Princess Cruises Reviews

We were booked by my cousin in the UK for a trip in August. I tested positive for Covid 2 days before and we were not allowed to board. We were told that a credit woul be raised which we could use in Australia, where we live. I have contacted Princess numerous times as there is no credit showing in our Australian account. Just received an e-mail saying that since the booking was in the UK, that is where we have to use the credit, despite Princess being a global company. Do they seriously expect us to spend thousands more to fly to the UK to use our credit?

An expensive roller-pen from MontBlanc Meisterstück was stolen when I was out for breakfast, then again some sweets and finally my Mikael Kors sunglasses in my bathroom when I was offshore. I filed 2 complaints at the customer relation desk without any result. After the last complaint the day before disembarquement, they sent security staff to my stateroom and one of them found immediately my sunglasses hidden on a high shelve behind the life jackets. It was obvious at the reaction of the security team that this kind of theft was well known. Whereas they could easily know with their medaillion contactless system, who and at which time someone entered in my stateroom, I never heard again from them. The evening of my return, I noticed that a special swiss pocket knife had also disappeared from my toilet bag during my stay on the ship. No compensation was offered in spite of the fact that this kind of theft is not covered of my home or travel insurance. I have made plenty of cruises during the last 15 years : this never happened before. In addition the quality was not comparable to Celebrity Cruise (my previous cruises) as far as food, show and fitness room is concerned. All the guests having sailed with Celebrity cruise before I discussed with, shared my opinion.

My Family and I went on Enchanted princess for a 10 day canary cruise it was fantastic,complimentary Room service which my teenage son loved ,watched movies under the stars every night while sat in a jacuzzi!! The food is excellent lobster and fillet beef wellington cooked to a very high standard just to name a few dishes on the menue in the main dining rooms and of your a casual eater the world market place has a huge menu for all tastes,Large choice of drinks from the bar and the madallion worn on the rist way better than having a card ,bought the drinks package which was worth every penny...unless you don't drink so impressed booked on sky princess for 14 nights in April 22...Brilliant

Sky Princess New England. Returned on 19 October…. Ship great staff won’t let down e Princess admin and customer service which is non existent !!!! Now booked to go to Ft Lauderdale on 1Jan from…..tried asking Princess for info about hotel. Transfers etc …… basically useless ….. told all my responsibilities…. As a 76 yr old solo traveller I had hoped for some advice….. their contract terms almost indicate that they are responsible for NOTHING !!!! Dry unhappy !

Medallion app doesn't work Wasted so much time Going with another cruise line next time

Absolutely horrendous filthy dirty balcony ,had to take covid test prior to cruise to get onboard. A lot of people had already been on a week prior to us boarding. Caught covid. Two weeks off work after cruise. Food not great ,and cruise director wouldn’t get a job a Butlins . Cruised from Athens to Barcelona. Took money from our card without permission. Avoid.

Made a reservation for a cruise with Princess with a 10/31 final payment date which was providing in writing to us. We called in and after 40 minutes on hold we were told that the reservation was cancelled on 10/25 for non-payment?? She told us we should have paid by 10/25 yet our confirmation clearly showed 10/31 as a last payment date. Terrible customer service. This was our 40th wedding anniversary and we have enjoyed numerous cruises. We will call another cruise line today and make a new reservation. Very Poor Experience.

I wish I had read this forum before I booked and paid for my cruise in May 2022. The cruise was changed due to bad weather and we were promised a full refund. Still waiting in November. Was told to contact the agent Ozcruising and they have refunded a small fraction of what we paid with no explanation of where the rest of the refund is or why only a portion was given back. Will never book a cruise. I think its disgusting they get away with ripping people off. And not to mention the so called Medallion App which is the worst app I've ever come across. Not user friendly at all.

In common with many Princess customers who have left reviews here, I too am left out of pocket. I had an excursion booked for our last day which included an airport transfer. A day or two before the end of the cruise we received a letter effectively stating that it wasn't financially viable to operate the excursion and consequently it was cancelled. The letter concluded by saying 'your understanding is appreciated'. I too have been chasing Princess for a refund to be informed that they are dealing with a 10 week backlog. I asked for an e-mail address for their complaints department to be told it is the same department that is dealing with my refund request (you couldn't make it up). I am not confident of a successful outcome as Princess Cruises have not claimed their profile on Trustpilot which rather suggests thay are not intersted in responding to the numerous negative reviews they receive.

