Singapore Airlines Reviews

I booked a refundable ticket two month ago and I wanted to cancel it one month in advance. I sent them email two times but they haven’t respond me Back yet. Also, I gave them a call one week ago. It took ages to receive any response on the phone from them, and they said they will send me an confirmation email in three days.After 5 days I haven’t received anything! Now, it took me three weeks for cancellations and I have not received any thing yet! I am not happy with their customer service at all.

Flew from Amsterdam to Bangkok, with a stopover in Singapore (November 2021). Plane left on schedule, but magically lost 1,5 hour in the sky, so I missed my transfer at SG, and had to make new arrangements for quarantine hotel. No information about that during flight. Also more than 10 (!) hours between meals on flight (lunch right after takeoff, dinner just before landing). Also no drinks, unless asked for. Very poor service.

I just landed in Hong Kong from Singapore and now have to quarantine in a hotel for 2 weeks. When I landed, I was told by the HK immigration or health dept that my vaccine records were not sufficient and I was held back in a highly uncomfortable room for more than 12 hours. The health officials told me that Singapore airlines should have done this check on the other end, to avoid me going through all of this. Even after nearly 2 years of travel restrictions they still can't get things right.

Tried booking and paying for an international flight for my daughter and family. Payment continually wouldn’t go through despite my credit card provider saying they could see payment request and it was ok. Then booking ref came up so I tried to pay again. Then everything disappeared and I was told booking ref was invalid. This has happened to me before whenSA told me it was the browser then credit card. Total BS. I have given up and gone to another airline. Forget trying to call for help. No-one is ever there. Utterly useless airline. I have flown many times and am a Kris Flyer member. Never again…..

Had to fly with their FlyScoot subdivision, which is responsible for my first flight. Managing my booking online did not allow me to buy more checked luggage, constantly gives error and tells me to buy my luggage at the airport. At the airport I had to pay penalty per kilo. Customer support does nothing to solve the problem. A scam, do not trust the cheap price.

Awful company, customer service awful, Singapore airlines staff at Heathrow are probably the most unhelpful people in the universe.

Nachdem unser Flug nach Australien im Sommer letzten Jahres wg. Corona abgesagt werden musste, erfolgte eine absolut faire und blitzschnelle (< 1 Woche) Rückerstattung unserer Flugkosten. Sehr freundlicher und professioneller E-Mail-Austausch der SA-Mitarbeiterinnen. Der Sachverhalt war auch nicht ganz einfach: Wir hatten uns zunächst an das Reisebüro für Bildungsreisen gewandt, über das wir den Flug gebucht hatten und das nach Stornierung die Flugkosten seitens SA bereits erstattet bekommen hatte. Allerdings platzte dann die Insolvenz dazwischen, so dass das Geld bei uns nicht mehr ankam. Das Geld versickerte mit der Insolvenz. Da wir dachten, unser Anspruch richte sich an das Reisebüro, mussten wir zunächst die Rückmeldung des Insolvenzverwalters abwarten, der unsere Forderung bestritt und den Sachverhalt aufklärte: Das Reisebüro fungiert nur als Vermittler, unser Vertragspartner war immer nur Singapore Airlines. Daher wandten wir uns nun - mehr als 1 Jahr später - an Singapore Airlines. Und ehrlich gesagt rechnete ich mit einem großen Hin- und Her und der Notwendigkeit, den Sachverhalt über Einschreiben mit Fristsetzung oder auch einen RA klären zu müssen. Weit gefehlt: Die Rückabwicklung verlief professionell, höchst fair (sämtliche Angaben und Belege per E-Mail reichten aus) und wirklich blitzschnell (weniger als 1 Woche nach meiner ersten Kontaktaufnahme war das Geld auf meinem Konto). Für mich ist Singapore Airlines ein seriöser und fairer Vertragspartner, bei dem ich jederzeit wieder buchen würde. Viele der negativen Bewertungen kann ich mir nur so erklären, dass SA womöglich wegen der Vielzahl von Erstattungsansprüchen in Verzug geraten ist. Das galt aber wohl für viele Unternehmen, die aufgrund der Pandemie etwas regulieren und Massen an Anspruchsteller bewältigen mussten, kann also durchaus der außergewöhnlichen Situation geschuldet gewesen sein. Einzig dass es nicht ganz einfach war, den richtigen Ansprechpartner auf den Intranetseiten zu finden, könnte man noch negativ einfließen lassen. Wir hatten am Ende eine in anderem Zusammenhang genannte Telefonnummer gewählt und haben uns über die dortige Mitarbeiterin mit der richtigen Stelle verbinden lassen. Da dies ebenfalls ganz problemlos möglich war und es von da an wie am Schnürchen lief mit unserer Reklamation bleibt es für mich bei den vergebenen 5 Sternen.

