Singapore Airlines
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Nearly 5 months and no refund of a flight they cancelled
In October 2021 I requested a refund for my flights, which were cancelled due to COVID in 2020, and to date I have had no response to my request apart from the ‘auto response’ when I made it. More than 4 months waiting. I completed one of their request for assistance forms in December 2021 asking about the progress of the refund, the ‘auto response’ said it would take 5 business days but to date they have not responded. Another one of these forms was sent in January, the ‘auto response’ said it would take up to 15 business days to respond, now 25 business days later I still haven’t heard from them. I have just completed another request for information, if they ignore this as well I’m afraid a Section 75 claim to my Credit Card company will be the only option. I tried ringing them and the automated message was I would be waiting for over an hour, not an option. I was always a fan of Singapore Air and the great service they provided and recommended them to others, never again!