Singapore Airlines
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Over 5 weeks still no refund
Never flown with Singapore before and was really looking forward to it, I’d heard great things... however I’m so very disappointed with the customer service during this pandemic. We were due to fly 31st March 2020. Flights cancelled due to Covid and after weeks of waiting for replies to emails from them, was eventuality told we could have a full refund but had to do it through their online form...so submitted a refund request 14th April via their automated system. Over 5 weeks later, still nothing. Tried reaching out a few times over social media as it’s the most likely to get a response, however the response is always the same, a copy/paste of ‘we seek your understanding blah blah difficult times blah working through refunds in order of departure’. I seek YOUR understanding that flight only cancellations bought by credit card are supposed to be refunded within 7 days! Not 5+ weeks and still counting, and that your delay means I pay interest on the cancelled flights! They told me two weeks ago that they’re working through mid March departures. If now two weeks later they’re still not at the end of March for our refund then I feel sorry for anyone who is departing later. I will update this review if/when the refund has been processed so people can get a real idea of the time it is actually taking. I really wanted to have a nice experience for my first flights with this airline but I honestly don’t know if I can trust them in future if this is how they treat customers when there’s a problem.