Singapore Airlines
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Gave my trust to Singapore Air only for them to break it
Booked my London to Cebu ticket on the 2nd of January 2022 for the 29th of January. Received confirmation and all. 25th of January noticed that my Singapore to Cebu leg of the flight is not confirmed yet on the app while the rest of them are. On the 26th of January, tried contacting them via twitter which got me redirected to their email. Only then did I find out that my flight to Singapore to Cebu got cancelled. They had weeks to inform me about this, but only when I started asking was I told of such important information. Asked what options I have and am not able to receive any yet (do I even get to have one). Called customer service and waited for more than 3 hours, finally got through. As lovely as the man was on the phone who was trying his best to help me, the options were still rubbish. They want me to received a full refund of my ticket (£900 estimate) so that I can book my own tickets, 2 days before my said flight date. Am I the only one who thinks this is rubbish? Considering the flights are already doubled in price. They don’t even consider compensating me for that? Just that I can get a refund, or for the guy to “appeal” for a full refund. All this, less than 72 hours before my said flight. Honestly, they could have warned me ahead of time and I could have more options. But, all they say is “thank you for your understanding”, I’m not even sure if they’re understanding me at all.