Princess Cruises Reviews

This has been the worst holiday of my life. Get me off this ship asap! From when we checked in where there was a problem with the app and letting me get on the ship, took me 30 minutes even though I had my covid jabs and test certificate. They said it was an issue with there system. Once I finally got on board all the charges were sent to my partner through the app, even though my bank card was linked to the account (a system error apparently). On sky princess visiting northern France, Spain and Guernsey I thought it would be a nice trip away. Everything I have experienced and it is now going into the last day, is terrible. Been charged service charges even though I am all inclusive with full drinks package (said again it's a system issue), the app not working properly and the internet is the slowest ever! 3600 people on board and the internet simply can't cope with the demand in my opinion. Service has also been poor at times. Been to customer services 6 times for various issues. I thought a holiday was meant to be relaxing, this is nothing but stress due to Princesses system issues. I am honestly fed up. Then there is the issue of facilities for such a large amount of people, can never get a seat in any bar to watch any live band, it's like they have increased the number of cabins, and forgot to increase the facilities and venue capacities. Only plus sides are room cleaner is excellent and the food is incredible. Apart from that, stay away or stick to smaller ships.

Just returned from Norway cruise on Enchantment Princess 15th July to see Michael Ball booked through Imagine Cruising..I took my sister who has walking difficulties I cannot praise the customer service staff enough for their assistance...entertainment was Amazing Colin the pianist in Crooners bar was a brilliant showman creating Fab atmosphere...AJ Brown was very good 👍 and of course the Fantastic Michael Ball loved it 😀 Could not fault the food souch choice and great quality....sadly I do have to advise a few negatives as the Bar staff were really struggling with the new medallion system so had to query my stateroom bill a few times over the week as we had overcharges ...this was amended straight away but it got to the point you could not trust the system and had to check daily also they seemed understaffed and the ship was only half full so that is a big concern for future 🤔..I did have to report one of the bar staff who was very rude to us and was assured this would be addressed but not reported back to me ...they seemed very stressed 😕 not the normal happy go lucky attitude I am used to on Celebrity cruises ...The Medallion App was hit and miss so feel that needs to be addressed I have booked another cruise on this ship to the Carribean so hope 🙏 these negatives will be addressed ...Sadly we have now got Covid but that's the risk you take !

I am about to go on a cruise on the regal princess. They have, without consultation, changed my flights from 2pm to 6am. I have rang up 3 times. the first time the person said, oh let me just check with somebody, then the line went dead. I then rang up another two times, the first time waiting 50 mins and the second 45 mins. Each time, when I got through the line went dead. I feel powerless.

Have a cruise booked with Princess in under 2 weeks. Their customer service is a complete waste of time and you cannot get through on the phone for days at a time, they do not call you back when they say, ignore all emails and messages. Poor impression for first time with this cruiseline. Stick with RCI, NCL or Celebrity as they actually speak to you after you have handed over your money!

Just got back from a week's cruise aboard the Enchanted Princess in conjunction with Imagine. The ship was built in 2020 but, due to Covid was laid up and has only recently started back sailing and ship was immaculately presented throughout. Absolutely delighted with everything from the moment we boarded. Staff were terrific, always polite and pleasant and ready to help. Restaurants had comprehensive menus, with plenty for everyone. There was something going on all day with plenty to see and do. The evening entertainment was exceptional, with Michael Ball being the main attraction. Can't wait to sail with them again

Sailed on the Royal Princess on June 4th. Never again with this cruise line. Food was terrible, guest services were terrible, medical service was terrible and my complaints to customer service fell on deaf ears. I waited 4.5 hours for someone in customer service to answer the phone. When they finally did answer, all I got was lip service. You have been warned.

The worst customer service!! Keep you on hold for a long time, then they hang up on you.

