lululemon.uk Reviews

The online service is absolutely terrible, I've purchased an item that haven't arrived and ive being exchanged a number of emails with them just to hear that they are doing investigations on the warehouse... it is not clear that an item that never arrived and they acknowledged that needs to be refunded? really awful experience online...

Can't say anything about the online service, but the service in-store was just average. i understand on the day it seemed busy but expected a little better service from staff for the type of shop it is and the price you pay. love the clothes and the fit on my body compared to other brands though.

Item not delivered. No attempt at delivery made by UPS. Told I have to collect at my own expense & time at an access point more 1 hour away. Requested a refund but denied. Escalated to Lululemon 'Resolutions Team', but they've yet to bother to get in contact. This company have no interest in fulfilling an order once they've taken your cash. Avoid. Pursuing the money back through PayPal instead.

Lulu lemon is probably the worst company I’ve ever dealt with. I tried returning a £78 pair of plain black align leggings with a receipt but because the ‘tags’ aren’t on the item because they fell off as they are just a normal plastic tag they refused my return and said there is nothing they can do. They even said I could return the item with NO receipt if it had tags on it ??? this company is overpriced and has the worst customer service ever

Ordered a yoga mat. Selected colour purple. As choices were available. Online order confirmed Email confirmation showed a totally diff colour. Chat bot allegedly passed on to human. Took too long. Kept offering other options. Avoided answering that they could supply colour ordered. Order cancelled. Their confirmation email of my cancellation, stated that they had cancelled the order due to not having stock. A very unethical business model and unreliable website.

I am amazed how good companies concept is. They really do care about the costumers. Delivery is free returns are free and easy too. Also if the leggings are too long they will shorter for you for free. Every time I come to the shop staff is very helpful, smily really takes a good care of you. The clothes are so comfy and nice to the skin that I don’t want to wear anything else. Absolutely love it. I can’t believe people write bad reviews.

I bought leggings two months ago. I paid more then 100£!!! And the material is very low quality! I washed the leggings twice (I followed the manicure instructions) and it has fuzzy balls already!!! It is unbelievable and I am very disappointed

Love this chap and his customer service skills. I stopped going to Sweaty Betty as he always makes me feel so confident in your clothes. Thank you Adam B, your a super chap with great customer service skills!

UPS said they tried to deliver completely untrue I was here all day. Told me to go and collect at a pick up point thirty minutes from my house . A compleat joke $!!!!!! .lulu get your act together and fire UPS . I asked for a refund and was told at least two weeks as UPS will need to return it to Lulu . Never again !!!!!

Customer services ignoring my return Incident: 210922-003180 after they sent an item they have admitted was not as advertised. Been chasing them Since September 23rd, over a month ago. Terrible. AVoid.

My delivery didn't arrived and is still with UPC. Very disappointed

Convenient and stretchy material! However doesn't last long unfortunately :(

Lululemon need to get their act together with their customer service. I love the brand and I have spent over £5,000 with them this year as I find they have the best quality gear around but I now hesitate to buy from them as they have such bad customer service. They clearly don’t read emails correctly. You are dealing with a different person each email who gives different info from the previous person. They just cut and paste generic replies which don’t really fit your personal situation. I had to engage with multiple people, explaining the same point over and over to get them to take back a pair of defective leggings. I owned them for 5 minutes when I noticed the flaw yet was told the flaw was wear and tare! They need to take a page from Sweaty Betty’s customer service as they give first rate personal attention which gives you confidence to buy from them. I love you lululemon but senior management needs to sort out your customer service policies/SOP.

UPS driver left at local access point without attempting delivery (as they have done on three previous occasions)…I went to UPS local access point ….closed for the bank holiday weekend contrary to the info on their website…..never order online from this company or it will take you a month to get your money back when the products fail to arrive. Essentially I have given Lululemon £150 and they have placed a package in an inaccessible ‘access point’ 30 mins from my flat.

Item never arrived. I queried this and was told my item was delivered. Strangely the delivery date was actually before the date I ordered this and despite me pointing this out and providing them a tracking number to show it was clearly marked as in transit they insisted I had received it. After numerous e-mails and screenshots showing the exact details of my order, they accepted that the item hadn’t been received. They said they would process a refund and over 3 weeks later, I haven’t been refunded. Shocking service and I will never order from them again.

I was sent an egift card for my birthday. On 5th August I tried to make a purchase on line using my gift card and my credit card. Unfortunately the bank thought it was an online fraud so declined the transaction. However, the balance on my egift card of £50 was taken by Lululemon. I called customer services straight away and was told it would be refunded in 24 hours. This did not happen. On 6th August I emailed customer services explaining what had happened and then had a number of email exchanges in which they told me to send a copy of the front and back of the gift card - difficult with an e gift card. To delete and reinstall the app - I don't have the app but no solution to the lack of balance on the gift card. On 7th August I called customer services again and was told they had a system error and it make take 10 days to resolve. I asked to make a complaint and was told they would forward it on. It was not possible for me to speak to anyone or email a different email address. I was told it would take up to 48 hours. About 51 hours later I received an email from complaints saying did I want to continue the correspondence by email or phone. I could see from the email chain that she had all the information so I didn't know why she actually needed to speak to me. I replied and said I was around all afternoon and gave my number. No call. That evening I emailed and asked to be called today at 10am or else could she just email to say she had resolved the issue. I even gave a suggested solution, put the balance on the e gift card or else cancel the e gift card and send me a new one. Still no response. Basically Lululemon have taken £50 from me, have given me nothing and nobody seems capable of resolving the issue.

Online service is surprisingly bad . That side of their service is in need of updating . It seems that their system struggles with a house name if you haven’t got a street number . Maybe they are using an adapted Canadian system ? So I still await my purchase .

Had a problem with UPS (that Lululemon unfortunately use - not sure why, they're absolutely the worst delivery company ever) and the customer service wasn't at all helpful.

Came back with a good solution when I needed to return some goods which shows they are a quality business. I would be careful about ordering in Ireland due to the complexity of returns.

My experience with lululemon was really bad. The item did not arrived and was returned to sender. Customer service arrogant, ignorant and unhelpful. Refund lasts forever. I would not buy their products even if my life was depending on them.