Princess Cruises Reviews

I was taken off of The Sky Princess along with two other passengers on Emergency Medical Grounds. – We were in The North Sea which was very choppy with high winds and we were winched off by Coastguard Helicopter. This risk alone was not consistent with the actual risk to any of us from our medical matters. We were taken to Lerwick Hospital which is a tiny hospital On the Shetland Island. – This was the first anomaly in the Ship’s Doctor’s decision to remove us, as we all apparently needed a different emergency Specialist urgently. – Lerwick Hospital had one A&E Doctor on duty with no specialists available. The Ship’s Doctor had run up a bill in my own case of approx. $3,000.00USD treating me for an infection in a hip replacement. I had been on an intravenous antibiotic drip three times a day! These took half an hour each time, but I was always told that the doctor wanted to see me afterwards. – He was always busy or unavailable which meant it was a two to two- and half-hour visit to the medical centre most times! – He told me that blood that taken on board the ship indicated a possible infection. He stated that I needed to have scans and to see an Orthopedic Surgeon urgently. The A&E Doctor at Lerwick looked at all of the notes, records and test results supplied by the ship’s doctor and told me that nothing in the notes or test results suggested that I had any infection. They also told me that there was absolutely no justification for putting me on the amount and type of antibiotics that the ship’s doctor had given to me. The A&E Doctor told me that I had a muscle strain! I did not need any scans, or to see an Orthopaedic Consultant! Additionally, there was no justification for removing me from the ship. – In fact, had the ship’s doctor been right in his diagnosis and I did indeed need to see an Orthopaedic Surgeon, we were only three days from Southampton (and the end of the cruise and home) which is one of the main UK Centres for Orthopedics. The other two gentleman were also seen by the Lerwick A&E Doctor and likewise told that they were not in need of emergency treatment. We were then left to our own devices to make our way home with no help from Princess Cruises whatsoever. Princess Cruises had however supplied our wives (still on the ship), though not us, with Port Agent Details that were supposedly going to help us. In fact, we were each given an envelope containing duplicate medical notes addressed to ‘Port Agents.’ When I phoned these local agents, they were in Southampton and confirmed they would not be giving us any assistance to get home. – Princess ‘Family Services’ then made contact with all three of us and likewise confirmed that they would not be providing us with any help at all! #SkyPrincess #PrincessCruises

Multiple issues: confused boarding, only honored Princess Plus package that we had booked after we complained; fancy electronic door locks locked us out of stateroom for 1.5 hours in 1st morning almost made us miss 1st shore excursion. But inexcusable error was not telling us until after we had boarded that they had planned to confiscate our passports! We are now essentially being held as prisoners onboard, unable to freely travel since Princess has taken our passports! They knew well ahead of time they were planning to do this, but they did not inform us! Beware!

Horrible cruise, service, food, logistics are all broken! Paid for transfer from ship to airport, no busses showed up waited two hours in confusing lines with no accurate or useful information, when we realized we were not going to make our flight (5 1/2) hours after arrival time, hired a town car, still did not make our flight, now we are trying to make a claim to princess travel insurance for the delay and can not get any response from princess cruises with required documentation for claim. Never again!!!

Be very careful using the medical section Botox etc in the spa service. Had a very bad expensive experience. eyes still puffy. Done April 11 now May17. Don’t be sucked in. Coral Princess should be more careful about this service. Noelle Smith

We bought transfer from the ship to the airport in Seattle on 14 May. The Princess employees, a supervisor named Bill and his teenage assistants were letting people cut in line for gratuities. I called them out on this and took their pictures. The supervisor Bill came up to me and got in my face for complaining and said that I was the worst person in the world and that my wife was the second worst. So, we did not get on the bus and want out money back. We just took other transportation instead. I will never use Princess again. Worst Princess employee ever.

