Very rude operator who asked me to…
Very rude operator who asked me to repeat what I was saying 5 times then she hung up on me
1.2
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1,000 reviews
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Review summary
Economy Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
A very strange case
A very strange case - I read that they went bankrupt in January 2019 and their clients switched to other operators. But, my friend made a switch to them in October 2021 and the gas card works normally ... What is going on ?????
Closed down by Ofgem.
Ofgem closed down Economy Energy in January 2019 following an official investigation into the supplier. In June 2018, the Economy Energy suffered backlash after customers complained about money being removed from their bank accounts without notice or explanation. The main reason for complain was that customers insisted that their accounts had been in order and that they owed no money to the supplier. This signaled the beginning of the end for the supplier. Customer complaints led to Ofgem opening a formal investigation, and at the beginning of 2019, the regulatory body banned the supplier from taking on new customers. One week later, the energy company ceased trading.
Worst company i ever used
Worst company i ever used
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Website
economyenergy.co.uk
All reviews
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Showing 991 - 996 of 996 reviews
AR
A Robinson
US
Awful Customer Service
When my duel fuel tariff ended I changed to another provider leaving me quite considerably in credit with EE. Three months after leaving them I still haven’t had this money back.2 complaints made and closed by them and everything seems to take 21 days there customer service is without doubt the worst that I have come across.I have now passed this over to the Ombudsman. I will never use this company again. I have just seen that I like many others have received the standard reply and they seem quite happy that I have had to get the Ombudsman involved as if this is the norm with this company.Hopefully in the future when they realise that they are running out of customers they might finally take customer service seriously.
Date of experience: October 25, 2018
MT
Totally Confused
I am totally confused about what tariff I am on, what the current rates are and even what I owe them. The statements are incomplete and misleading. For example, I was informed by letter I was on a tariff called 'Evergreen Direct Saver', but then my statement refers to a 'Switch Saver' tariff. The tariff rates seems to change every month and I appear to be in debit (I pay by direct debit). This is a buttocks of a company
Date of experience: October 25, 2018
j
I like that they are doing all the…
I like that they are doing all the work, so I don't have to worry, looking forward to being a new customer
Date of experience: October 25, 2018
S
Saif
US
Avoid Economy Energy Details Included.
Avoid Economy Energy Details Included. In June 2018 i got a letter about a bill - I am on a prepayment metre. In July - i got a phone call - i explained i am on a prepayment metre, i was assured this would be amended and rectified. In July - a day later someone else called me about the bill - same explanation. In July - 2 days after the last call caller 1 rings me about the same thing - evidently forgot about our phone call - same explanation - i complained. In July - i got an email to say the complaint was closed because the issue has been rectified In July - I recieve an increased bill - situation not rectified evidently In July - on the 19th i asked for a subject access request (basically to give me all the information they have of me In july - email to say my complaints closed August - i call to find out that they havent even processed the SAR August - at this point i was fed up so i complained to the ICO as organisations have 40 days to handle SARs i got told i have to wait September - at the 40 day mark i get told that they have no idea about the SAR October - Today - 25th i get a call to say that my SAR was processed on August 30th - over 40 days since my SAR As soon as i get my information i am leaving this organisation, it is absolutely ridiculous they can treat customers like this. Please avoid, pay that little bit more and go to someone who will treat you fair. Thanks
Date of experience: October 25, 2018
N
Neil
US
One of the worst companies I've had to deal with
These guys maybe fine if everything goes to plan but are utterly useless if any kind of customer service is required. Their customer service employees training has to be a shambles as they are unable to answer basic questions and are unable to complete any actions/corrections to your account. Every request seems to be passed to someone else to complete and it never gets done. In the end i had to complain through the Obudsman who sided with me and confirmed actions Economy Energy to complete to satisfy the complaint, out of the 3 they only completed 2 but i was so fed up with the whole shambles i just left their supply. Kara - appreciate you have a difficult job in responding to these reviews but i simply have no interest in communicating with your company again, as any conversation i would have via web chat would be pleasant enough but ultimately useless as whatever was agreed by the adviser simply would not happen. Come's down to knowing when to give up and cut your losses
Date of experience: October 25, 2018
J
Jennifer
US
Really unhappy with the customer…
Really unhappy with the customer service at Economy Energy. I don't receive any bills, or any reminders that a new bill has been added to my account - I just suddenly receive letters stating that my account has gone to collections for non-paymayment. (A new bill was evidently added to my account on the 17th of the month, I got this letter on the 24th. Don't they even give you a few days to actually make the payment?!). Then I started getting bombarded with phone calls about this non-payment. Every single one I told that I had made the payment. But still the emails, texts, and phone calls kept coming. And this has not just happened once, this has been happening regularly. Does no one in the company speak to anyone? Do their records not get updated? They are making their customers feel like scum who don't pay their bills.
Date of experience: October 25, 2018
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