Singapore Airlines Reviews

Booked a flight from the UK to Western Australia at short notice for my mothers funeral. After WA changed their border policy I received an email that the last leg (with Scoot) had been cancelled, but as the whole booking was with SA I needed to manage the change through them. Flight is due to take off in 2 days, the SIN-PER leg is showing a blank status, all other legs are confirmed. I've filled in the online form requesting a refund, but have another 10 working days before a response is expected. I have no idea if I should cancel the booking online myself, at a cost, or be a no show for a flight that doesn't exist beyond SIN. Phone support menu won't get me to a human being, and the recorded message 'wait' time is announced at over an hour, whatever time of day or night I phone. This is rubbish customer service.

What a terrible experience. Not able to reach a customer service agent. Waited on the phone for over 3 1/2 hours. No answer. Finally disconnected after reading similar reviews and finding out that no one was likely to ever answer. What should have been a simple enough request which was to cancel one passenger from an existing booking which could not be done online, and has now resulted in waiting 6 weeks for a refund according to their website. Tried reaching out via an online contact form but a 15 day response time is unacceptable. We flew with this airline in 2019 and were pleased. But I will be looking for a new airline for future business travel. I can only imagine what failures people must be experiencing during each flight if the airline can’t even staff a call center.

More unacceptable wait time problems, 2 hours on hold then cut off. Sending an online message returns a 15 day response time. I just switched my flights from the dreadful British Airways but maybe I've gone from the frying pan into the fire. If airlines want to take £000s of your pounds surely they should provide a basic customer service. Hiding behind "due to Covid" has gone on a bit too long, Singapore Airlines must adapt and provide at least some level of customer support - currently it's nil.

I honestly believe Singapore airlines have gone down the tubes. I booked 2 first class flights only to be downgraded one a week before my flights and the other 4 days before. When I tried to reach them they were unreachable with hours of wait times, unanswered emails and chats Furthermore when you actually get an operator they are barely comprehendible and did not understand what I was trying to get at. Really disappointed this used to be a good airlines.

Booked my London to Cebu ticket on the 2nd of January 2022 for the 29th of January. Received confirmation and all. 25th of January noticed that my Singapore to Cebu leg of the flight is not confirmed yet on the app while the rest of them are. On the 26th of January, tried contacting them via twitter which got me redirected to their email. Only then did I find out that my flight to Singapore to Cebu got cancelled. They had weeks to inform me about this, but only when I started asking was I told of such important information. Asked what options I have and am not able to receive any yet (do I even get to have one). Called customer service and waited for more than 3 hours, finally got through. As lovely as the man was on the phone who was trying his best to help me, the options were still rubbish. They want me to received a full refund of my ticket (£900 estimate) so that I can book my own tickets, 2 days before my said flight date. Am I the only one who thinks this is rubbish? Considering the flights are already doubled in price. They don’t even consider compensating me for that? Just that I can get a refund, or for the guy to “appeal” for a full refund. All this, less than 72 hours before my said flight. Honestly, they could have warned me ahead of time and I could have more options. But, all they say is “thank you for your understanding”, I’m not even sure if they’re understanding me at all.

