Economy Energy
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AVOID ECONOMY ENERGY - NOT TO BE TRUSTED!!
I have been with EE for circular 3 years, I noticed after the first year even whilst my DD payments were quite high the debit balance on both fuels was not decreasing, this was even through the summer months. Unbeknown to me they then stopped taking payments for at least 4 months and then demanded a huge sum to clear the already growing debit sums - all no fault of my own. I refused to pay them outright and instead stayed on for another year with my payments set at circular £300 pm to reduce the debit sum on both fuels. After nearly a year of paying £300 pm my gas account is now £500 credit and my electric is still showing a debit balance??. I asked EE to transfer some of the credit from my gas account to my electric account, instead they asked me for a upfront payment, which I refused to pay. After complaining numerous times and not receiving any response, I have complained again and have today cancelled my DD's. In summary, I strongly feel that my meter readings which I have diligently been sending each month, have been either falsified or exaggerated. Furthermore, there is a complete and utter lack of customer service and it seems a policy of not responding to difficult complaints and when asked to explain their workings out, no one to date can explain a thing!! I LIKE OTHERS ARE OWED HUNDREDS OF POUNDS AND OFGEM NEEDS TO ACT NOW TO ENSURE EE CUSTOMERS RECEIVE THE REFUNDS WHICH ARE DUE TO THEM.