Singapore Airlines Reviews

We booked direct with Singapore for a return flights to Australia last Dec for flights this Oct. As per website recently able to cancel so cancelled on 9/8, they confirmed cancellations on 13/8 saying refund could take 4/6 weeks. Received refund 17/8. When I can go to Australia they can be assured of my business again. Well done Singapore

Fik vores fly til Australien aflyst og alle vores penge retur, grundet Covid-19 situationen. Kanon oplevelse, dem tager vi afsted med næste gang. :-)

Last November we paid for return flights to Melbourne Australia. We Booked through a well known Australian travel agent in the UK. The flights were for April 2020, 4 months ago and still we have not had our money back. We have met with nothing but obfuscation from Singapore Airlines, which response, in turn, was our experience from travel agent. Contacting Singapore Airlines was a total farce from the beginning & as for their online Bot, what a joke. We will never fly with Singapore Airline or use a this travel agent again to book flights.

Truly disappointed with SA's attitude towards refunding my flights from April, which were cancelled by SA. I realise these are difficult times, but I have received refunds from many worldwide hotels, vouchers from holiday parking companies and even Easyjet have refunded flights to me within four weeks of cancellation. But Singapore Airlines have been a severe disappointment, now been waiting over twelve weeks for a refund and I am sure I can even hear the shrug from the Expedia agents when I talk to them about the situation (that's another issue, Expedia not appreciating their responsibilities for a flight-inclusive package holiday). I will NEVER use Singapore Airlines. This was a one-off holiday to Singapore to see some Rugby and SA have ensured I won't be resurrecting this particular holiday once things are close to normal again. Singapore hotels will not be getting my money, Singapore shops will not be getting my money, Singapore restaurants and street vendors will not be getting my money etc. etc. Well done Singapore Airlines.

My return flight from Australia to Italy due to Covid-19 was cancelled and in the meanwhile I suffered a knee injury and had to find another flight back to Italy. Singapore Airlines was very quick to listen to my problems and I received full reimbursement within 2 weeks. Cannot thank them enough for the prompt assistance and will surely fly with them again when this crazy period is over.

Nie wieder!!!! Flüge wurden gestrichen, Ticketpreise werden nicht zurückerstattet, jetzt geht’s vor Gericht!!!

Singapore airlines listed the flight available for Brisbane-HCM City for the 1st of Aug, 3 days later, they are cancelled for unknown reason and it will take weeks for refund. I reckon THIS IS A SCAM, WATCH OUT CONSUMERS!

Billets achetés par Go voyages auprès de Singapore Airlines pour se rendre à Melbourne en Mai. Vols annulés par Singapore airlines pour cause de covid. Promesse, faite par Go voyage d'obtenir des avoirs sur des vols Singapour airlines. Depuis: Rien ! Pas de nouvelles de Sigapour airlines qui me répondent que c'est Go voyages qui doit gérer.Go voyages, contrairement à ce que j'avais demandé, ne me propose pas un avoir, mais des vols identiques à utiliser avant le 31 Décembre 2020. Il est aussi spécifié que je dois joindre Go voyages pour organiser ces vols. Go voyages est absolument injoignable par tel , mail, et messenger. Tout cela sent l'arnaque parfaitement rodée et organisée: La compagnie aérienne ne propose pas d'indemnisation, mais des vols pratiquement inutilisables. Go voyages est injoignable et n'assume donc rien. Résultat des courses, grâce à cette manœuvre Singapour Airlines et Go voyages ne m'ont fourni aucune prestation alors que je leur ai versé 2 300 euros. En français, cela se nomme vol ou bien arnaque organisée. Je ne sais pas encore à l'heure actuelle quel est le plus crapuleux des deux. Ce type de comportement mafieux ne risque pas de faire à nouveau voyager les pigeons comme moi. Les compagnies aériennes et les agences de voyages vont traverser une tourmente et ce n'est pas en plumant les clients que cela va les inciter à voyager de nouveau. Ce sont les clients qui permettent aux compagnies aériennes et aux agences de voyages d'exister. Sans voyageurs, pas d'agences de voyages ni de compagnies aériennes. Go voyages et Singapour airlines m'ont escroqué de 2300 euros. Je leur souhaite donc un bon crash économique, conséquence de leur comportement malhonête. En tout cas, bravo les artistes ! Le vol s'est déroulé sans encombre !

I am so disappointed in SA. Everybody is suffering hardship right now but the fact they are not even starting to process my refund after they are requested for over 5 WEEKS is not acceptable and actually illegal - Covid or no Covid. Their website says you have to wait a further 4-6 weeks once they've started to process the refund to actually get your money back. I went online and their chat person told me they are not processing any refunds for 15-16 working weeks after they have been requested. Whatever a 'working week' might mean?! So I could be up waiting up to 6 months my my reckoning. They owe me nearly £4,000 for cancelled flights. Why can't they be automatically refunded when they are cancelled if that's what the customer wants? They are supposed to be a reputable airline and I expected so much more from them. This short term lack of action is bound to have consequences for them in the long term with previously loyal customers. I will not be flying with them again and have now initiated a chargeback through my credit card - I suggest others do the same.

