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We booked the Princess Premier Package and for 2 days now they've blocked my stepsons medallion insisting he can only buy non alcoholic drinks. He's 28 years old!! The ship is tired and a lot smaller cabins than other cruiselines we've used. Spent more time at guest services than enjoying the actual cruise
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I am currently going through a booking process with this hotel group which is not fit for purpose. It is frustrating and inaccurate. I have a booking already made for July for a room with 3 adults and one 11 year old in prep for a cruise which hasn't been a problem. I have tried several times to book for a cruise in October and to call the reservation team of which the website tells me that it recognises my email (should hope so) and gives me a price. Try to book and it won't let me. Emailed customer support and they're not being helpful. They told me that because my son is 12 or under he can't share the room they've allowed us to book despite him being 11 on the first booking and he'll be 12 on the second. He won't be 13 or 14. He will be 12 and I made sure that I clarified the 12 and under policy they have. I have escalated my complaint but am not happy that this hotel group have any interest in their own policy or booking process other than now trying to 'upsell'.