EC
Economy Energy
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I have been now waiting for nine weeks…
I have been now waiting for nine weeks for £697.98 to be refunded to me as I am in credit having moved to a new supplier. Every time I call up or e-mail I am told that they can give no time scale to when I will receive a refund. I have now lodged a complaint with the ombudsman and Resolve through the "Money Saving Expert". The complaints department and customer services at ECONOMY ENERGY are now not answering the phone, or at least I have just held for 45 minutes with no response. It should be illegal for companies to hold on to customers money for this length of time. This is a HUGE amount of money!