My wife and I were on a cruisetour that started on may 25th on the Grand Princess. First I want to tell you that shipboard everything was so great and beyond my expectations for my first cruise. I really enjoyed every minute on board and the crew went above and beyond. I really want to continue cruising with your company for this alone. Our problems began when we started the land portion and arrived at Denali Princess Lodge. They were very understaffed and many things were not open or not working. This resulted in long delays at most points at this lodge, especially in the restaurants. Much of this can we understood with the covid issues but we would have liked to be prepared for the issues and may have changed part of our land tour. The biggest problem happened on the last day there. We had a 10am departure time and assumed that getting breakfast at Fannie Q's saloon should be doable 2 hours before. When we arrived we were told it would be a 45 minute wait and were ok with that. 1 hour later the wait was still not done. As we were sitting there we saw a group of 7 come out with 9 to go containers. I thought we should do this as well since we had to leave in an hour. I approached the front desk and asked about togo containers. I was told that they did not do to go because they wanted to make sure that they had enough food for those seated. I expressed my confusion since there was a group that sat outside with containers eating. I was told that the Manager made an exception for them. I asked to speak to the manager. He came up and I explained that I would like to get some containers to take our food with us because we were leaving in an hour. He stated that they do not do that. When I told him that a party was seated outside with containers eating from them he said sorry but he would not do that for me. I felt very discriminated against at this point and asked for his boss. He stated that he was the food and beverage manager and his only boss was the resort director. I went to the front desk of the lodge and asked for the resort manager. I was told that she was not onsite yet and would be in between 930 and 10. I asked if she could get in touch with me and they had me leave a note. To this day I have yet to receive a call from anyone. I work as a manager for a large foodservice company and know that this would never be an issue . We would contact anyone with a problem and try to help them. We continued on to Mount Mckinley princess lodge. They were short staffed as well but our experience there was 100 percent better. The staff there seamed to be working extra hard to make everyone's stay great.

I purchased refundable airline tickets from Princess Cruises on Air Canada for June 18,2022 flight from Rome FCO to Ft Lauderdale Florida. About six hours prior to leaving Air Canada notified us there was a delay that would have us leave late in the day on June 18 and we would be stuck in Toronto Canada over night and there was no flight for us scheduled for the next day June 19,2022. So Air Canada was unable to give us a booking from Toronto to FLL on June 19 to return home. So I bought Delta airline tickets for $1399 each for two people so we could return home on June 18,2022. I contacted the booking agent of Princess Cruises, Jerrilyn, who had sold me refundable tickets for exactly this type of huge delay. Princess sent me to AON Trip Insurance and I filled out all necessary forms and had pdfs made of all documents needed including the adelay # that The Air Canada agent had provided to me that assured we would be completely refunded. A month later I have heard nothing from Princess Cruises which is the correct business that is in charge of refunding me. I paid for two refundable return tickets from Rome Italy to Gt Lauderdale, Florida through Princess Cruises. Princess Cruises lacks integrity and is not an honest business. Princess Cruises encouraged me to purchase our plane tickets through them because if delays or cancellations occurred I would be completely refunded. Princess Cruises claims they stand by their product but they do not.

I have returned from my "Enchanted Princess" Cruise from Southampton June 17th-24th. They have since taken a large sum of money in Sterling from my UK credit card, and I seem to have no way of obtaining a breakdown of that debit. or the amount in dollars that represents. Odd how everything was in dollars, and now suddenly I get a Sterling debit with seemingly no way to see how it was calculated or converted. When on board, one could see every day (in dollars) what was being costed. The Medallion app doesn't allow me to see it either. And it says I have been on no cruises! I have tried calling the UK telephone number several times, but have now given up. The last time, after a 21 minutes wait in the queue. a man answered and said he couldn't hear me (I could barely hear him either) & said he would end the call.. Hopeless.. I have tried complaining via their online "contact us!. I got as far as a from that needed to be completed. I did that and at "click to submit" it refused with a message "We were not able to submit your passenger information because there was incorrect or missing information. Please correct them before you re-submit the from". I tried again, checking everything I'd filled in, but the same message always came up. So no way to complain..

Have just completed a 7 night cruise on board Coral Princess from Brisbane, all the ship was open and operating as pre-covid, no staffing issues at all. Main dining room food was not as good as usual standard. Covid safety was very good and everyone had to wash hands or sanitising prior to entering dining venues. Staff were constantly wiping down handrails and elevators. Medallion and app works great and is a great addition to the cruising experience, love the ability to order anything and have it delivered to wherever you are.

We are elite customers. 84 and 79 ages. Medallion - despair. Embarkation - appalling, queued for 1 and 1/2 hours, no seating, others queued up to at least 2 and 1/2 hours. Offered a free drink at dinner, we on unlimited drinks package - joke?. Dedicated staff, obviously understaffed and many not fully trained. Wi-Fi so poor the medallion did not function in many areas on staff equipment, heart breaking for them. However we made sure we experienced an enjoyable time despite the aforementioned. Many other severe reduction in standards and service, too many to mention. Disembarkation was good as indeed it usually is. No idea what our final account is/was. Not received discount on expensive tours yet. Review of cruise info. seems to have disappeared. Not happy to write this as we have had many superb all round cruises with Princess but must stress the negative comments are only a fraction of the total. Update. Four days at home,, still waiting for final account. Seems Princess have stolen our money. Luckily we paid by credit card so Barclaycard will have to sort Princess. Why no minus star for appalling standards and service?

