Singapore Airlines
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Singapore Airlines changed my flight…
Singapore Airlines changed my flight dates, which meant my connecting flights on both legs of my travel depart before the original flights. I’ve spent two days trying to contact them via different offices, and each time I spent over 2 hrs on hold with no answer. I sent an online message and the reply stated “ We are currently encountering high volume and will do our best to respond to you within 15 business days.“ this is a ridiculous amount of time, 15 business days, not even 15 calendar days. This means my flight would have departed before they contact me. I booked for the first time with Singapore airlines since I am a gold member of Star Alliance network. I booked several tickets with them and now regretting the decision. I would advise people to explore other options and airlines because they are not the best airline in the world anymore. Customer service is very very poor. If we can’t contact them, even though you cannot change the flights online via manage my booking, and they refer you to contact them, then how do you fix the problem which they created. Hope they read these messages and contact all those customers they have let down.