1. There was some initial concern regarding safety briefings given to passengers upon embarkation. It was much more casual and and less informative that briefings experienced on all earlier cruises, including several Princess cruises. 2. While no exact ratio is known, the ratio of life boat seats to passengers and crew should be reviewed published, to ensure that there are enough in an emergency. 3a. After paying in full for cruise and excursions, using American Express, there was a general inability to use this credit card on the cruise for small incidental charges aboard ship (much less than $100). The root cause appears to be the inability of the cruise ship to process on-board credit card transactions with standardized secure chip-reading technology. 3b. As a result of this, I was forced to use the foreign currency that I brought aboard for shore excursions to satisfy additional incidental charges placed on my bill, and not chargeable to American Express, the same card used to purchase the cruise, and cover related costs on land. These additional charges included the daily crew appreciation charge, as one simple example. 3c. I was forced to use the forign currency obtained from my bank at standard exchange rate of (1.26) on the cruise ship to cover the crew appreciation, instead of American Express, and at a very unfavorable exchange rate of (1.15). This proved to be more than a mild inconvenience. 3d. My card continued to work fine on shore with merchants using standard secure chip readers in England, Ireland, Scotland, and France. While I carried a backup card, I didn't want to run the risk of corrupting the second card, since I kept it in reserve for emergencies. 4. Unlike Viking, and several previous Princess Cruises, Princess seems to be transitioning to more of a "nickle-and-dime" approach to doing business, with the inability to charge in secure ways like most merchants, without modern, secure on-board chip-reading technology. This capability should be adopted by Princess for the benefit of their customers. Extra care is advised in regard to customers wanting/needing to use on-board, secure chip-reading credit-card technology. 5a. Another unrelated observation, but very important post pandemic, is that most soap and hand sanitizer stations on our ship were empty. This is particularly disturbing. 5b. We knew one couple on board who did become sick on board, and found treatment drugs on board to be priced very high. 6. On the positive side, the shows staged on this cruise appear to be of higher quality than on previous Princess cruises. The ship had outstanding vocalists and orchestra, with a great repertoire. The performers were outstanding. 7a. Cabin crew work very hard and generally due an outstanding job. Cabins were kept neat and clean, and all of these staff are friendly and welcoming. This is one of the best features on the ship. 7b. Some hosts and hostesses in more formal dining fooms seem to be a little arrogant and condescending, which makes dining experiences less enjoyable than they would otherwise be. 8a. Windows with scenic view on Horizon deck were very dirty, which detracted from the overall ambiance of the trip. These beautiful views are one of the most salient features of the ship. 8b. Carpet in cabins seem worn and dirty in some cases. 9. Customer service calk-back is generally unreliable. After cruises are paid for, communication for followup help seens extremely difficult (or impossible) to get.

This company have disgusting customer services.so bad, that they share other passengers data. So Mrs McKinney with health issues, shared by Chris Customer service manager, wants to contact me good.

Don't buy the vacation packages!!! It has a 7 day cancellation period but they won't let you out of it and it's not worth it.

As a local who is very concerned about the plan to dump 500 migrants in a remote island community with too few police officers to cope, I can't believe Princess Cruises are planning to continue stopping at Portland Port when they are going to be putting a migrant barge right next to where the ship docks, tons of safety concerns for passengers! The itinery makes Portland sound amazing but there's no warning of the migrant boat being placed in the second worst funded area for police in the UK.. How can this be legal, let alone safe? What happens when passengers start getting attacked? Not enough safety information being provided in the itinery, this is dangerous!

All in all, nice ship, great cabins, very good food, so so service, great in some places, tired and forced in others. Please beware of the extra tips, they are not mandatory and are too high. We were told they are pretty much mandatory by Princess, turned out they weren't, we got the refund eventually. Spa is amazing though, outside area standard and nice, not much to do outside apart form ok mini golf and nice pools/Jacuzzis, sadly people stay in those for 3 hours, they are not private!

