Singapore Airlines
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Poor customer service and now being ignored
Extremely disappointed in Singapore Airlines customer services and their representatives lying. Flew to Denpasar in September via Singapore; our luggage was not put on our connecting flight. I was promised by baggage services that all three cases would be delivered later that evening. They did not arrive that night. In fact they arrived a day and a half after our arrival. On our return flight back to London, two cases were damaged. Again, logged this with Singapore Airlines at Gatwick. I wrote a formal complaint claiming compensation under the Montreal Convention including all relevant information and 5 weeks after returning and 4 weeks after writing the complaint, I have not had any acknowledgment to either my complaint or damaged baggage claim. I’m appalled that from an airline that claims to be one of the best in the world that they treat their clients in such a way.