HSS ProService Reviews

Tried calling customer service several times regarding update on order and held on for more than 15minutes but no answer. Very frustrating. Eventually got through when selecting option 1 for placing new order. Was told that a message would be sent in the morning to say if it would be an AM or PM delivery. Never received the message and had to stay in till order arrived in the afternoon.

Slight hiccup with delivery but responded well and received what we ordered.

Nice and easy.

Topsoil ordered, arrived on time, good quality. But would have appreciated advance warning of actual delivery tone or time slot.

quick delivery, helpful delivery man.

Delivery failed to arrive on the day. No communication. Contacted HSS four times each time I was told a third party were delivering and that they would get back to me. No phone, no text no email came. No replies to either of the two emails I also sent. Two days later the delivery arrived. Luckily I happend to be there at the time. Nothing wrong with the product when it did arrive.

I hired a sander and Edger, The Equipment did not function correctly and was replaced on day 2, The replacement equipment was better but still not good, one of the screws that was required to tighten the sand belts was chewed up and sanding sheets were destroyed before end of life.

I ordered a Mitower but on the delivery day a normal tower arrived, i explained this to the driver who stated its easy to make that mistake online. He returned with the delivery to his depot, I contacted HSS to explain that due to redistricted access I needed a MiTower and I would have to pay the full amount including another deposit to have a mi tower delivered and a refund less charges for a canceled order and missed delivery would be taken of what I had paid and the remaining amount of the monies refunded to my card nearly ten days later I have not received a refund. I asked to speak to customer services or a senior manager and was told I couldnt and had no choice but to pay again. Disgusted with the way I had been dealt with I decided to get a refund and use another company to provide me with the tower I needed. Since then I have tried contacting HSS depot as I've been unable to get through on the national number on invoice ands was told they couldn't help, I have still not received any refund of the £298.00 I've been charged and cant get through to anyone at HSS to help

Speedy delivery and driver very helpful

I ordered 2 tonnes of top soil. The delivery arrived on time and the unloading was flawless. To my pleasant surprise the quality of the soil was very good and is already supporting a very healthy growth of fresh green grass.

Great availability at short notice and quick delivery.

Equipment and service was great.

The delivery was short. Nobody answers the telephone helpline. I have had no refund. No replacement delivery and no response to any of my emails.

All arrived in one piece in good time and the delivery chap was very friendly and helpful. The fence panels themselves look pretty sturdy as any fence panel can. Only point to make is the notification of delivery wasn’t as timely as I’d expected especially as the original order was cancelled by HSS and then reinstated as stock came in so that meant delivery was delayed.

Great service

The guy delivering rang me several times to tell me he was going to be later than expected, rang me again to tell me no one was home and he had put it behind my gate 👍

Item not delivered on promised date. Delivery attempted two days later (when we were closed). Finally delivered a week late. Phones are unmanned, emails bounce because their mailboxes are full. Just another dysfunctional "marketplace" black hole business which passes orders onto other builders merchants.

Great service, kept me informed of delays.

The driver was very helpful. delivered it exactly where I needed it. I only ordered just before a bank holiday and they still delivered it before. Great service and I will use them again for the next project.

Staff at the aylesford branch could be a bit happier