lululemon.uk Reviews

Very poor. Bought leggings from a store in London before lockdown. Went in to return them when stores opened, and was refused a refund. Said I could only exchange. Went back a week later when I had more time, to request a refund again. Same issue, told no, and given a giftcard as a ‘gesture of goodwill’. On speaking to customer services, it turns out the store were wrong! They should’ve refunded me as I was well within the dates. However they refuse to do anything to assist me, telling me I just go back into the store (for the THIRD) time to argue it out with them. Are you kidding me? Won’t ever shop here again. Incidentally I was returning the leggings because the quality is poor, compared to how they used to be years ago. Things have really gone downhill.

Don't buy! Sadly these leggings are quite awful. They slip down constantly when running, they've bobbled after a few washes and look years old really quickly. They only look good pottering about the house, but that's about it. I can't workout in them because they just fall down. Can't believe I spent £100 on these legging. I was hoping they'd be the best thing I ever bought :-(

So having read the reviews I was a little worried, needless to say, my worries were unfounded- delivered ahead of schedule-securely packaged and included everything I ordered.... can’t wait to wear my new gym kit, this replaces my old Lululemon kit which is over 4 years old. Hopefully this lasts as long. I guess time will tell!

A pair of leggings acquired in late 2019, used for yoga (say once / twice a week tops - normal room temp environment) have started piling at the left hip. Bearing in mind that we have spent a year in lockdown - and the leggings weren’t worn as it wasn’t even kept in main residence. The CSA actually said that these looked well worn through sweaty workout. Must have some great imagination to be making stories up about the type of workout customer had for piling to occur. So much for their quality promise. More like 5 month guarantee rather than 5 years. Tights have lasted longer than these “brand protected products”.

Fast shipping with proper packaging. the order always comes with a bag that I really like it. the quality of their products are superb, but the variety needs to improve.

The item didn't arrive. Currently trying to get lululemon to refund me. Customer service seem awful as they were unable to locate my order from the order number!

Terrible product quality and customer service. My legging arrived with the stitching unravelling, and it took them two months to process the return and send me a return label. Once they received the legging, the company refused to refund me onto my card but offered me a gift card - why would I want to spend my money with them again, when it's their fault I returned the legging in the first place? I tried to contact them, but their customer service is appalling - it's frightening and so sad. I'm so disappointed. I wouldn't recommend you buy any of their products. I have another one of their leggings, and the quality is not good at all.

I've bought several lululemon products with issue, but recently a t-shirt arrived with the security tag still attached. I returned the item promptly using their returns process, but it still took almost two months and around ten emails for lululemon to refund me the money. During this time customer service were polite and responsive, but I had to provide the same information multiple times, and received conflicting information from them and PayPal about what was causing the hold up. After everything was sorted they sent me a £50 gift card, which was completely unexpected and very generous.

I was a bit concerned about the negative reviews on service but as the products are supposedly so good I thought I would take a chance. Lots of updates, items arrived in 2 days and as expected are excellent. A first class service and a company I will be using again. Well done Lululemon 👍

Got a pair of the Align leggings for Christmas this year, they are very comfy, however after about 1 month they started bobbling on the thighs and waist area, very disappointing considering how much I paid for them.

Incredibly poor. Purchased a £200 down jacket. Within a few weeks it started shedding feathers from the down filling across the entire surface of the jacket. This is a black jacket with white feathers poking out all over it. I contacted customer service through a very protracted process, their response was "tough luck, no exchange, this is normal". From a supposedly high-end retailer, this is poor to say the least.

The best leggings ever in the world! The price is up, but I love them! Highly recommend

Be prepared to wait weeks for a refund. And I mean weeks. It does not matter how many phone calls or emails you still get nowhere. They pass between I international and UK departments (or so they say) playing one off the other. I eventually (after numerous stressful communication attempts) received my first one but I am still waiting for £84. £168 is a lot of money to be waiting on. I would not buy from them again.

Ordered the Align leggings, beautiful fabric, colour and fit. Shipping was quick - very happy all round

5 orders in a row cancelled after 4 days - customer service are rubbish, agree this is a Uk thing

Rubbish website, rubbish delivery, rubbish sanctimonious help. They screw up the delivery, blame you, then wont refund you until they find the delivery (which in my case was lost somewhere). The sanctimonious "help" was nothing of the sort, she was rude, arrogant and then just cut me off when i wanted some basic information. Really bad service, really surprised. The Us/Canada sites are fine, it’s just a UK thing, they are not ready. I hope they go back to Canada soon..They are not the fun loving yoga-types they portray.

The seam on leggings bought at Christmas tore. Lululemon offered a credit for the faulty item. Item was returned to them on Feb 8th (delivered feb 10th). Haven't heard from them since and they're not responding to emails. They owe me around £70! Not happy

orders 554804, 518157. TOTAL COWBOYS 5 weeks on and still waiting for over £600 refunds. Told me 3 weeks ago it would be in my account 3-10 days still not got it. They say they cannot do outgoing calls to get this resolved. Sent product that had security tags! Just spoke to Amex to put hold on payments.

I ordered a pair of align leggings - unfortunately after two weeks they had piled in numerous areas, not something you would expect from an £88 pair of leggings. After weeks of back and forth, them marking my query as resolved and multiple refund forms being sent, I finally got a resolution of a refund on return of the leggings. This is the absolute least I would have expected considering how much time I had wasted trying to get a resolution. I expected so much more from the company considering the price and their reputation. Take your money elsewhere and buy half the price leggings for double the quality.

Amazing service from their GEC team - on hand to support with anything from general enquiries, questions about clothing and sizing and problem solving returns / refunds. Will order over and over again