Singapore Airlines
View company profile →
Would absolutely not recommend! Please choose a different airline!
15th March I was meant to fly back to Sydney from Amsterdam. I was visiting family and friends and with COVID-19 I found it hard to leave. I was checked in but later that day read on the Singapore website that you weren't allowed to enter Singapore airport if you've been to Germany in the last 14 days. I did. I went through Germany for wintersport to Austria just before. I was scared to board my flight cause I didn't know what could happen if I would show up at the airport and told them I was in Germany. I also didn't want to take the risk of contaminating others since I didn't know if I was a carrier or not of the disease. I had the privilege to stay longer and be with my family so I cancelled my flight. I received 83 euros back (which hardly covers my flight) and I didn't have a choice of accepting that money or not. I just got it back. I tried to contact the airline many times about the situation and never got a reply. Now they're finally replying and saying they can't help me because I already received 83 euro back for my cancellation. Whereas I know and should've had the right to receive flight credits instead for a flight back to Sydney. Obviously 83 euro won't cover that. I think this is ridiculous since I saved them the effort and risk of me coming to the airport and myself for having to drive there and go through all these complications. I'm appalled and wouldn't recommend anyone to fly with them if they treat people like this during these hard times.