Singapore Airlines
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I am writing to share my appalling…
I am writing to share my appalling experience onboard your company's aircraft on Tuesday, 9 July. I requested mobility support (wheelchair service) due to a fractured foot and DVT. The customer service agent at the Bangkok airport for Singapore Airlines was very attentive, supporting my request for assistance to the gate and booking a wheelchair service from Singapore Airport to Immigration. However, not even five minutes after boarding the aircraft, a flight attendant named Nicole Ng approached me and questioned whether I was seated in the correct seat. I explained that I was in the correct seat and had paid for the upgrade due to my fractured foot and large medical boot. She then told me that a couple was seated in my seat and would not want to be separated, and insisted on seeing my ticket. I showed her the ticket and reiterated that I had paid for the seat. It is a three-seat row, and I was unsure why a couple would complain about the seating arrangement. I was the first person seated and had not been approached by anyone to switch seats. Not ten minutes later, two passengers sat in the same row. They arrived at different times, and I asked both if they were a couple wanting to sit together. Both passengers were strangers and were unaware of the flight attendant's so-called concerns. Nicole Ng came to the row several times but never approached either passenger nor requested to review their tickets. Her behavior was rude and created a very uncomfortable experience onboard the aircraft. She was also our flight attendant for service and rudely handed me a drink. I have never encountered such behaviour on a Singapore aircraft. Singapore Airlines has a reputation for being a professional airline carrier. However, your flight attendant's unprofessional behaviour and poor customer service was beyond disappointing. Additionally, I inquired about a wheelchair picking me up at the gate, and the attendant promised to get more information by the end of the flight. No one followed up, and a wheelchair was not waiting for me at the gate. It was a nightmare experience for someone with my physical challenges.