Very rude operator who asked me to…
Very rude operator who asked me to repeat what I was saying 5 times then she hung up on me
1.2
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Review summary
Economy Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
A very strange case
A very strange case - I read that they went bankrupt in January 2019 and their clients switched to other operators. But, my friend made a switch to them in October 2021 and the gas card works normally ... What is going on ?????
Closed down by Ofgem.
Ofgem closed down Economy Energy in January 2019 following an official investigation into the supplier. In June 2018, the Economy Energy suffered backlash after customers complained about money being removed from their bank accounts without notice or explanation. The main reason for complain was that customers insisted that their accounts had been in order and that they owed no money to the supplier. This signaled the beginning of the end for the supplier. Customer complaints led to Ofgem opening a formal investigation, and at the beginning of 2019, the regulatory body banned the supplier from taking on new customers. One week later, the energy company ceased trading.
Worst company i ever used
Worst company i ever used
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Website
economyenergy.co.uk
All reviews
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Showing 171 - 180 of 996 reviews
S
Sam
US
Clearly a fraudulent and devious company - beware
Having gone through Ombudsman proceedings against them - still no closer to closing account (from 7 months ago) Economy Energy have claimed to have produced final corrected bills - they sent the Ombudsman the same original bills they agreed were wrong and the whole reason for going to the Ombudsman. These bills also containing fictional meter readings (it seems we are not the only ones this has happened to). EE also claimed to have paid the money in compensation required by the Ombudsman. However on closer inspection although they refunded that amount - EE also minus-ed that amount from the total payments they had received from us. Effectively meaning they gave us nothing... So even after having taken them through the Ombudsman and EE claiming to have resolved the issue - they have not, and they are continuing to use devious tactics to avoid doing so.
Date of experience: January 4, 2019
A
AC
US
AVOID ECONOMY ENERGY - NOT TO BE TRUSTED!!
I have been with EE for circular 3 years, I noticed after the first year even whilst my DD payments were quite high the debit balance on both fuels was not decreasing, this was even through the summer months. Unbeknown to me they then stopped taking payments for at least 4 months and then demanded a huge sum to clear the already growing debit sums - all no fault of my own. I refused to pay them outright and instead stayed on for another year with my payments set at circular £300 pm to reduce the debit sum on both fuels. After nearly a year of paying £300 pm my gas account is now £500 credit and my electric is still showing a debit balance??. I asked EE to transfer some of the credit from my gas account to my electric account, instead they asked me for a upfront payment, which I refused to pay. After complaining numerous times and not receiving any response, I have complained again and have today cancelled my DD's. In summary, I strongly feel that my meter readings which I have diligently been sending each month, have been either falsified or exaggerated. Furthermore, there is a complete and utter lack of customer service and it seems a policy of not responding to difficult complaints and when asked to explain their workings out, no one to date can explain a thing!! I LIKE OTHERS ARE OWED HUNDREDS OF POUNDS AND OFGEM NEEDS TO ACT NOW TO ENSURE EE CUSTOMERS RECEIVE THE REFUNDS WHICH ARE DUE TO THEM.
Date of experience: January 4, 2019
LH
Should be shut down!!!!!
Worst company I’ve ever dealt with in my life! Would have given 0 stars if I could! Had nothing but problems from the day I joined. I left them in October 2018 and am still getting threatening emails saying I owe them £47 despite the fact when I called them just after leaving, I was told I was actually in credit by over £100. At one point, after being with them for approx 3 months, they called me at work and told me I owed them £27 otherwise they will instruct bailiffs! I’d never even received any correspondence at all that I owed any money which I explained to the guy on the phone and was told that his department was the last point of call before bailiffs so I’d have to ring back into customer services to sort it! I got into such a state and had to leave work early that day losing money to resolve the issue. Called customer service and they said I shouldn’t have been called because I didn’t owe anything! Wrote a complaint about my experience and was just given details of my latest bills. I explained that I didn’t ask to see my bills, I was complaining about the way the whole situation was dealt with which caused me a lot of distress and I had to leave work and lose money and their response was “there’s nothing we can do about that so your complaint will be closed” As mentioned before, still getting threatening emails saying I owe them money when they told me previously that I was in credit. I’ve not received any closing bills or statements explaining why I owe them or any kind of break downs. Sent another complaint today asking for bills, closing statements and the last 3 months meter reads they have for me so I can check them against my records. Hopefully the outcome from this complaint will be better considering the position they’re now in!!