3 months later and still no refund. You really can't trust this airline and what they are doing at this point is probably illegal. Especially keeping the tax component. We have been patient but at this point, they have gone way too far and are basically keeping our money.

How can this reputable company fall so low? My flight is in limbo because they can't even schedule operation on a 30 days base. This is unacceptable! Keep lying about the flight status and refunds are not given in a timely manner.

I posted a review in early June to describe the horrendous service I have received from this supposedly reputable company. I thought I would post an updated review as quite frankly I wouldn't want to wish my experience on anyone who is thinking of using Singapore Airlines in the near future. In light of the lockdown in many countries in March including my own (UK) which sparked a lot of flight cancellations, I decided to request a full cash refund from Singapore Airlines via my travel agent and then through them direct from the start of April. For weeks they were telling me that a cash refund could not be offered and I could only re-book or be offered credit towards booking another flight. They were in fact acting illegally at this point and after three weeks they decided to officially cancel my flight (due to take off in early May) and offer a cash refund. I have now been waiting almost three month's for a cash refund from Singapore Airlines via my travel agent. Singapore Airlines advisors are in fact being instructed to delay/lie to customers by saying that they have been in touch with travel agents to issue refunds without having actually done so. I have personally received time dated copies of my travel agent getting in contact with Singapore Airlines in early April, no communication from the airline has been received thus far. Not only are Singapore Airlines now lying (in writing I may add) but they are also breaking the law and I have had no choice other than to make contact with the financial ombudsman and report them to the Civil Aviation Authority. For anyone reading this review, I urge you to think twice before booking through Singapore Airlines as it is unlikely you may never see your refund if these outstanding circumstances occur.

NIE WIEDER! Unser Rückflug wurde einfach ersatzlos gestrichen. Nach bestimmt über 20 Mails nur Versprechnungen einer Rückerstattung!

Great experience talking with Karen on live chat today. She was very quick and informative and answered all my questions with ease. Cant wait to hopefully fly with you in October! Thanks team and stay safe

I would like to thank the team on the Heathrow ticketing desk as well as the customer service team. Outstanding customer service, always put customers first and by far my favourite airline. There were some delays when waiting for a refund but this is expected considering the current climate. I flew with Singapore Airlines to Australia recently but unfortunately Singapore placed a banned on transit through their country so my return leg was cancelled. This is totally out of their control and they shouldn't be blamed for decisions that protect their staff and country. I look forward to flying with them in the future.

I am a medical professional who lives in Indonesia for the last 15 years. I responsibly test my bloods for COVID 19 and have tested negative each time. I take precautions responsibly. People fly into Singapore from many countries yet I cannot. I have been unable to work at the hospital for 4 months. During this period I have not received a salary. I do not wish to enter Singapore city but merely transit in the demarcated areas for a few hours then join my onward flight. Why? The local Singapore airlines team were extremely rude and could not answer my questions. The city I live in has an extremely low infection rate.

I am really disappointed in SIA. My flight ref RV8EES has been delayed due to border closure since April. They rebooked me in June after they had to cancel my April flight . Border is still an issue, so I requested a credit> said no> only the agent cheaptickets.sg can do it which by the way has ignored all my emails so far. I have a connection in Spore on ANA to Tokyo, then US. Even though that ticket is also thro' another agent that is of no help, ANA has been kind enough to take ownership of my ticket and await for the revised US schedule and border opening to get me a seat without additional charge. On top of it if the border does not open , they offered to extend my ticket to Mar 2021 > 3 months over my ticket expiry date. SIA, however, states they can rebook me in Nov per my request at ADDITIONAl sgd400 on top of my paid ticket for a one way ticket KL-Spore. NOW THIS IS AFTER SIA sends out an announcement May 29th which appears to state waiver of fees/costs for rebooking due to Covid. I know everyone is having a financial strain, but a little customer service to stranded pasengers goes a long way.

Nachdem wir in Australien sitzengelassen wurden werden wir jetzt seit 3 Monaten mit Standartantworten vertröstet. Von unserem Geld nach wie vor keine Spur. Uns entstand ein finazieller Schaden von ca 4'000 CHF.

We have been waiting over 2 months for a refund of our flight to India. We have managed to get through to Singapore airlines 3 or 4 times by phone and each time they have told us they will escalate our refund claim. And we are STILL WAITING. It is almost impossible to get hold of them. They don’t care. They have been holding our money since December and we want it back. We won’t be booking with Singapore Airlines again after this experience.

Vildt imponerende oplevelse. Fløj fra KBH til Singapore, 12 timers flyvetur, hvor alt jeg kunne forestille mig kunne indtages gratis, rigtig god underholdning ombord og flinkt personale, super værdi for pengene!