Shame Cruise was Good but do not appreciate being cheated at the casino then when complain my complaints ignored and questions not answered even with proof of cheating by the casino YOU HAVE NOT ANSWERED ANY OF MY QUESTIONS REGARDING THE ILLEGAL CHARGES I HAVE GIVEN YOU PROOF THAT IT IS IMPOSSIBLE TO PLAY 40 SPINS AT 40 CENTS PER SPIN ON THE SLOT MACHINE IN LESS THAN 1 MINITE FOR $20 PLEASE SEE THE FOLIO INVOICE OF ALL THE TIMINGS $20 WAS CHARGED AFTER GETTING A PRINT OUT ON THE 3 RD DAY WE STOPPED USING THE CASINO AS I DO NOT APPRECIATE BEING CHEATED AND ALSO SIGN IN WITH ERROR KEPT COMING UP THIS HAPPENED ON MANY OCCASIONS AS PER MY PREVIOUS EMAILS WHICH YOU HAVE IGNORED YOUR AGENT Faith Maroyi-Zingoni HAS ACTED IN A MOST UNPROFESSIONAL MANNER NOT ANSWERING ANY OF MY QUESTIONS I WILL NOT LET THIS REST AS I HAVE NO ALTERNATIVE BUT TO ASK THE MARITIME COMMISION TO HAVE A FULL INVESTIGATION INTO THE WAY YOUR COMPANY OPERATES AND ALSO PUBLISH THIS ON ALL REVIEW SITES TO ADVISE ALL PRINCESS PASSENGERS TO BE AWARE HOW THE CASINO OPERATES WILL NEVER BOOK ANOTHER CRUISE WITH PRINCESS IF THIS IS YOUR ATTITUDE IN HOW YOU DEAL WITH GENUINE COM I am utterly disgusted & appaled at your attitude with regard to this serious complaint you have not answered any of my questions and you have the audacity to decide this case is closed it appears you think you can cheat your passengers on looking at articles written on cruise critic it shows that global casino is not registered and can set your own payouts and rules how you like as you are not under any authority to regulate this is not lawful and I intend to make public how arrogant you operate Due to this response I am now requesting my credit card company to put a hold on the charges as advised by the gambling casino regulator in the Uk who have also advised me to contact the Maritime Commision to look into this serious breach of trust

This is day 7 of our 14 day Mediterranean cruise. Well things have not improved. I have had a very disappointing cruise thus far. The food is not brilliant. Two evenings ago I ordered a main course which was totally blund that I could not eat and a main course which was to be jerk chicken with beans and rice again I could not eat it. It was not spiced but it was sweet. It’s meant to be spicy but a baby might have eaten it then died because the chicken was charred but uncooked on the inside. I enjoyed the cremebrûlée which was superb. Hardly a dinner to go to bed on. All the other issues remain. The app is still not working. I hope Mr Donald is reading these because they do not reflect his dreams for this ship. He should be embarrassed to say the things he does about his ship. The entertainment has been poor to say the least though I did enjoy Gareth’s concert. Today’s breakfast was delivered by confused waiters. Breafast was delivered in all about turns but we got there in the end. Lunch has been from the delivery service due to restaurant being closed which is nothing like what I ordered. The sandwich was disgusting and the crème caramel was over baked and hard. I am not sure where the one guest who gave this ship a six came from but either he has been bribed or he is simply satisfied with crap to put it bluntly. My concerns are consistent with everyone else's that I have spoken to. Stop licking backsides and speak the truth. You will not be getting a free cruise anytime soon. I would not want it anyway. Again I really must thank the crew staff they are working so very hard. They are wonderful people who work hard every minute of the day. I am no longer going to complain to the management here because they don’t care. I will however collect evidence as I go along. Choose wisely people.