The daily entertainment was appalling for anyone who wasn’t under 10 or senile. The evening entertainment has been cut back to just in the theatre where as before you would also have it in the vista lounge. The price of the Wi-Fi was ludicrous. No tea and coffee making facilities in the cabin nor any paper and pen. They have done away with the coffee card and instead have a daily soft drinks package which is no good unless you drink plenty of them. The medallion kept pinging in bars and I was being charged for drinks I never had. The food selection has been reduced. I don’t think we will be cruising with princess again

Firstly they tried to rip me off for $100 of my on board spend. I paid for a clear view balcony cabin, £3200 for 14 night cruise on Sky Princess. I preselected my stateroom, choose C311 on deck 10. On entering the room I was greeted by a stain approx 3ft long just outside the bathroom. It looked for all the world this stain was either from vomit or feaces. There was a constant banging noise coming from the wall next to the bed, it was constant 24/7, Not only could you hear this loud banging, you could feel it if you placed your hand on the wall. I had heard other passengers with the same complaint, they could not move anyone as the ship was at full occupancy. When I complained to customer services the person admitted that they had this problem with a number of rooms onboard. He also confirmed the ship was scheduled to go in to dry dock in Netherlands 5 days after the cruise to sort out this problem and a number of other issues with the ship, even though this ship is only 4 years old. Allegedly there was over a a thousand contractors due to work on the ship whilst it was in dry dock for 16 days. Not what would be expected for such a young ship that had less use than normal due to COVID. Princess were happy to take customers money and give them rooms that were clearly not up to standard. There was also a shortage of staff in restaurants and bars that resulted in long wait times to be served. They also started running out of a lot of basic food and drink, probably because the had run the ship down due to its impending period in dry dock. Princess has currently offered me future cruise credit of £250 as compensation which equates to about 8% of what I paid for the cruise. I have told them to reconsider if they expect to book with them again. I am also considering compensation through the courts for a cruise/ holiday that clearly did meet the standards I expected and paid for. I will be using NCL, Royal Caribbean and Celebrity cruises in future !

Princess Cruises - Why are the pools freezing cold? On my last 3 Princess cruises (Caribbean Princess May 2022, Regal Sept 2022, Enchanted Princess Jan 2023), the pools were too cold to swim. I asked one of the Engineering crew why? He told me they keep them between 23 Deg C (73 Deg F) and 30 Deg C (86 Deg F). The pools were probably 73 Deg Fahrenheit. This is way too cold for me and most of the other cruisers as the pools were empty of any swimmers. Princess needs to keep the pool temperature higher, between 78 Deg F and 86 Deg F, 80 - 84 Deg F would be perfect. I didn't enjoy my time on the ship for this reason and I'm hesitant to book another cruise with Princess.

Over the course of the last 3 days I have spent 7 + hours on the phone with Princess Cruises. I am traveling on the Princess Majestic to from Vancouver to Anchorage (Whittier) departing on Saturday June 10th. We chose this cruise specifically because of our stop in Skagway. We are traveling in a group of 13 people and 2 months ago we all booked the "Yukon Expedition and White Pass Scenic Railway” (SGY-180) excursion so we could do one trip that was all together as a group. Now that we are less than 50 days out from the cruise, we all went on to look at the other stops/excursions and two people from our group found out that their excursion was not actually booked. They went on the website and the tour is sold out. I called and they said that there is no waiting list and that tour is sold out and that couple cannot get on the excursion. It is a special trip that we are all going on for this couple so my husband and I decided to give our excursion that we booked to them. I called Princess Cruises today and spoke with someone (did not get his name) and asked him if it was possible to give our excursion to our friends - I explained I was very worried about changing anything because there is no availability and I would rather just keep the excursion and sort it on the ship if it was not possible to give our two slots on the excursion to our two friends. The person on the phone guaranteed me twice that he could absolutely do that and it would be no problem. I asked if I could give a credit card so we could make sure he could directly transfer it and he said he did not need it at this time. He put me on hold for 30 minutes and at that time we got disconnected and he did not call back ever. I however immediately called back Princess to make sure we were getting everything handled. I had been checking both our booking and our friends booking to see what was going on. I constantly refreshed the excursion page in case for some reason the slots opened up and it no longer showed sold out on the website. As I am waiting on hold to speak with another representative, I see that our excursion that we booked two months ago is no longer on our booking. At this time, I get transferred to a representative. Her name was Nia. Nia was the most unhelpful and inconsiderate person I have ever come across in customer service. I have worked in customer service for 11 years so I was very patient because I know how difficult it can be. Nia told me that I had chosen to remove that excursion from my itinerary to give to my friend and that it was my own fault that I lost our two slots on the excursion. I told her that I did not ever give permission to remove the excursion from our booking unless it was to go directly onto our friends reservation. She told me that there was no record of me ever having the excursion at which point I told her that I have documented proof showing it on our booking and I have an excursion payment summary for $479.90 on February 26th. She finally acknowledged that I did have the excursion on my booking but now it was no longer on our booking. I told her that since we did book the excursion two months ago and someone took the excursion off of my booking without my permission that if she was not able to put it the excursion directly on our friends booking, I understood but to please just leave the excursion we booked on our booking. She went on to tell me that the excursion is sold out and she will not put it on our booking. We went round and round for 90 minutes when I finally asked her to transfer me to a supervisor. At that time Nia told me that Princess Cruises does not have supervisors and she will not transfer me. I asked her to please transfer me to another person, even if it was the same customer service level as her and she said that she refused to transfer. We went round and round again and she finally said you need a good reason to be transferred. I said my reason is that I am very unhappy with the customer service I was receiving and that I would really appreciate speaking to someone else. She said OK and then the phone went silent for 5 minutes. After 5 minutes I said “Hello” and she said “Can I help you with something?” In which I answered that I thought she was transferring me to speak to someone else and she said no I will not transfer you. Essentially I left the conversation very upset with nothing resolved and even more, I lost the one excursion we were going on the trip for. To say the least, I have never been more unhappy with a cruise company.

