Singapore Airlines
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Never ever again
Never ever again. SQ used to be such a good airliner, nothing left of that anymore. Such a shame. We were frequent Singapore Airlines travellers 20 years back. Wanted to return and made a booking. Our Krisflyer memberships were expired and we did have to enroll again. Just to enroll and create a membership took 10 hours +. Apparently connected to WiFi with a laptop brought up one bug after another. Even SQ staff assisted while creating. Got so fed up with this I wanted to complain. Another disaster. One cannot complain to a customer relations agent/manager. Apparently a non existence service. I've always got directed to call centers. Whatever I did; emails, contact forms, chat..... Now AFTER 8 WEEKS I am still nowhere. At the call centers they can do nothing as they do not have any authority nor power. They let you turning in circles. I tried to contact the management team in Singapore but to no avail. We are travelling in 2 days. Poor Singapore Airlines, what happens to you? Tumbling from first to twentieth place in the ranking?
