Singapore Airlines
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No Answer from Singapore Air
What a terrible experience. Not able to reach a customer service agent. Waited on the phone for over 3 1/2 hours. No answer. Finally disconnected after reading similar reviews and finding out that no one was likely to ever answer. What should have been a simple enough request which was to cancel one passenger from an existing booking which could not be done online, and has now resulted in waiting 6 weeks for a refund according to their website. Tried reaching out via an online contact form but a 15 day response time is unacceptable. We flew with this airline in 2019 and were pleased. But I will be looking for a new airline for future business travel. I can only imagine what failures people must be experiencing during each flight if the airline can’t even staff a call center.