SAPPHIRE PRINCESS should not be sailing, it is a piece of junk cruise ship. This cruise ship should be parked in a junk yard. They provide super smelly pillows, toilet flush didn’t work many times, uncontrollable AC unit, filthy carpeting, running out of towels inside the sauna room, broken shampoo bottles inside the sauna shower room, no filters in their AC exhaust. The worst facial treatment I’ve ever had in my entire facial life. Lotus Spa of Sapphire Princess We spent 5 days before we reached Hawaii, the highlights of this trip then I received a letter that “Your excursion has been cancelled because of blah blah blah! Sorry for the inconvenience”. We ended up hiring a private driver in the island which is 10X cheaper than booking with Sapphire. So, move on to the next port. We were all waiting at the gangway to explore the next island until the captain of the ship have announced that we can’t get out from the ship because of short staff in Maui port (security officers) Another disaster! The worst situation that had happened during this trip was the HUGE amount of guests that got infected with Covid Virus. They seemed not ready to handle the situation. They quarantined the guests that are tested positive BUT they did not test the roommates claiming that they don’t have symptoms and let them spread the virus in the whole ship. Approximately more than 100+++ plus quests are tested positive and who knows how many are the “spreaders” that never got tested. The check out was a disaster, all quarantined guests were gathered in one of their restaurants to be checked out at the same time, 20 of the quarantined guests did not show up and they were missing. So they have to hold these 70+++ mostly are seniors guests while they were searching for the missing positive guests. The officers were all rattled and confused. I think, those missing positive guests were snuck out the ship before the officers even realize that they’re gone. So, they let us go. Upon picking up our luggages, there are no cart to use to carry the luggages until we reach the entrance to of the port (San Pedro, California) It was ok for me because I only have 1 luggage and I’m young compared to the other ill guests with more than 1 luggage. I had double mastectomy due to breast cancer. I have limit my self to carry more than 20 lbs because of multiple counts of surgeries and cancer treatments that I had been through for the past 2 years and NEVER contracted the virus. But this time, I set aside my health restrictions but to helped out these elderly people carrying their luggages as much as I could. The 2 cruise ship officers, only 1 have the Heart to help the rest of the disabled covid positive guests until they got out from the port of San Pedro. I heard while an officer was helping the old women, he told him to leave them to welcome the new passengers, and I also heard the officer reply that he will not leave the disabled/elderly passengers. The officer (w/ 0 compassion) answered, who are you going to help the 2500 new passengers or those passengers? I was about to walk toward that officer to let him know that “We were their passengers too, We were free from covid, happy and excited before we have boarded in their cruise ship). Covid positive passengers needed to disembark with grace and care. You can not just dump us after we spent Thousands of Dollars just to get sick inside you Horrible cruise ship! I was touched by the officer's kindness, an officer with a Super BIG HEART by helping the elderly who needed his help until we got out of the port. His name is GRANT R. JEFFERIES (Associate Hotel General Manager). I did not get that officer w/ 0 compassion’s name, he walked too fast before I was able to read his uniform name tag. NEVER AGAIN with PRINCESS….MY FIRST and LAST

Ignore the negative reviews! My family of four are on Sky Princess right now and it’s brilliant. We are seasoned cruisers and this ship is better than p&o Britannia. Virgin and Queen Mary! The decor is beautiful, light airy colours that improve the mood. The buffet is the best we’ve experienced! If you read the negative reviews, most are about customer service on the phone, or a monetary issue. Ignore this crap and book Princess for your next cruise! We are restaurant owners (the station kitchen, Dorset) and we know good hospitality when we see it. 5 stars from us!

Few issues on board but main complaint after approx 4 phonecalls and at least 8 emails , I have still not received my onboard statement. Money has been taken at end of cruise but no statement so I am unable to check what I have been charged for. I have had so many excuses ( one being that I booked through an agent and not direct) told would take 10_15 days another that it would need come from USA at some emails have been totally ignored others promised to get it sorted. I have asked for a refund for appalling customer service as have not been able to comply with my request, nothing, no response to last three emails.

Bored ,bored, bored for 2 weeks after 45 min theatre show. Aged 84 and 60 so not looking for much but Repeat, repeat of entertainment. Imagine pre dinner backing music, violins and piano but all night same every night. Same resident modern jazz group in jazz club. Same Philippine resident group every night in main freezing entertainment lounge. Same songs. Repeats in theatre meant that some nights we just went to bed as nothing new on offer. Smoking policy very good. Smoking Choice at each end of ship which was good as i am disabled and inside when cold. No midnight buffets just a strange choice of cold sandwiches and cheeseburger pies??? if dinner missed due to theatre availability. Staff lovely and nice clean ship. Both got covid in end. Did not get a review email.

It’s shocking how the standards of Princess Cruises have fallen. It didn’t help that we went down with COVID on our cruises and had a lovely diet of cold burgers as only room service menu was available, then later in our isolation had the delight of cold restaurant food, when we got out of isolation the ship was in COVID measures anyway and partly shut down. Along with this and Princess cancelling (well rearranging) several ports we were left with a balance on our account payable to us…..no replies to mails or calls, like so many others in this forum. Suspect it will take legal action to get any of this money back. Please avoid these crooks, it’s very hard to gain a good reputation, Princess and by association Carnival are ensuring they get a very bad reputation

Don’t go on a Princess cruise, if you do you run the risk of being lied to, have money taken from your account more than what they should of taken. Could give you an unacceptable cabin on more than one occasion so you spend 3 mornings packing and unpacking your clothes. This above was just some of the totally unacceptable things that happened to my wife and I back in Aug this year.

