Singapore Airlines
View company profile →
I’d give zero stars if I could
I’d give zero stars if I could. I always see online that Singapore Airlines is one of the best airlines. But in my experience they are the worst I’ve ever flown on. I was humiliated and singled out on an outward flight by a flight attendant. Abused by a fellow passenger who was protected by the attendant regardless that I clearly was the victim. This was over a seat issue which on complaining to customer services at a later time they actually admitted that my seat was faulty!! As a female flying solo I avoided confrontation as I was flying long haul and would be alone at Changi on a layover for hours. I sadly had to fly home with the same airline later on. On the way back hoping to avoid anymore issues I paid for a particular seat only to find that I had been reassigned a seat when at the gate. The exact same seat as before!!! I explained the issue and the Singapore Airline staff member laughed at me! Not only did they take my extra seat booking money (they refused to refund the extra seat booking cost) I was humiliated once again by their staff! I would absolutely love to see them go under! I could grumble about other airlines as none are perfect. We all expect some issue or other. I worked in Customer Service at the time so I managed my expectations. But I could never believe it would be this bad!