I booked a round-trip ticket on Singapore Airlines. The company touted customers' ability to change their flights for free, even being able to change a flight for free and having one free change after September 30, which would allow them to delay their flight well into 2022. I was able to easily change the flight until mid-September. After that point, I wasn't allowed to change it online and needed to call in which required over 1 hour of waiting. In September I could have changed my return flight to far into the future. In fact, the return leg of my flight was 2 months and 1 day after the initial flight. When I called in to push my flight date back, the customer service agent said I must upgrade my flight to rebook and that there was a minimum required stay of 2 months, meaning I couldn't have a the return leg of the flight more than two months after the initial one. First of all, my return flight was already more than 2 months later and before they restricted online flight changes, I could have changed my flight to much later dates. The agent also told me the flight change would cost over 900 USD, more than the original round-trip ticket. I requested to speak to a manager. She denied my request and said she would talk to her team. After 30 minutes of being on hold, she said I could book my flight a maximum of one month past the current return date. This was not part of the agreement when I originally booked the flight. Now, however, I didn't need to upgrade the flight for some reason, but the change would cost 490 USD. Booking a one-way ticket at that time cost 497 USD. The agent explained that the difference was in the price of the flight. Nothing she said made sense. I am about as likely to trust Singapore Airlines again as I am to fly with them.

Monopolistic practices Change flight conditions overnight, are impossible to contact and cannot re-book or reschedule the flight, because of the changes prices are increasing and now it'll be more costly to make any changes, not minding all the cost of replanning and changing all other connecting flights because they don't give a damn. Only reason we fly with them is that they are the only one having that route, else I'll take ANY airline before a 2hr wait to not give a damn about your customers. Not even offering an apology for the change in their email, knowing that they're messing people's plans and costing them more money. total disgrace.

Great airline for me. Not very expensive prices, affordable and comfortable. cant wait to travel again

Great airline for me! had issues in the past one time with luggage, but that happens with all of them

For a month waiting for my luggage to come.

This is the second time I have booked with Singapore Airlines, and this is the second time they have cancelled my flights! First they changed the aircraft from the A380 to an old 777 (that I hate) but didn't bother to let anyone know. Then they cancelled the second leg of my journey so I had 24 hours at Changi Airport. No offer to find me a hotel in the terminal. I just had to stand there for 24 hours after I had just flown 13 hours from London! I found and paid for the hotel myself at an extortionate price. 4 hours later they sent an email cancelling all my flights! Couldn't even be bothered to call their customers. Now I am struggling to be reimbursed. I can find airlines that are safer, cheaper and more professional. Never again Singapore Airlines!

Thank you to Singapore Airlines for resolving my problem - as a regular traveller i am happy to recommend their services

