Singapore Airlines Reviews

La peggiore compagnia di sempre. Perso il bagaglio prima a mia sorella, poi a una mia amica, questa volta a me. Non sapevano dove fosse. Finalmente, dopo 3 giorni lo trovano e ne promettono la consegna alle 16. Stiamo a casa apposta e nessuno si presenta all'orario convenuto. Mi stanno rovinando 10 miseri giorni di vacanza in Asia, che solo di viaggio ne perdo 4 e sono qua senza tutta la mia roba e oggi ci hanno anche rovinato i programmi, per stare ad aspettare un bagaglio che non arriva. Al numero telefonico fornito non rispondono più. Metto 1 perché non è possibile valutare sotto zero. AGGIORNAMENTO: LA valigia è stata consegnata oggi pomeriggio ad orario imprecisato alle guardie all'ingresso, magari se lo avessero comunicato ci saremmo evitati questo sangue amaro. C'è scritto "12.25", ma alle 15.30 mi stavano ancora chiedendo l'indirizzo di consegna per la quarta volta...

Erstmaliger Flug mit dieser Airline auf Empfehlung; die Frage ist nur warum ??? Caterings auf dem Hinflug von München nach Bangkok waren miserabel, die Flugbegleiter recht unaufmerksam. Rückflug nach 4 Monaten o.a. positiver. Für einen Langzeitflug von mehr als 12 Stunden, war die Bestuhlung viel zu eng; man saß wie ein Fisch in der Dose und Essen ging nur mit diversen unschönen Körperkontakten zu den Nachbarn. Die Beinfreihheit war allerdings okay. Zudem ist auf dem Rückflug am 05.03.24 mein Gepäck nicht angekommen; ich habe es erst am 10.03., nach viel Unruhe und Aufregung zugestellt bekommen. Künftig, bereits am checken, werden wir uns wieder andere Fluggesellschaften auswählen; ausreichend Erfahrungen sind vorhanden.

We booked our flights a full 9 months in advance and paid well over $11,000 for a trip in 2 weeks time. we then booked our trip around the flights. Over the past 2 months they changed our flights over 6 times resulting in over 15 hours of stop overs and delays, making the trip almost 32 hours long. We booked through flight centre and paid the extra to be able to cancel the flights. Now we're having to fight tooth and nail just to get a response let alone our money back. We're now at the unenvious point of paying for litigation to reclaim our funds that they have had for 9 months to use as they wish. I have flown well over 30 times with this airline and our business and family hundreds of times but this is the end of our relationship and we will never fly or recommend them again. Such poor integrity.

I booked my flight to Denpasar, nine months ago. I booked my usual seat. fast forward to the trip Singapore Airways took my seat away and give it to a family on standby with a child because they said they needed a bassinet and then they never used it. I booked a seat because I have a knee problem and now I have to spend three weeks in Bali with a bad knee. The apology was this a credit at being tea leaf for a coffee. Singapore airways have changed from quality to quantity and they obviously and they don’t care.

Where do I begin Singapore Airlines are simply the best airline to travel with Their in flight service goes above and beyond nothing is to much trouble for them. The inflight menu is excellent and the wines are very good to Only very very slight issue was the AC was a bit cold at times Have travelled with all the major airlines over the years and Singapore are top of the table. When travelling to Asia will go with them Keep up the great work getting to the top is easy but staying there is harder

Absolutely shocking service ! When you ask for them to deal with anything other than a sale they have no idea what to do or say. They did not advocate for me with the airline the way a travel agent should. Instead became rude to me. Protect your money and use someone else. Attached is an email from Singapore stating that once I send “proof” through that an unexpected error occurred during the booking process they would issue me a cancellation/ refund. They still won’t tell me exactly what is considered “proof” It also states “the passenger should review the flight once I receive the confirmation number otherwise I can request cancellation or refund” I can only receive a confirmation number after I have booked. So as soon as I received this confirmation number I tried to correct the error and no one is telling me still what is considered “proof“

It is the best

Our flight to Singapore from London Heathrow was just amazing. It was 13 hours direct flight with Airbus A380. The staff was amazing, kind, polite, friendly and professional. On the board they offered a lot of options as a food and drinks, nice choice of nibbles that we loved. The seats are very comfortable, each seat is provided with pillow and blanket, eye masks and sets of headphones to connect to your screen. It was a huge option of films and music.In the toilet you can find all amenities that you may need like toothbrush and toothpaste, period pads. We really enjoyed the flight and the amazing Singapore.