My wife and I planned a Cruise Tour with Princess beginning May 31, 2020. Princess and EZ Air Failed to get us on our trip. On June 3, I sent a letter to Princess. They have never responded and am therefore making this an open letter. Harlan Loebman & Ramona Brand Mr. John Padgett Princess Cruise Lines 24305 Town Center Dr. Santa Clarita, CA 91355 June 3, 2022 Dear Mr. Padgett, An Alaskan cruise has been on my bucket list my entire life. My wife and I married eleven years ago and decided that an Alaskan trip would be our honeymoon. It took nine years to save for this trip, which we originally planned for June of 2020. That trip was, unfortunately cancelled due to the Covid pandemic. We rescheduled this special trip for May 31st through June 12th of 2022. The cost was higher because it was two years later, but felt it was worth it. This trip took an incredible amount of saving, planning, and waiting. Imagine our disappointment, frustration, and anger when we arrived at the Richmond airport on the morning of what was to be our long-awaited honeymoon trip and had the following terrible experience. *Upon arrival we began to check in with our confirmation number at about 11am for a 12:45pm flight. *We went to the American Airlines agent who informed us that there was a problem and referred us to customer service. *The customer service rep, using her computer, told us neither Princess nor EZ Air transferred the money we paid for the flight to the airline. Therefore, our seats had been cancelled and we were bumped from all our flights. *We were never notified. In fact, as I looked at the Princess website everything looked to be in order, and our flight itinerary and confirmation number was listed there. I was never contacted by EZ Air or Princess indicating a problem. *My travel agent and I both tried calling many numbers - Princess, EZ Air and his agency headquarters. *I was on hold with Princess for 4 hours and nobody answered * I then tried calling American Airlines, because the agents behind the counter could not help us. *We even considered purchasing another set of tickets on any flight in a 100-mile radius that would get us to Alaska. There were no open seats on any flight. * We began making phone calls at 11am, when we first learned there was a problem, until 11:30pm, when our travel agent finally contacted someone who might help. By then it was too late, our trip had to be cancelled. It is now June 3rd; I am not in Alaska and not on this trip that I saved for eleven years to take with my wife. We are incredibly disappointed, frustrated, angry and extremely sad. Something important and special was taken away from us. Now, we might never have the opportunity to take this once in a lifetime trip. Mr. Padgett, you should be aware of your company's incompetent handling of this situation and fix it so that it does not happen to anyone else. Harlan Loebman and Ramona Brand

Food was horrible and excursions where just as bad. Worst part was how they managed my flights coming and going. Couldn’t even get me home.

Enchanted Princess 1/07/2022 Disagree completely with the previous bad review, have been cruising for 20 yrs with all the major cruise companies and this was up there with the best ! Ship was stunning, no complaints with food and plenty of choice. One evening was told lamb had run out so ordered beef, thought no more about it, on way out the Maitre D stopped us and said apologies or the lamb we would like to offer you a meal in the Italian restaurant on us tomorrow to make up for it and it was incredible, one of the best meals ever. Staff were fantastic, production shows some of the best we have seen. Quickest check in ever, 10 minutes from dropping cases off to arriving in cabin. Yes the app is a bit rubbish at the moment, hopefully they will improve it in the future. Overall a great holiday, would give it 6 stars if we could!

Princess Enchanted Princess 3/6/22 Worst Cruise ever. Medallion app is useless cant book restaurants and some are not even on the app Food terrible Unimaginative cold and repetitive The speciality steak restaurant was a disaster but the head waiter did wave the bill On the plus side the staff were friendly and cooperative but very short staffed The ship being brand new is luxurious

We have cruised with Princess for many years starting in 2010. We are Elite members and have always sang the praises of these ships for their service, quality and attention to detail. After 3 years of being unable to cruise we decided to ease ourselves back into it with a British Isles cruise which we are currently on. We were prepared for the fact that cruising, being labelled as the villain of Covid, would take some time to recover but our experience he’s been much more disappointing than expected so far. The food is less than impressive, the dining arrangements are chaotic and the service is almost non existent. I don’t blame the hard working staff at all but the way things are being “organised” is putting the staff under unnecessary pressure. The main example being the fixed dining which doesn’t seem to exist any more but is an expectation of cruisers. The service in terms of getting drinks is almost non-existent too. I am unsure if that’s us due to staff shortages or the company deliberately reducing staffing levels to recoup some of the lost profits due to Covid??? Regardless of the reason we are seriously debating if cruising is still for us and whether Princess is our preferred cruise company. Such a shame

I hope the people that were told like I was on 3 separate occasions by customer service, that they were being moved from the Crown princess on the July 9 2022 sailing due to all it's known problems that have continued since the May 8 th sailing see this. I was told by customer service they would be moving people and I would get a email by today. I called this morning and waited on hold for 3 hours to be told that was mis information ( I have screen shots of chats and names of the reps that told me not to worry I would not be on a broken ship that's not making ports, cancelling excursions, toilets are over flowing , dishes falling of tables because of the vibrations in the back of the boat. Not being able to heat the pools or jucuzzis working because there is not enough power to even make the advirtised ports on time if at all.. After I spent 3 hours on hold to be told noone is moving was just miss communication and after all I got 100.00 for having to cancel all the excursion I made on my own due to them full well knowing they can't even come close to making their port times if they do at all Wow just wow. This has turned into a nightmare. I have been on many cruises with not one single complaint. Till my first princess cruise. Is anyone on the Crown right now? Is It's our anniversary and we both work 70 hours a week and this is our only vacation time. Your blatantly lying to your customers. I honestly believed when Renelle from customer service told me not to worry anymore and up sold me a anniversary celebration and that I would not be sailing on that ship and could relax and look forward to my vacation.