As part of my student privileges I get 1 free change which they caused unnecessary delays of over 2 weeks to help me with. They have been asking personal information and the exact same documents repeatedly with me talking to different representatives over the same thing again and again. They will act like they want to help but will actually provide no transparency and will only waste your time. In fact, their technical team prevented me from logging in to my account and magically on making a complaint and sending them screenshots of reduced fares, they responded and took 2 weeks more to let me login to my account. Their actions need to be reported. Not sure if our data is even secure with them

Before we took off, the crew handed out hot towels to passengers in economy. Yes, hot towels!! This was top notch from Singapore Airlines, and out of all the many times I have flown the LHR to SIN route, this was the only flight service where I was given a hot towel. The meal service was ok, but not the best I have had from Singapore Airlines. For the first course after takeoff, the crew served breakfast. I had the Indonesian Style Chicken Noodles, and there was another option of a Mushroom Crepe with Herb Sauce. This tasted good, but not as well as I hoped. Drinks were also available onboard, and I opted for a Sprite. Usually, some airlines only give you a cup of sprite, but on Singapore Airlines, they served me a whole can. I’m not sure how many other airlines does this, but this definitely put Singapore Airlines above market. There were also snacks in the galley. There were various snacks available, from chocolate bars to crisps. On another note, the toilet was clean and tidy, and there were facial towels, as well as soap and paper towels to dry your hands. Unfortunately, supper was not good for me. I had the fish fillet, whilst the other option was chicken rice. This may have been my tastebuds, but nonotherless, I didn’t like it. The starter, which was a shrimp salad was very good, and I thoroughly enjoyed eating it. For desert, we were given a chocolate brownie pot. This tasted very good, with a rich creamy layer on the top, and a cake like layer on the bottom. There were a range of amenities provided on this flight, such as blankets, pillows, eyeshades, toothbrushes and toothpaste. These were very handy in freshening up after a long 13 hour flight. The 11.1 inch IFE screen was highly responsive, and came with a touchscreen remote. There was a map that showed where we were, and information about our destination and what time we were going to arrive. There were many entertainment options that kept you occupied for the long 13hrs, from latest movies to new releases music playlists. In addition to this, there was the standard cup holder, charging ports and table, however unlike any other airline, it came with a mirror. This was very convenient for me, as it would have been for many other passengers onboard. Overall, I am pleased to say that I had a very pleasant experience onboard Singapore Airlines flight SQ305, and am looking forward to flying with them again FLIGHT INFORMATION SQ305 (LHR to SIN) Scheduled Departure - 09:25 Actual Departure - 09:56 Scheduled Arrival - 05:30 Actual Arrival - 05:34 Scheduled Flight Time - 13hrs 5mins Actual Flight Time - 12hrs 39mins (delayed due to congestion at LHR) Aircraft - B777-300ER (9V-SWV) Aircraft Age - 10.9 years old

After Many years i flew with SIA from Singapore to Colombo on BC SQ 468 as i boarded one of the crew members took my hand luggage andput it away for me which took me by surprise In flight i was well taken care of by these crew members CS Wen LS Zahri PSS Karatika Pss Melanie they were all friendly and lovely i will be looking forward to flying with SIA again soon Mr A James UK

I flew with Singapore Airlines from Frankfurt to Bangkok and back again 3 weeks later. There were 4 flights in total. the food was good and the staff was very attentive. But the most important thing was that I felt safe at all times. SQ is a good and safe airline, I would happily fly with them again.

Some Singapore airline cabin crew from Malaysia work here become arrogant and proud look down on typically people Asia people . Then very admire foreigner like white skin colour ! Very arrogant ! Work sia cabin crew can get the bonus a lot very stable very impressive!!!!

Overall, I will not use Singapore Airlines again. Please don't be led into thinking they are a Premium Airline Company, as they do not operate as one. On a positive, the staff on the flights were pleasant. But when confronted with a problem, not so. We paid more thinking we would receive better service and flight than the next company, but were ill advised regards Singapore Airlines service. Customer service, overall, very poor. Long telephone waiting times. Poor help. Actual communication poor too. I randomly checked the seating arrangements weeks after booking. Singapore Air Line had changed our seats without notifying our family!?? Splitting our family oall over the plane! ** MY 2 YEAR OLD WAS TO SIT ON HER OWN four rows back from my partner and I?!! ** NO REFUND GIVEN FOR EXTRA LEG ROOM SEATS WE DIDN’T RECEIVE – after receiving an email stating we would receive est £50.00. Customer service to date no reply regarding. We originally paid £400.00 just for EL Seats. When we arrived to Singapore Airport ON TIME we were told we had been reassigned to another flight. For a 2 HOUR wait for no reason with our two year old! And there no choice of meal on return 16-hour flight. Unfortunate for myself I had an issue with a couple on the long return flight. Staff didn’t address the issue. They let a couple use my walkway from my extra leg room seat as an area to put their luggage. I advised staff quietly as I didn’t want to fall out with these two people. Esp with my infant on board. The female staff member moved there items once and then just left them to do what they wanted. Leaving an obvious TRIP HAZARD and total blockage at times. No joke, I had to ask to leave my seat three times!! The staff member sat right in front of this Australian couple. An did nothing. I had a duration of 13 hours back to London Heathrow enduring this ! To be brutally honest, I had ended up nearly having a panic attack twice. Not really helped by lack of sleep, child care and this stress. I emailed the Airline and they ignored the issues and promised a £50.00 credit for seats we didn’t receive. Two weeks later and no payment. Our family is booking a trip now to Indonesia with Qatar Airlines this week. Please learn by others mistakes. Your Truly Ashten Hayward