Singapore Airlines
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Singapore Airlines WAS Good
Singapore Airlines was very good, but has become complacent. The attitude of their check-in staff has worsened and their customer support is now virtually non-existent. They have become lazy and seem to believe that their virtual assistant, "KrisFlyer," is an adequate replacement for real people. Dear Singapore Airlines, IT IS NOT. It is almost impossible to get any detailed information from that system and it is also almost impossible to get hold of an actual person. I have called at all times of their working day and every single time, was told that it would take over an hour. None of this is the sign of a great airline. Singapore Airlines WAS Good, but not any more.