Singapore Airlines
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Destroyed Surfboard, rude staff, cancelled flights
Went on the trip of a lifetime to the Maldives, the first time with my surfboard as it wasn't possible to rent where we went. The way there was "ok" but the way back was an absolute disaster. After a very exhausting but beautiful week, we went to the airport, only to realise that our flight was delayed. This caused me to miss my connecting flight in Singapore and instead of a two-hour layover I had to spend nine hours in Singapore, all at my own costs obviously. After arrival my board bag looked all fine and it was super late and I was exhausted from the lay over so I went to bed only to discover the next morning that they've absolutely destroyed my only surfboard even through all the bubble wrap and special board rail covers. Which are now, destroyed as well. They did absolutely nothing online or in that useless App so I drove back to the airport. Girls, take care with the Singapore Airlines Customer Service in Bali! You might leave feeling harassed. Doesn't matter if you wear a thick sweater btw. After two weeks of annoying back and forth, I got... nothing and had to pay for all damage by myself. Oh and absolutely thirsty after the wait for our delayed flight from Male I got water denied by staff on the plane!! Two of my friends booked with AirAsia for half the price and everything was perfect! Where is all that money going to SA? Obviously not into giving any sh** about customers or luggage. Ridiculous.