Wie immer, war der Service perfekt. Betreuung am Boden, in der Lounge und an Board waren vorzüglich. Wir sind am 28.1.24 mit SQ25 hin, und am 21.2.24 mit SQ26 zurück geflogen. Beide Flüge waren Business Class. Singapore Airlines ist seit 2011 meine bevorzugte Airline, was Freundlichkeit, Service, die Qualität der Speisen und Comfort betrifft.

Je vous pensais être une compagnie sérieuse , je me suis trompé ! 48h que je suis arrivé à Hanoï avec mes 3 enfants en bas âge et leur valise est perdue ! Malgré une déclaration à l’aéroport , des appels à tous vos services pour se voir dire que ce n’est pas de leur responsabilité et qu’il faut appeler un autre service , aucune information sur notre bagage! Service lamentable !

Pessima esperienza con il sito online e con l'assistenza clienti. Il prezzo del volo sul sito della compagnia risulta sempre, alla fine della procedura di prenotazione e dopo aver inserito i dati della carta di credito e aver autorizzato la transazione, non pagabile per fantomatici errori informatici chiedendo di rivolgersi all'assistenza clienti locale (che locale non è perché rispondono dalla Grecia). Questa ti propone altri prezzi o altri itinerari di volo. È accaduto due volte in una settimana! La cosa divertente è che mentre si parla con l'assistenza i prezzi sul sito improvvisamente aumentano per poi tornare inferiori poco dopo. Se non si trattasse di una compagnia importante sarei certo che si tratti di una truffa informatica: sembra proprio che il sito serva esclusivamente ad accaparrarsi i dati del cliente (compresa carta di credito) e funga da specchietto per le allodole riguardo ai prezzi reali a cui tentano di concludere le transazioni. Dopo aver perso 1 settimana e ore di tempo al telefono abbiamo acquistato il biglietto per Bali da un'altra compagnia

Our flight SQ351 to Bali via Singapore was canceled due to technical issues. After 5 hours of waiting in Copenhagen, we were offered to leave the next day. We were allocated taxi vouchers to and from the airport, which was perfectly fine. The next day we turned up, but were told that there was no reserved seat on the plane and that this could not be changed. We were then offered that 8 hours later, in the evening, we continued via London to Singapore and from there on to Bali. However, this meant that we were delayed by a total of 56 hours. We arrived a total of 2.5 days late at our hotel. The hotel cost USD 250 per day and was not reimbursed. However, the journey home was without problems of any kind. After the journey home, I found a form "Disrupted flights" to fill in regarding flight delay compensation on the Singapore AirLine website. First of all, you had to state which flight was delayed. I did but was rejected because apparently the system refused to know about SQ351??? I tried to contact SA by phone on 4 numbers. 3 did not answer and the 4th machine referred to SA's Danish branch. Here I found SA's only Danish phone number. which turned out to be a reference to lost luggage??? I tried via chatbot to get in touch with SA. Again I was guided to dead ends. It just referred to the aforementioned phone numbers. This certainly seems like SA is deliberately trying to avoid customer contact by hazzling them around to give up. I hired a company that handles these claims. They knew SA and their policy well. They stated that SA deliberately pursues that policy because it saves them millions of dollars every year.

We have travelled with Singapore airlines a few times before prior to lockdown and they were very good. This was a very special trip for my family and I but this time the airline was terrible and I am not normally someone who complains. This airline is supposed to be ranked in the top 10 in the world and in some lists they are ranked number 1 I do not know how this could possibly be it was terrible there is no leg room we have had more leg room on Ryanair only this flight was 13 hours I am not tall 5ft 9in and not fat I have a bit of a tummy but had to breath in to put the meal tray down.The food was horrible and tasted of the containers they came in. They offered no eye mask earplugs and more important deep-vein thrombosis socks which we have always got on long haul flights prior to lockdown. On the outward journey the check in was good and the crew were very nice. The return trip was appalling again the food was terrible. On the manage my booking page it showed the meals and supposedly we had the option to opt for a vegetarian option but it was not available to us and said we could change it on board however the dinner course was fish or chicken I am allergic to fish so chose chicken they were only about 20 rows into the economy section but we were told there was no more chicken I told them of my allergy they said they would get me something else. This was a night flight we were 4 row from the front of our section by the time they got to the front they started to collect the trays even when people were still eating as was my wife so they tried to take the bits that had been used I tried to get the girls attention to ask about my alternative meal but she went straight by at which time I gave it up ate my wife's roll and tried to sleep the crew clearly wanted to finish the meals turn the lights off and retire to the back of the plane as to do what ever they do there the next we saw of them until breakfast the choices there was scrambled eggs or chicken porridge I do not eat eggs and do not know what the other thing is so declined I was asked if I wanted the vegetarian option I said yes the tray the lady pulled out was the same tray with the main course removed at this point I had enough complained at what they had done she asked me would I like a chicken wrap I said yes please then a male member of the crew came to mewith 2 different sandwiches one supposed to be beef and I have no idea what was in the other I said I had been promised a chicken wrap (there suggestion) to be told they had no chicken wraps I then told them sarcastically I would leave it as I had eaten 2 rolls during the flight so was full Fully frustrated I put on my mask to sleep whilst this happened a member of the crew approached my wife to offer me a packet of crisps I am so frustrated that I intend to write direct to the CEO of Singapore airlines but in truth I expect no reply as I was a economy ticketed customer and I think they only pander to Business and 1st Class passengers but I will give him the benefit of the doubt until that time as I am sure there are big business men who care about their small man and women customers so please be aware before paying this airlines over inflated prices would be my opinion

