Singapore Airlines Reviews

I have flown with SIA to Australia and Thailand and both a very pleasant flight and experience. The Coronavirus is not helping everyone but I hope SIA will takes the skies once again!

No problems with refund. Unlike Thai Airways who never refunded flights they cancelled, Singapore Airlines agreed immediately to cancel and refund 4 flights where they had cancelled one leg of the journey. Refreshing. Will chose Singapore for Asia travel anytime! Thai airlines you still owe me 4 flights.....

I am mask exempt i showed my online paper this was not allowed . I've spent 14 hours unable to breathe properly and when my mask falls down my face because my nose is big im ridiculed. This is against my human rights I feel i have been treated Like a tramp even though I spent 6000 pounds on 2 business class tickets I'm taking you to court. Shame on you

I love the efficiency and technology of this airline, could be a bit more easier accessible and responsive though when calling or emailing for inquiries.

Worst thing ever when a plane leaves BEFORE scheduled. Who does that? And no compensation. Just had to sit airside for 2 hours.

Billet réservé pour Barcelone bali via Singapore en octobre. La compagnie a commencé par modifier les horaires, puis les dates des vols et maintenant ajoute une escale à Milan!!! Sans demander mon avis. Cela a été difficile d’avoir un contact. Après messages et mails j’ai finalement obtenu un bon de remboursement . Pas facile et stressant mais maintenant j’attends le virement correspondant. À suivre...

May 2, 2021 Dear Singapore Airlines I had booked my Flights via Travellink last 06 Feb. 2020. You cancelled our flights. All I want & need is a new flight[REBOOKING]. Those tickets costs a lot of money. The travellink agents are washing their hands now. The Travellink agent said you are not allowing them for a rebooking of our flights and will send back the money "IF ANY" he said. I have been more than patient. I had been waiting for so long until today the Travellink agent said you wont allow My REBOOKING. I really need your professional help now. This was my dream trip with my husband.Please help me out here. I will keep posting until we get this back in order. Thank you. May 3, 2021 Thank you for your cooperation. I talked to a Singapore airlines staff (his name was Romen?) today and he helped me about my concern. I told him about my conversations with the TravelLink agent yesterday regarding the REFUND with which I was told they are 'waiting for the money' and will send back the money "IF ANY" he(TravelLink agent) said. It baffled the Singapore Airlines staff to find out why 'I was not advised' accordingly by the TravelLink agent yesterday since my flight ticket turned out to have been already refunded to the TravelLink since 8March!! Imagine my surprise !? I was asking & begging all along for the TravelLink agents to have my REBOOKING and I was not even aware that TravelLink asked for the refund of my flight instead of REBOOKING. I was told by (Romen? not sure of his name's spelling) to call TravelLink again and inform them that I just talked to some agent from Singapore airlines. I did call immediately. I have no choice but to accept a refund instead of a REBOOKING. After a long wait of calling & connecting to TravelLink and being able to talk to 2 TravelLink agents today... The first TravelLink agent hang up on me and I had to call back and speak with another agent.,(of course after all the sounds & advertisements that i had to endure) .. there was someone finally...who picked up my call, who eventually tried to help me out & said that they will make a transfer to my bank account...that they will be working on it.. I will be waiting and post an update here whenever I receive it hopefully soon. Hopefully soon. May 5,2021 I received an email from TravelLink asking me to confirm my bank details today. I gave my updated bank details. Then it said that i will receive it on my bank account in a few days... Hopefully they will be fair in refunding the amount of money I spent. It is the least thing they can do after not REBOOKING my flight. I spent 2,216.83 Euros upon booking for my husband & I. I hope they wont add insult to the injury. I will keep you posted. May 11, 2021 Thanks the problem was finally resolved! Yesterday, I received my refund from TravelLink worth 2,189.47 after the numerous disappointing calls, exhausting waiting time & conversations to several TravelLink agents. And after several posts I did on Singapore airlines fb page too, and when I finally had the attention from Singapore Airlines they decided to help me out. It happened after I emailed the CEO and posted a lot of photos about it on their fb page. Eventually, an agent from Singapore Airlines called me, heared my case and helped. I got my money back from TravelLink yesterday which was sent by Singapore Airlines last 8March. I had been refunded after the unpleasant experience. Very unnecessary, stressful discussions & delays, uncertainties and long overdue response. Nevertheless, it is over now.