In February 2020 my wife and I were departing Los Angeles for a cruise through the Panama canal to Fort Lauderdale, Florida. Covid was reported as becoming VERY bad and I asked Princess if we could delay the cruise for a while so that we could assess what was happening with Covid. Princess REFUSED to acknowledge the request initially but eventually they said we MUST travel or we would lose all our prepaid money. Over the next couple of days, it was obvious the pandemic was much worse than the media suggested. We felt very relieved that we had not been bullied by Princess into boarding. We later discovered when the ship arrived off the Florida coast it was forced to remain at sea due to an outbreak of Covid on board. Princess REFUSED to return our money and never even apologised. We were long term customers, with 7 cruises and 76 days at sea all over the world. We shall NEVER cruise with Princess again.

Beware cruising with princess I recently went on a princess cruise in August 2022 and had monies owed to me on my cruise account circa £300 I have made several phone calls and sent numerous messages but princess customer service have failed yo act to return my money. Thry say they have little staff now. Appears to be a ploy to keep monies duly owed

 Princess Cruises were inundating us with things to do prior to sailing to give usspeedy access to the ship. Very often this was duplicated or triplicated. They failed toallocate us an embarkation time, which meant we ended up queuing with hundreds of other passengers. We were told that because we had completed our online requirements we would be fast tracked into the ‘green channel’ but as it turned out everyone queued for hours to embark. There was no direct notification regarding the Covid-19 testing requirements which we had already booked with our provider. A problem encountered by so many of the passengers on this trip.  We were notified that the Enchanted Princess would not be departing from the original terminal where we booked our car parking with CPS and that we would be transferred by coach to the ship. This was fine, except when we arrived at the car park, total chaos ensued. The car parking attendants were totally overwhelmed and appeared to have insufficient staff to cope with the amount of cars to be parked. It took us an hour and a quarter from the time we arrived there to being transferred ship-side. CPS blamed Princess for insufficient time to allow for this. Once we arrived dockside, we asked where the ‘Green Line’ queue was and we were told that it had been abandoned. There were hundreds of passengers in the queue and we spent another two hours waiting to board.  Having boarded there was no-one to ask the best way to our cabin, so we spent another 20 minutes, along with many others, waiting for a lift.  We were very disappointed with our alleged ‘Superior Balcony’ cabin. It was impossible to sit facing the sea because of the lack of legroom. And as for the plastic shower curtain, I thought they went out in the 80s. We are at a loss as to why we paid the extra for a superior balcony cabin.  We then went to the customer service desk to sort out wi-fi and internet access which was bad some of the time and awful most of it. The service was very inferior, considering a major selling point of this cruise.  We asked why people were already queuing at one of the restaurants and were told they were booking their dining reservations. We joined this queue (another one), and waited another hour to get the one desk member taking reservations. We explained that we booked our dinner reservations prior to the cruise, but were told all reservations were lost. The crew member said we could book a time but in all probably it would make no difference as we would have to queue anyway.#  As for the two formal nights they were totally underwhelming. It looked like the only effort was made by the passengers. There wasn’t anything special in the restaurants. In fact we had to queue for an hour for a non-event. All dressed up and nowhere to go springs to mind.  The entertainment while passable was quite ordinary and anything we wanted to see you had to arrive an hour beforehand to obtain a seat. The only proper shows were School of Rock which we arrived at 30 minutes prior to start but could not find any seats. We then decided to go and see a show in the main theatre, which was only on the day before we arrived back at Southampton. We arrived at the theatre 45 minutes beforehand, glad we did, because 20 minutes later it was full. The show was superb.  Disembarkation was also chaotic due to apparent ‘computer issues’ we were told. Another 45 minutes delay after our official time.

I just received a messae that you were relaxing your helath and wellness practices & that more people will be on your shiips. I do not understand why you think that is a good thing that you need to promote!!!!! YOUR company is not ready for this new healthy travel for guests yet. My mother and I took a cruise last July on brand new ship and the health protocols and practices were not well enforced. Hardly anyone wore a mask in public areas or elevators, there was never any soap in bathrooms for washing hands, no one was required to wash or sanitize their hands when entering into the buffet area and I occasional saw people cleaning areas but not often enough or if i did very haphazardly and I witnessed and over heard staff members state they were not feeling well but they were still working and interacting with guests. Then to top it off 2 days after our return home my mother (who had been fully vaccinated) came down with Covid. Which confirmed all my concerns on the poor health practices on the ship —so I DO NOT THINK you are ready to expand things AT ALL. Plus I have never heard back from Princess despite my multiple phone calls and emails asking for the credit for a double charge that was made to my mothers account for her walker rental. Overall we had a nice time bc we were together but the promises made up to us upfront for health and cleanliness PLUS the handicap access and assistance for my mother was nil to none. It was very disappointing and not at all to the standards for past experiences on Princess prior to Covid days.

Horrible embarking. 4 hours in line Medallion app does not work at all most of the time. I paid for internet that never worked either. Very, very disappointed. Food was basic and nothing special. Staff just work there and it's not their fault. Do not take this cruise