Had the worst experience with Singapore Airlines today. I booked 3 business class tickets for my family worth $13,000 a couple weeks ago. Today, my sister had told me that she needed to change her flight dates, so I went into the Singapore air app to manage the booking, to see if it’s possible to do an individual flight date change, to my horror, after agreeing to the covid requirements section, and pressing next, they didn’t even ask if I was confirming my change and decided to proceed with changing all 3 passenger’s flight dates. I panicked and called the 24 hour customer service hotline. Someone picked up, this was literally 5 mins after the flight change happened. I explained my situation and that it was an error and would like to change it back to the original flight date. The guy checked with his “relevance” or “manager” and said I had to pay $663 to change the booking. I was extremely shocked as they firstly they were not flexible with the absolute error - which happened 10 mins ago as we were speaking - they clearly saw the change on their end and secondly did not hesitate to provide me with additional charges, to “fix the error”. He even told me that there were NO seats left on that flight, despite the error being done literally 10 mins ago, that was the icing on the cake. After much pleading that $663 was a lot of money for an app error - which he also apologised that “the app had costed me money”, I wanted this ordeal to be over and proceed to provide my care details for payment. This did not end. For the next 3 hours, he kept saying that the 3 cards I tried with were rejected, and that I need to call the bank to authorise Singapore air. It was not possible as all the cards had funds in it and I also used one of the cards to make a previous booking. It had nothing to do with the bank account. Turns out it wasn’t any of our bank account’s error it was their system that wasn’t working. This in whole was just an absolutely terrible experience with Singapore Airlines - despite spending that huge sum of money, which my family had saved up for to experience the flight, first trip since covid. Utterly disappointing and wouldn’t recommend Singapore airlines. I thought highly of them initially but this is just unacceptable and will not fly again with them.

They cancelled one connection flights without notifying me. Then I had to call and wait for 1 HOUR to be able to cancel the booking. The refund request was made on Nov 19th 2021 & it's been 2.5 MONTHS! No refund at all! Every time you call you wait for 1 HOUR! Took me a long time to get in touch with a call agent Andrew who was useless basically saying he could not do anything and I just had to call and wait at least 1 HOUR to ask about the past-due refund. Do not book this airline!!!!

Unser erster Flug hatte Verspätung, jedoch hätten wir den Anschlussflug nach Frankfurt noch bekommen in Singapur. Der Anschlussflug wurde aber einfach umgebucht und wir mussten über 10 Stunden in Changi warten. Bei 3 Stunden Warten wäre es uns auch egal gewesen. Wir hatten während der langen Wartezeit Zugang zu einer Lounge erhalten muss man erwähnen. Wir haben bei der Airline angefragt, ob es eine Teilerstattung gibt. Die Antwort lautet nein, da der Fall nicht in Europa, sondern in Asien aufgetreten ist und somit die EU Fluggastrechteverordnung nicht gilt.

Horrible experience. I sent an email a month ago about my flight (because nobody was answering phone calls) and no response. Ridiculous. I have a flight in two days and I can't contact anybody about it, even though I have been trying for the past month.

The Singapore Government provides COVID quarantine-free entry into Singapore called VTL (Vaccinated Travel Lane). My family is planning a quarantine-free trip to Singapore. I booked a VTL flight into Singapore with Singapore Airlines. Days later, the airline redesignated the flight as non-VTL without telling me. That means travellers on this flight no longer enjoy quarantine-free entry. I called the helpline. After waiting for more than an hour, my call was answered by someone called Mendoza. All I was asking for is to change my flight to another flight on the same day operated by its sister airline Scoot, which is a VTL flight. He told me that the flight I booked was never a VTL flight and rejected my request. I told him I have a booking confirmation from Singapore Airlines indicating that it was a VTL flight when I booked. He said he has proof otherwise, effectively accusing me of lying. I asked for a transcript of the call confirming what he told me. No, it is against company policy. How about just a simple email. Can't do that. Can I speak to a supervisor. No, there is no supervisor around. I then went to Singapore Airline web site /request.form to request a refund. Rejected again: "We regret that we are unable to process your request as your booking is not covered under our travel waiver policy." So I made a new booking with Scoot Airline directly while trying to sort out a refund with Singapore Airlines another way. Then, a day later, Singapore Airlines changed the flight back to a VTL flight! I now have 2 VTL bookings for the same trip. I called Scoot helpline. The staff was very helpful and friendly (what a contrast). Tried to help but it is out of her hand. So I called Singapore Airline again and spoke to someone called Ryan. He reject my request for a full refund. He said it is because of a change in my Government's policy that Singapore Airlines changed the flight from VTL to non-VTL and back to VTL. As far as Singapore Airlines is concerned, it is VTL now so you can fly. If you book another flight during the non-VTL period, that's your problem. Just to be clear, there was never been a change in Government policy that triggered the change. Once again, Singapore Airlines is being unhelpful. Once again, it is relying on invented facts to justify its high-handed approach to customer services. Book with another airline - one that treats you like a customer. P.S. All the above happened *before* the Western Australian Government's border closure announcement on 20 Jan 2022.