We planned to travel from Copenhagen to Hong Kong to participate in a student exchange programme with Hong Kong universities. Due to the restriction posted by the authority in Hong Kong, only a limited number of countries were permitted to land in Hong Kong. Singapore has become one of the only visible choices to be the stopover point for our journey to Hong Kong. Due to the restrictions established by Singapore Airlines, travelers will only be allowed to transit through Singapore if they have all flights in one itinerary (i.e. Copenhagen – Singapore, Singapore to Hong Kong). However, upon checking the prices, the travelers will be forced to pay nearly DOUBLE the price in order to have the two lags of flights booked in one itinerary. Here are the facts for booking through Singapore Airline Official Website: 1) Booking two lags of flights separately for two travelers: First lag: Flight No. SQ351 from Copenhagen to Singapore - DKK11,432 (DKK5,716 per person) Second lag: Flight No. SQ882 from Singapore to Hong Kong – SGD379 (DKK1,775, DKK888 per person) Total cost for the trip: DKK11,432+DKK1775 =DKK13,207 (DKK6,603.5 per person) 2) Booking the two lags under one itinerary through “multi-city/stopovers’: Total price: DKK24,148 (DKK12,074 per person) In order to comply with the requirement, we have to pay DKK12,074 per person, instead of DKK6,603.5 per person, DKK5,470.50 more per person than booking it separately. Same Singapore Airline Official Website, same system, but huge prices difference. How this is reasonable. We have been on the phone with the Customer Service Representative in Singapore for more than two hours. They promise to call or write back but never did. We called again, and they claimed that is just how it is and were unable to do anything differently. Singapore Airlines has been voted as one of the best airlines for many years in the roll, we are disappointed with this kind of sales tactic. COVID-19 will be over at some point, and the business will slowly get back to normal. Singapore Airlines will be remembered as the airline that is NOT stand in solidarity with people during the crisis but focusing on taking advantage of this difficult COVID time to generate unreasonable profit. Will this be the kind of travel partner you will support in the future?

If this review were of the leg from Ha Noi, Noi Bai to Singapore Changi it would be a gushing 5-star love-fest. Brand new plane, attentive and efficient staff, really quite good food served in recyclable and biodegradable boxes and trays. Quiet, peaceful, and with decent legroom (certainly for an economy flight). But then, if this review were for the leg from Changi to London Heathrow it would be miserable, 1-star whinge-fest: Old plane, no legroom, bad food, loud, cramped, and a bit smelly. The seat must have been designed by either a lunatic or a sadist; I have rarely felt such back-pain on other long-haul flights. Just awful. The customer service though was excellent. Considering the changes I needed to make at the last-minute, and during a pandemic, they were superb. Just get that long-haul plane sorted out please Singapore Airlines. Changi airport was a miserable place to wait out 6hours too, but the necessary separations to stop too much mixing of travellers was understandable and well maintained.

Crushed the case my Gibson guitar was packed in and offered minimal compensation.

Leggo di molti arrabbiati per il mancato rimborso....anche io comprato biglietti tramite opodo voli singapore airline, telefonato al call center di roma gentilissimi mi hanno spiegato come richiedere il rimborso a opodo che ha fatto da tramite e mi hanno consigliato di comprare i biglietti sempre e solo sui siti delle compagnie aeree, infatti loro hanno dato l'ok 2 mesi prima a opodo che dopo svariate mie telefonate spesso dirottate in egitto dove hanno un call center mi hanno rimborsato.

Ring til Randi! Fantastisk service og hurtig til at svare mails og hjælpe i telefonen. Randi har været intet mindre end fantastisk til at hjælpe med at ombooke vores rejse til Thailand. Håber at Singapore Airlines giver Randi Credit for fantastisk service. Telefonsystemet og hvor meget der bliver sagt på vej til dansk kundeservice, kunne overvejes, da man ikke lytter til det hele alligevel. Virker bare forvirrende!

In all of my 64 years I have never ever complained about an airline. But after being a loyal customer of Singapore Airlines, I have to now say that the company is turning primarily to making money and not to looking after their customers. We all know that times are hard for airlines financially but surely if you want to keep any customers in this period then you should look after them? It seems not. I had Covid treat problems - no sympathy from staff. An extra bag would cost me Euros 600 (same as another single ticket with bag) and in re-arranging my flight for the following day, they failed to let me know that I would have to wait in Singapore Airport all day for a flight onwards. Finally my quarantine at my destination was also then worse and more difficult. I complained at Singapore and received no answers whatsoever. So sorry Singapore Airlines you have not understood the basics of a great business - ALWAYS look after your customers because they will remember that. I on the other hand was treated very badly.