Singapore Airlines
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Poor Customer Service
Booked a flight from the UK to Western Australia at short notice for my mothers funeral. After WA changed their border policy I received an email that the last leg (with Scoot) had been cancelled, but as the whole booking was with SA I needed to manage the change through them. Flight is due to take off in 2 days, the SIN-PER leg is showing a blank status, all other legs are confirmed. I've filled in the online form requesting a refund, but have another 10 working days before a response is expected. I have no idea if I should cancel the booking online myself, at a cost, or be a no show for a flight that doesn't exist beyond SIN. Phone support menu won't get me to a human being, and the recorded message 'wait' time is announced at over an hour, whatever time of day or night I phone. This is rubbish customer service.