HSS ProService Reviews

Charged for an extra day despite returning the sander within the 48 hour hire period. Rang the customer helpline (on hold for over an hour) who promised to sort. Still charged for an extra day and spent over an hour wait again on the helpline again before giving up! Shocking service!

The order was for a floor sander hire pack with consumables (sander sheets, etc). Pretty much everything went wrong. Delivery date was missed, and then a partial delivery a day late meant that the none of the equipment could be used. Contacting customer services was painfully difficult, with it taking over half an hour to get through (twice), or for the call to be cut off. Online chat was the successful route, but it was clear that there is a fundamental problem with the online ordering system, with the information available to the agent contradicting the booking confirmation. The delivery driver was polite and apologetic, but said it was the third time in a week that deliveries had been wrong.

Done the SPA course at HSS Gateshead course was very clear and well presented by Andy

Well delivered course in Gateshead by Andy

We have hired tools previously and have always been quite impressed with the service - the staff are friendly and they stick to the prompt drop off and pick up times. However we recently hired a petrol rotavator and it did not work from the get go - the blades did not rotate. This was frustrating as we had set aside a long weekend and asked family to help us. We contacted the company immediately but didn’t hear back. It has now been 2 almost 3 weeks and despite multiple phone calls and emails we have not had our money refunded - we don’t want anything extra just what we paid originally as that is only fair because we couldn’t use the tool. Very disappointing customer service and has sadly put us off using the company moving forward.

I hired a carpet cleaning machine. Deposit of £100 was taken from my credit. The guy on other end told me £56.60 would be charged and rest would be returned after machine is returned to them. Right after I spoke to him on the phone company sends me the bill of exact amount spoken on phone. After returning the machine I received a receipt of £30.45 and sends me a new bill of £69.75 including VAT. When they speak to you on the phone they don't tell you hidden charges. This is a scam company. I would never hire from them again also on their website prices they show are way lower so that they could attract customers.

If I could give these 0 stars I would. Have called non stop, emailed and sent a formal complaint. Floor sanders were delivered late, then they tried to pick them up early when we weren't in. We ask them to come back and they say they'll try and they have NEVER COME BACK SINCE. It has been a week. We still have these sanders and I hope they're not going to be thinking we're paying for these extra days... Any advice on how to actually get through to this useless company gratefully requested because this has been a nightmare. I want these taken away and they should be doing something about my hours of time wasted.

I have rented from HSS a few times, with no problems. However, last week my order of a portable compressor was never delivered. I received a new slot with an ETA of this morning, but now it’s 6 pm and I’m still waiting. I also spent over an hour in a phone queue this morning before they took my call and promised a call-back to confirm that the delivery was on schedule. But no call-back came. I spent another hour in a phone queue this afternoon, but in the end I gave up and instead emailed them. No response yet. Something must be going on at the company lately, as usually they are good, so beware (i note that another reviewer had the same experience today).

Ordered mixer and whacker on 07/04 for hire 3/05. Didn’t arrive. Managed to source a whacker and mixer myself at cost. 6/05 I get a text from Brandon Tool Hire saying they will deliver it tomorrow. Thankfully B.T.H answer their phones as managed to tell them not to waste their time. they were very confused as to why HSS allow you to book for a Saturday, when they don’t deliver on a Saturday. As review below, currently on hold for an hour, as HSS have decided to try and keep £135 of deposit/damage waiver. Onto Barclaycard and the Ombudsman. Shambles of a company.

Efficient and helpful.

I ordered a 110v cement mixer to arrive last Saturday. Received 2 email confirmations with the contract stating delivery for Saturday, waited in all day but the item did not get delivered having been told it would be an a.m. delivery slot. I had to make other arrangements to get a mixer for (it is a Bank Holiday weekend, so not easy). Emailed and phoned again this morning (Tuesday) to be told I’d get a refund. I got 50% of the original cost and HSS held on to my deposit, even though this fiasco was their error. After 90 minutes on hold I got through to be told the delivery was scheduled for Wednesday!!! – no text or email notification to inform me ! I’ve now been assured the full amount will be returned, but what shoddy customer service. The company doesn’t care that I spent about 3 hours in total on hold waiting to speak to someone who couldn’t care less. Never again!

Prompt delivery. No hassle or delays. Great communication during the delivery. Driver called me to ask where they should leave it as i was at work, insteaf of just dumping it outside. Also, product was cheaper than other reputable well known stores. Great service all round

We hired a pressure washer. Pick up was easy and the return and deposit refund were processed efficiently. I also had to change the hire date which was dealt with in a quick phone call. The machine was fine and did the job.

I hired a garden roller. It was available on time and hire process completed online. All went v smoothly.

Absolutely horrid experience. We rented the floor sander and edge sander combo package - the floor sander was faulty put huge gouges in our floor and the edge sander started smoking after 20mins of use. We attempted to contact them and were redirected to the online support email... It took DAYS for us to get someone to do an exchange... it took them bringing four different floor sanders only for us to say no thanks... all were damaged! They claim they are tested, well we came to find that they are only electrically tested and not balance tested (the drum)... which means you are highly likely to never get an even/balanced sand on your floors. We are currently disputing all charges as they had the cheek to want to actually bill us extra time... yes the time they took to try and get us working equipment. I called multiple times, sent emails... nothing! I contacted the managers - branch and region, nothing. I even sent an email to their CEO... nothing. My husband and I ended up on our knees trying to sand out the gouges left by their faulty equipment. I would avoid, avoid, avoid!

Wayne at the Coventry branch couldn’t have been more helpful. Helped me with all of the equipment I needed, top advice and gave me best price too.

Good Price, Even I have exceeded the return time frame for two days , HSS didn’t charge me for that. Return of deposit is bit late but acceptable.

Prompt, professional service.

Hired a whacker plate, service from start to finish was very fast and efficent, deffo use again!!

Great, delivery came quickly, delivery man was very friendly and helpful