Singapore Airlines
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No transparency and waste of time - Poorest customer service experience
As part of my student privileges I get 1 free change which they caused unnecessary delays of over 2 weeks to help me with. They have been asking personal information and the exact same documents repeatedly with me talking to different representatives over the same thing again and again. They will act like they want to help but will actually provide no transparency and will only waste your time. In fact, their technical team prevented me from logging in to my account and magically on making a complaint and sending them screenshots of reduced fares, they responded and took 2 weeks more to let me login to my account. Their actions need to be reported. Not sure if our data is even secure with them