Seit August 2020 warte ich nun auf mein Geld. Von Singapore Airlines Deutschland bekomme ich nur die Antwort, dass das Anliegen an S. A. USA weitergeleitet wurde, weil das Ticket dort ausgestellt wurde. Wäre nett, egal wer dort, die Finger mal rundgehen zu lassen.

For myself Singapore airlines was nice. I enjoyed my flight and felt comfortable and safe. But the thing is I was traveling with my pet. To travel into Singapore with a pet there are arrangements that need to be made. Singapore airlines promises that if your transit in Singapore is any more than 4 hours they will take your pet to CAPQ for an inspection. Following the inspection they will feed and walk your dog and clean it’s crate. -Well this is what they said they would do. Due to strict rules during Covid we can’t move about the airport freely during our layover, since I couldn’t go check on my dog myself I called the CAPQ at the time of his scheduled inspection appointment. They told me the airline hadn’t sent my dog to them, that sometimes they won’t if the layover is less than 6 hours. So not only would my dog not be getting the promised treatment, he also wouldn’t get a chance to get out of his crate for nearly 24 hours with accumulated flight times. When I called the cargo area to check on my dog there, the man was rude and seemed angry that I called him. So I obviously didn’t get any info on my pet from him. I was very upset with the way the airline dealt with my pet.

Illegal refund practices. Legally should be refunded within 7 days but they say 6 weeks. I'll be doing a VISA chargeback.

Had to fly during Covid which was quite scary, but Singapore Airlines were professional, clean, lovely and patient. Only things that didn't make it 5 stars is: had 1 seat in between people and weren't allowed to move to vacant row (only 30 people on the flight) and wish we had more than 2 meals on a 13 hour flight (one 1 hour into the flight then 9 hours later) but otherwise the flight was fine.

By far the best airlines I've ever used.

Not a trustworthy airline when it comes to refunds. Due to covid and Singapore not allowing visitors was told I was eligible and owed a refund. It has now been months since I first requested the refund. All they ever reply with when you send an email is "we are sorry for the delay and will notify the relevent department of your request for an answer". Then you never hear from them again. Aparently all request are forwarded to the waste bin. Most untrustworthy airline when it comes to their lousy customer services

Jeg havde bestilt en tur til Bali i Maj 2021, flyet fra Singapore til Bali blev aflyst 2 måneder før afrejse og vi søgte derfor om refundering af billetten. 2 dage efter anmodningen fik vi pengene tilbage. Super service og fuldstændigt problemfrit.

good and relaxing flight

Will never fly Singapore airlines again!! My husband and I flew from Switzerland to Auckland in Feb 20. On booking our flight we were informed that, in order to get an upgrsde with our miles we needed to book premium economy. This cost us mord than double the price. Then Singapore Airlines refused to give us ghe upgrade. I can understand this during normal travel years, but ALL the legs had either 0 or 1 passenger in Business, so there was no lack of space. It is shocking service, and no-one was prepared to make an effort to give us an answer as to why they would not grant us the upgrade. Every person said to go to someone else, but was never able to help us directly. VERY disappointing service in a time when you would want to make a good impression.

Having had to first reschedule, then cancel a planned flight to Australia with Singapore Airlines due to the Coronavirus pandemic, I was most impressed by their handling of the problem and prompt refund. The true measure of a company is not how they perform when things go right - it is how they perform when things go wrong. I would not hesitate to use them again.

I have flown with Singapore Airlines many times and always enjoyed the experience. My journey to NZ was curtailed in Singapore in March 2020 due to covid restrictions in Australia and NZ. The flights were non refundable, and as the flights took place, I didn’t expect a refund. Singapore Airlines were really helpful and offered a full refund without me asking. The staff I dealt with were amazing. Will definitely fly Singapore Airlines again, but will book direct with them.

Singapore Airlines cancelled our flights to New Zealand due to the covid pandemic, and promptly refunded us in full. Email updates were always helpful and informative. Would have no hesitation in flying with them when we can get back to New Zealand.

POOR SERVICE BOOK ELSEWHERE. I booked a flight for my family to oz in April and paid for selected seats then in January they say seats not available and now my family are dotted around the plane so my kids are here there and everywhere Shoddy customer services only want your money poor service