Singapore Airlines
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SIA / Kris Flyer rip off!
Please explain why you rejected my mileage claim. I flew Business Class with a Star Alliance Partner in Nov 2023 and Jan 2024 Munich to Singapore. I submitted what I thought was a current Kris Flyer number to Turkish Airlines. Turkish Airlines told me to claim directly with SIA I requested a mileage claim in February 2024 to SIA and found that they had cancelled my account and didn't tell me. I opened a new Kris Flyer Ac and requested that this be used for my mileage claim. I have supplied all my flight documentation. I have fulfilled all the requirements that they have requested all within 6 months. They now have the temerity to dismiss my claim out of hand, without any explanation whatsoever or justification as to their reasoning. I have fully complied with all the terms and conditions and yet they patronise me with a gesture offer of 5000 points as an apology. I cannot be held responsible for the inadequacies of their system, they have all information I have supplied which constitutes a legitimate claim. For eight months, I have been treated as if I am trying to defraud SIA. I have been told lies by their staff as to when I first submitted my claim which they were using to justifying the rejection of my claim. They persisted with this 6 month lie for seven months, fully knowing that it was not true. All my correspondence proves these lies. I am tired of speaking with and communicating with the Customer Service Executive staff, sixteen of them so far and wish to have a Manager who is well above that pay grade to contact me and explain SIA's actions. What are their reasons? If they haven't done anything wrong, then why are they apologising.