Singapore Airlines
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VERY VERY VERY BAD CUSTOMER SERVICE IN…
VERY VERY VERY BAD CUSTOMER SERVICE IN NETHERLANDS!! As early as February 2022, I already booked our flight to Cebu for July 16, 2022. Just today March 4, 2022, I got an email from Singapore that they cancelled our connecting flight from Singapore to Cebu. I called the customer service in Netherlands and had to wait more than an hour before someone talked to. I explained my situation and was offered a flight where: - lay over in Singapore is now 5 hours and 25 minutes as opposed to my original booking which was 3 hours and 45 minutes. - aside from that, we have to fly first from Singapore to Davao then to Cebu as opposed to our original booking was was just Singapore to Cebu. I asked the customer service if they can give me a compensation since I paid a lot for our flight AMS to CEBU because it was the shortest duration (18 hours and 25 minutes). Two of the customer support just answered, they couldn't helped me more than what they offered already. I am super disgusted by them. If I have known that I will only get a longer flight, then I would have chosen for it in the first place and pay much lesser. Now I paid a lot for a flight that became even way longer than initially planned. I am never booking a flight with Singapore airlines anymore!!! Very unfair rebooking rules! Incompetent customer support in Netherlands!!