Lynne W

Sep 6, 2021

Not good enough for such an expensive brand

Lululemon need to get their act together with their customer service. I love the brand and I have spent over £5,000 with them this year as I find they have the best quality gear around but I now hesitate to buy from them as they have such bad customer service. They clearly don’t read emails correctly. You are dealing with a different person each email who gives different info from the previous person. They just cut and paste generic replies which don’t really fit your personal situation. I had to engage with multiple people, explaining the same point over and over to get them to take back a pair of defective leggings. I owned them for 5 minutes when I noticed the flaw yet was told the flaw was wear and tare! They need to take a page from Sweaty Betty’s customer service as they give first rate personal attention which gives you confidence to buy from them. I love you lululemon but senior management needs to sort out your customer service policies/SOP.