Singapore Airlines
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Horrible Singapore airline Luggage service
I flew business class on the SQ23 from NYC to Singapore on Jan 4th. The flight was OK. Singapore air are cheap on wifi offering in business class. They need to learn from KLM/Delta/AirFrance classic hospitality. As for food options, not impressed. They don't offer salads and healthy snacks. They are too fixated on offering large variety of alcohol liquors. Again, they need to benchmark SKY TEAM for first class hospitality !!! The nightmare started when I landed in Singapore. Upon arrival, my luggage did not arrive with me. Upon checking with customer service at the airport, they indicated my luggage was not loaded on the plane in NYC. They said, my luggage was forwarded to LA for next day delivery to Singapore - RED FLAG1. WHY would sing air send it to LA when another flight from NYC will be departing the following day ??. For next 8 days, I daily called the airline to find out the status. Please note, I was calling. No one from sing air called me!. I kept getting the same scripted answer. We are searching for your luggage. Finally, on day #9 my luggage arrived. My suite case was filthy and destroyed. It is like someone dragged along the runway for a long time. The fabric was ripped in 5 spots. Arm handle was broken. When I opened it, beside spoiled goods, I discovered several stolen xmas gift items. I submitted a claim on Jan 14th for spoiled and stolen goods. Till now, March 5th, I am still chasing Singapore airline for compensation with no light at the end of the tunnel. To add insult to injury. Singapore airline, reached out to me regarding the damaged suite case. They said, my 27 inch Samsonite is a fake one - RED FLAG2. Please note, I bought it from Macy's in the USA 20 months ago and only used it 3 times. I replied to Singapore airline and indicated there must be miss understanding. This is genuine. But, they insisted it is a fake Samsonite. I finally gave up and asked them to replace it with identical Fake one - they can buy it from Macy's online. They said NO. They will either give me 180 SGD or American Tourister brand as a replacement. Key takeaway from all of this. Singapore Airline is a fake façade of customer focus and service. Next time I will go back to fly SKY Team (KLM/ Delta / Air France). They are first class airline with genuine customer service focus. BTW, I have never ever had this type of experience with them.