Economy Energy
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What Customer Service
As a Economy Energy customer from last November 2017 on a two year fixed tariff, I have nothing but problems. Incorrect starting date. Customer service centre answer call times are a disgrace, very often a recorded message saying they are experiencing high call volumes and waiting time is around 20 minutes, actually it is a lot more, they also ask if you would like to be called back when you are first in the queue, 75% of the time you do not get a call, so you have to start all over again. Estimated reading are listed even when you do actual meter readings monthly as asked, so bills are mucked up. Their Customer Charter might as well not exist as a number of the statements in there never happen, and why they have a complaint system that again does not follow the charter beats me. Unfortunately I would leave but as I am on a fixed tariff until November, there is not a cheaper tariff out there at present plus the early exit fee to pay. Roll on November. Well done Ofgem for looking into this company with all it problems