Singapore Airlines
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Customer service needs an attitude adjustment.
For the most part, Singapore Airlines are pretty good to travel with. However, they are not very good at being challenged. On my most recent trip from India and before the first leg of the flight from India began, we were checking in as a family. The young man that was looking after us advised me that there was another family that had requested to be seated together in the row where my chosen seat was. I refused this and it was left at that. Imagine my surprise when I got to the boarding gate in Singapore Changi airport, my seat has been reassigned without notification as I have turned notifications on to receive any updates regarding the reservation. I still had the boarding pass that was issued to me (the one with the original seat that I picked) at the start of the journey. I had to be seated elsewhere throughout the entire 7 hour flight and not enjoy it. When we got home, I filed a complaint a few days later and the response was anything but respectful. I was told that one of the passengers in my group requested us to be seated together, which is completely false. I can clearly remember what the young man said about this. He said there was another family that requested to be seated together. I'm going to say that they did not handle the whole complaint very well and were condescending when I called them out on this. See the confusion and the lying? In the end, I did not receive any compensation for what I have been through and not even a sincere apology from management. Overall though, the airline itself offers a good flying experience.