Economy Energy
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Nobody Cares
To be honest the one star I have given Economy Energy was given purely because I had to rate before I could review. My review would be a minus. I have 2 accounts: 1 for Gas & Elec in my home 1 for Gas & Elec in my sons home (I am welfare guardian) my son is cared for by a team of carers. He has such a severe disability that he has 2 to 1 care. This is why I have to oversee bills etc. From October 17 to Sept 18 I was oblivious to what I can only call immoral behaviour. These dates inclusive we paid a monthly amount determined by EE. In October 18 I read his meter and recorded online to find during this whole year they had been estimating his account each month was the same reading as the previous. A huge concern because the readings I took in Oct 18 for Electric underestimated by 6000 units. I paid on behalf of my son around £1000. Thinking this will be on track now I received text messages this week demanding this around £1500 for elec and £400 for gas. What they had done was taken the yearly amount and applied the whole amount to a 3 month estimate. My son 's gas is also overestimated and both my personal utilities overestimated too. Waiting for rebill as advised by Economy Energy in the meantime I continue to receive texts and phone calls (4 a day for each) not contacting me to resolve but demanding money. I had to block their number, I have unblocked them as it will have to be resolved. Lets hope they are actually dealing with this. My biggest dread is they cut my son off. I desperately want to change utility companies but this may not be possible until this is resolved. God help those with learning difficulties on their own because Economy Energy has no sympathy or moral standing.