Date of experience: January 4, 2019
LW
I have been now waiting for nine weeks…
I have been now waiting for nine weeks for £697.98 to be refunded to me as I am in credit having moved to a new supplier. Every time I call up or e-mail I am told that they can give no time scale to when I will receive a refund. I have now lodged a complaint with the ombudsman and Resolve through the "Money Saving Expert". The complaints department and customer services at ECONOMY ENERGY are now not answering the phone, or at least I have just held for 45 minutes with no response. It should be illegal for companies to hold on to customers money for this length of time. This is a HUGE amount of money!
Date of experience: January 4, 2019
R
Rita
US
Don’t join Economy Energy.
I left Economy Energy at the end of Oct 2018, they owe me £774.90 which I am still waiting to be refunded. Nothing but delay tatics, customer service is rubbish. I flagged that they were taking too much in monthly payments after the first 2 months with them, they assured me that they would review my payments and alter my direct debits accordingly at regular intervals, this never happened. They are quite happy to take your money but terrible at returning overpayments.
Date of experience: January 4, 2019
JH
Economy energy BANNED from taking new customers
News just in! Economy Energy is BANNED from taking new customers! Keep the pressure on, keep complaining to ombudsman/ofgem etc until the directors of this company are brought to justice. Although I am in credit and moved from them in October, I am getting calls and emails daily to re-instate my cancelled direct debit! That's an absolute joke!
Date of experience: January 4, 2019
a
Nobody Cares
To be honest the one star I have given Economy Energy was given purely because I had to rate before I could review. My review would be a minus. I have 2 accounts: 1 for Gas & Elec in my home 1 for Gas & Elec in my sons home (I am welfare guardian) my son is cared for by a team of carers. He has such a severe disability that he has 2 to 1 care. This is why I have to oversee bills etc. From October 17 to Sept 18 I was oblivious to what I can only call immoral behaviour. These dates inclusive we paid a monthly amount determined by EE. In October 18 I read his meter and recorded online to find during this whole year they had been estimating his account each month was the same reading as the previous. A huge concern because the readings I took in Oct 18 for Electric underestimated by 6000 units. I paid on behalf of my son around £1000. Thinking this will be on track now I received text messages this week demanding this around £1500 for elec and £400 for gas. What they had done was taken the yearly amount and applied the whole amount to a 3 month estimate. My son 's gas is also overestimated and both my personal utilities overestimated too. Waiting for rebill as advised by Economy Energy in the meantime I continue to receive texts and phone calls (4 a day for each) not contacting me to resolve but demanding money. I had to block their number, I have unblocked them as it will have to be resolved. Lets hope they are actually dealing with this. My biggest dread is they cut my son off. I desperately want to change utility companies but this may not be possible until this is resolved. God help those with learning difficulties on their own because Economy Energy has no sympathy or moral standing.
Date of experience: January 4, 2019
GC
What Customer Service
As a Economy Energy customer from last November 2017 on a two year fixed tariff, I have nothing but problems. Incorrect starting date. Customer service centre answer call times are a disgrace, very often a recorded message saying they are experiencing high call volumes and waiting time is around 20 minutes, actually it is a lot more, they also ask if you would like to be called back when you are first in the queue, 75% of the time you do not get a call, so you have to start all over again. Estimated reading are listed even when you do actual meter readings monthly as asked, so bills are mucked up. Their Customer Charter might as well not exist as a number of the statements in there never happen, and why they have a complaint system that again does not follow the charter beats me. Unfortunately I would leave but as I am on a fixed tariff until November, there is not a cheaper tariff out there at present plus the early exit fee to pay. Roll on November. Well done Ofgem for looking into this company with all it problems
Date of experience: January 4, 2019
R
Rob86
US
Now is the time to act
Hello everyone, You may or may not have seen but OFGEM have now banned Economy Enwrgy from taking on new customers amongst other things. Now is the time to contact them (again) about refunds or to get your final bill produced so you can request a refund. Unlikely they’ll survive this, so it could still be a long wait but good luck to everyone.
Date of experience: January 4, 2019
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