Went on a short 4 night trip from Southampton on 15/4 and the bar and room service was absolutely shocking. WAY understaffed, we often had to wait well over 30 minutes for our drinks order to arrive - if it ever did - which is not what you want when you have paid for the drinks package. Drinks to room service also even slower, we ordered a coupleo f bottles of water on the last night about 9pm , nothing ever arrived despite the App saying it had been delivered. I reckon a good 50+ staff short across all the bars & delivery services. Sky Princess was going to dry dock for a couple of weeks after our cruise ended so I think they had kept staffing to an absolute minimum as running things down. Also the entertainment wasn't as good as on our previous trips - there were a couple of Asian assistant cruise directors who had trouble with pronounciation for the quizzes and gameshows which wasnt what you need when playing. That said Paul and Sarah, the two cruise directors in charge, did a very good job. Will be going back to Royal Caribbean next time.

I travelled in October 23 and was due a refund to my credit card as a result of refunded excursions. It is now April and I am still waiting for the refund despite numerous phone calls, emails and a formal complaint. I have received no communication from Princess, I cannot believe the poor level of customer service.

Currently on the Caribbean Princess. Ship is overcrowded & understaffed. Queues for food especially on sea days. Very few quiet areas as they seem intent on ‘entertaining’ you come what May. Back to Celebrity next time.

Southhampton to France, Portugal and Spain. Amazing experience start to finish. Staff cannot do enough for you. Sky princess very clean. Our first ever cruise and will 100% book again with princess.

Following a cruise last year our return flight from Barcelona was cancelled by British Airways at the last minute. Neither BA or Princess could find an alternative so we had to book a flight on the next day with a subsidiary company of BA and incurred the cost of the flight and taxis. BA covered the overnight hotel and some of the taxi fares but would not pay for the alternative flight. After all BA’s inefficiencies which created a very stressful and highly inconvenient time they expected us to pay for their failures. After lots of communication with both companies Princess agreed to cover all our expenses as a good will gesture. Good on them, left BA in a very poor flight.

Dont book anything with Princess Cruises. They are overbooking and then say the last minute that you cant travel. I booked for my travel over the phone and been fully charged for it! And 20 days before the sail i decided to do check in to input passport data and i could not!!! And when i started to call the support, they said that they actually did not allocate me with any cabin and that in fact they charged me to be on the waiting list! Now the cruise is fully booked and they have no more cabins available basically saying in the last minute that i cant sail in! Waiting for refund now! BUT HOW CAN THE COMPNY CHARGE YOU FOR SERVICE WHICH THEY IN FACT DID NOT SELL! It is really a scam! Dont book them