Singapore Airlines
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Scam airline. SA need to be investigated.
I wanted to change flight dates and went to the app, however they greyed out the Manage Flights and it instructed me that I need to contract customer service. I called them but having someone search with a super old/slow system for multiple dates and times was excruciating and very confusing. I demanded that I be allowed to make changes online and the agent said she raised it for the IT team to fix. 24 hours later and still no online access, I called again as I decided I would just change the flight on the phone as I had no choice. In 24 hrs the price had risen £150. They had zero empathy and were patronising, saying it was my fault for having not booked the first time. In 2024, prohibiting customers from making complicated flight changes online is outrageous. They only do this to frustrate customers and ensure they postpone changes until the prices are much higher. I waited 25 mins on hold for the second guy to speak to a superviser, after which he told me it was all my fault. I’m beyond appalled. They make billions, yet have old systems, horrible customer experience, and it must be a horror show working for them.