Mein Flug mit SA im Oktober von Hamburg nach Denpasar wurde Corona bedingt abgesagt. Innerhalb einer Woche wurde mein Ticketpreis ( direkt bei SA gebucht) meiner Kreditkarte wieder gutgeschrieben. DAS nenne ich Service. Jederzeit wieder!!

My partner and I have booked a flight for June 2022 for our honeymoon. We received an email to say our connecting flight has been cancelled and the next available one means we have a 16 hour lay over rather than 50 minutes. We choice this flight for the 50 minute lay over as we want to get to our honeymoon destination as soon as possible. Now we’re expected to spend the first part of our honeymoon stuck in an airport. I’ve just countless times to get hold of them, we’ve sent various requests via the website. They say 15 days for a response but it’s been well over that. I’ve tried calling just to be on hold for 2 hours and not speak to anyone. I’ve tried social media where I was told Covid is the reason for the delayed responses.. Covid has now been around long enough to employ more people to work within your customer service team and just feel this is another excuse. I just want to speak to someone but it’s impossible! I booked this flight as I thought Singapore airlines was a reputable airline but couldn’t be more wrong. Avoid!!

Diabolical service for what you pay, Rude Racists and inconsiderate

We traveled to Singapore not having seen our Son and family for two years because of covid. We were lucky enough to travel both ways Business class as our Son had lots of points. The service was superb as was the food. They are our favourite Airline as whatever class you travel in , economy,premium economy , Business the standard of the cabin staff is consistently excellent.They are well trained ,friendly and professional I would recommend them to anybody.

A leg of my travel was canceled by Singapore with no explanation. Notified by email, their standard email informed me that a portion of my travel was canceled and that someone will get back to me via phone call. Its been two weeks. No phone call. No email. Nothing! So I tried contacting them all hours of the day and night. No answer! It's like everyone is gone. Multiple calls to 1-833-727-0118 (and a few others) and left on hold for over two hours by their very annoying automated system and horrible repetitive music. No one answered. Tried multiple call-in options. No answer. No human. What the heck is going on? With so many options available to work from home now days, you would think that Singapore Airlines would have some employees work from home to provide customer support to customers. The online systems won't let me access my flight itinerary to see my other available flights. This is so frustrating. This has caused me undo stress. Make me sick to my stomach that they would treat customers this way.

I have been on the phone trying to speak to a human being from the customer service. Tried the UK hotline which is “24/7” service, as well as their Singapore number. 2.5-hour wait and no answer, that was about 1pm. Tried again in the afternoon with the Singapore number, waited for another 1.5hrs but no answer. This experience has been very exhausting and dissappointing. I understand the pandemic is affecting everything, but it feels like they have closed their offices!

Nous avons passés la journée sans pouvoir contacter téléphoniquement singapour Airlines. Suite à un problème de billet dont le départ était prévu le surlendemain. C 'est inadmissible. De plus sur les 5n°de téléphone indiqués sur internet 4 n' existent plus. Il faudrait revoir rapidement ces contacts désastreux qui ne reflètent pas une belle image de la Cie.

Apres avoir été contraint d'annuler mon voyage cause test PCR positif a 12 heures du départ. Remboursement des billets très rapidement sans demander une multitude de justificatif. Très professionnel, a conseiller.

Har mødt den mest professionelle personlige super service ifm min planlagte rejse til Thailand, kan varmt anbefale Singapore Airlines ❤️

I had COVID-19 on my holiday and recovered in the hospital from it. After 14 days i still test positive because it can be detectable till 8 weeks after you had COVID-19. I have a letter from the doctor saying I am recovered and fit to travel but the airline won’t accept us. BE WARNED!! With Omicron being super spreadable. I am now forced to book a ticket with another airline to get home.