Le vol de 2h SUB > SIN qu'on a pris était agréable, le PNC etaient très sympathiques et serviables.. Le repas commandé était de qualité ainsi que celui de notre enfant.

Please could you thank the staff on flight SQ319 travelling from LHR-SIN on 12th Jan. I wasn't feeling well on the flight and the staff were so lovely to me, they let me lie down in the plane with lots of extra blankets and pillows. I was in seat 78 in economy so please let the staff know in that section that I'm so grateful for their help.

Flug von Frankfurt über Singapur nach Neuseeland. Positiv ist, dass die Flüge ohne nennenswerte Verspätungen stattgefunden haben. Vom früheren Glanz ist aber leider wenig geblieben. Auf dem Rückflug war die Bestuhlung in der Eco so eng wie ich sie bisher nirgendwo vorher erlebt hatte. Offensichtlich hat man hier wohl kleine Asiaten als Maß genommen, Bei einer Körpergröße von 1,70m stießen die Knie schon an den Vordersitz an, neben mir saß eine etwas korpulentere Frau die mit der Enge größte Probleme hatte. Wenn der Vordermann den Sitz nach hinten absenkte, blieben mir bei aufrechter Sitzposition 5 cm Abstand zum Screen. Essen so unmöglich, nur wenn alle die Lehnen senkrecht hatten. Bei 25h Flugdauer war das ein Alptraum, von "enjoy" keine Rede. Die Flüge waren sehr teuer 2,5k pro Kopf, und man versucht beim Online Checkin Geld mit den Sitzplätzen zu machen. Hatte mich sofort als online Checkin offen war einchecken wollen, aber es wurden kostenpflichtige Sitzplätze angezeigt. oder die miserablen zugewiesenen. Auf dem Rückflug haben wir daher noch einmal 50€ bezahlt und saßen direkt über der Tragfläche ohne Sicht. Das Unterhaltungsprogramm ist groß aber es gibt nur wenige Filme in deutscher Sprache. Aber auch diese versteht man nicht richtig, da die Kopfhörer eine sehr schlechte Akustik haben. Das Essen ist grade so ok, aber die Stewardessen waren gestresst und haben teilweise die Passagiere angeschrien. Ich war froh als der Flug vorbei war, es war sitztechnisch eine Tortur und dass für sehr viel Geld.

Great customer service from call handler however was let down by air cabin crew. They missed me out in serving me food in the plane and later when I complained and asked for a cup of tea, this was refused. I went to the toilet 20 minutes before landing was due and the air cabin crew was banging the door to tell me to get back to my seat. Terrible service from air cabin crew. I will be looking to book with other airlines as they are half the price and even if the service is like what I experienced at Singapore Airlines.

You pay a full amount on Singapore website . You are a Golden member with free access to their lounges (waist of money all that warm food ,better give me extra discount). And than one leg of the flight schedule is from scoot. Than Singapore Airlines wil not help you in Anny way and you can not check in online and also no lounge acces..

Plane like a sauna , staff charging up and down the aisle disturbing passengers, food stone cold , complete lack of drinks on a long haul flight, and rude security at Singapore airport trying to steal my cake.

Singaporeair wie man es erwartet, die berühmten Singaporegirls waren äußerst zuvorkommend und freundlich, das vorbestellte Essen war sehr gut und wir waren eine Stunde früher in Singapore als vorgesehen. Der Preis lag bei längerer Vorausbuchung unter dem anderer Airlines. Einen Stern Abzug gibt es lediglich für den Businessclasssitz im Airbus 350, der sich nur manuell in ein Bett verwandeln lässt und man kann sich nur nach der linken Seite hin ganz ausstrecken. Ist zwar Jammern auf hohem Niveau, aber es gibt halt inzwischen bei vielen Airlines einfach bequemere und einfacher bedienbare Sitze sowie die Business Suite mit mehr Privatsphäre.