Singapore Airlines
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Cannot speak to a human being
I have been on the phone trying to speak to a human being from the customer service. Tried the UK hotline which is “24/7” service, as well as their Singapore number. 2.5-hour wait and no answer, that was about 1pm. Tried again in the afternoon with the Singapore number, waited for another 1.5hrs but no answer. This experience has been very exhausting and dissappointing. I understand the pandemic is affecting everything, but it feels like they have closed their offices!