Singapore Airlines
View company profile →
Customer service SHOCKING!!!!
My partner and I have booked a flight for June 2022 for our honeymoon. We received an email to say our connecting flight has been cancelled and the next available one means we have a 16 hour lay over rather than 50 minutes. We choice this flight for the 50 minute lay over as we want to get to our honeymoon destination as soon as possible. Now we’re expected to spend the first part of our honeymoon stuck in an airport. I’ve just countless times to get hold of them, we’ve sent various requests via the website. They say 15 days for a response but it’s been well over that. I’ve tried calling just to be on hold for 2 hours and not speak to anyone. I’ve tried social media where I was told Covid is the reason for the delayed responses.. Covid has now been around long enough to employ more people to work within your customer service team and just feel this is another excuse. I just want to speak to someone but it’s impossible! I booked this flight as I thought Singapore airlines was a reputable airline but couldn’t be more wrong. Avoid!!