Singapore Airlines
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TERRIBLE SINGAPORE AIRWAYS EXPERIENCE
Overall, I will not use Singapore Airlines again. Please don't be led into thinking they are a Premium Airline Company, as they do not operate as one. On a positive, the staff on the flights were pleasant. But when confronted with a problem, not so. We paid more thinking we would receive better service and flight than the next company, but were ill advised regards Singapore Airlines service. Customer service, overall, very poor. Long telephone waiting times. Poor help. Actual communication poor too. I randomly checked the seating arrangements weeks after booking. Singapore Air Line had changed our seats without notifying our family!?? Splitting our family oall over the plane! ** MY 2 YEAR OLD WAS TO SIT ON HER OWN four rows back from my partner and I?!! ** NO REFUND GIVEN FOR EXTRA LEG ROOM SEATS WE DIDN’T RECEIVE – after receiving an email stating we would receive est £50.00. Customer service to date no reply regarding. We originally paid £400.00 just for EL Seats. When we arrived to Singapore Airport ON TIME we were told we had been reassigned to another flight. For a 2 HOUR wait for no reason with our two year old! And there no choice of meal on return 16-hour flight. Unfortunate for myself I had an issue with a couple on the long return flight. Staff didn’t address the issue. They let a couple use my walkway from my extra leg room seat as an area to put their luggage. I advised staff quietly as I didn’t want to fall out with these two people. Esp with my infant on board. The female staff member moved there items once and then just left them to do what they wanted. Leaving an obvious TRIP HAZARD and total blockage at times. No joke, I had to ask to leave my seat three times!! The staff member sat right in front of this Australian couple. An did nothing. I had a duration of 13 hours back to London Heathrow enduring this ! To be brutally honest, I had ended up nearly having a panic attack twice. Not really helped by lack of sleep, child care and this stress. I emailed the Airline and they ignored the issues and promised a £50.00 credit for seats we didn’t receive. Two weeks later and no payment. Our family is booking a trip now to Indonesia with Qatar Airlines this week. Please learn by others mistakes. Your Truly Ashten Hayward