Economy Energy
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Should be shut down!!!!!
Worst company I’ve ever dealt with in my life! Would have given 0 stars if I could! Had nothing but problems from the day I joined. I left them in October 2018 and am still getting threatening emails saying I owe them £47 despite the fact when I called them just after leaving, I was told I was actually in credit by over £100. At one point, after being with them for approx 3 months, they called me at work and told me I owed them £27 otherwise they will instruct bailiffs! I’d never even received any correspondence at all that I owed any money which I explained to the guy on the phone and was told that his department was the last point of call before bailiffs so I’d have to ring back into customer services to sort it! I got into such a state and had to leave work early that day losing money to resolve the issue. Called customer service and they said I shouldn’t have been called because I didn’t owe anything! Wrote a complaint about my experience and was just given details of my latest bills. I explained that I didn’t ask to see my bills, I was complaining about the way the whole situation was dealt with which caused me a lot of distress and I had to leave work and lose money and their response was “there’s nothing we can do about that so your complaint will be closed” As mentioned before, still getting threatening emails saying I owe them money when they told me previously that I was in credit. I’ve not received any closing bills or statements explaining why I owe them or any kind of break downs. Sent another complaint today asking for bills, closing statements and the last 3 months meter reads they have for me so I can check them against my records. Hopefully the outcome from this complaint will be better considering the position they’re now in!!