Travelocity

Took long time and quite a bit of pointless waiting on phone to book a 2-night hotel reservation through Travelocity in Fort Myers. $279 a night plus $100 in taxes and charges for basic, no-frills accommodation, no breakfast included, and find-it-yourself parking. Breakfast, BTW, as much of rip-off as the hotel was. Doesn't look like Travelocity has any way to filter out these experiences, nor even tries to.

Our Aruba Car Rental Dilemma I simply LOVE Expedia and ALL of their associated companies, we have utilized them for a number of years for airline tickets, car rentals, vacation adventures and more. We have NEVER had a problem until this past January, 2019 when we traveled to Aruba and please know that Expedia/Travelocity was NOT our problem. Our problem was with PAYLESS CAR RENTALS. I booked our car rental online for our Aruba trip on 11/10/2018 for; 2 weeks; 1/12/2019 to 1/26/2019. I purchased collision insurance for the vehicle through Travelocity for $165.00, having to pay upfront. I was NOT ABLE to pay for the Payless car rental up front which I ALWAYS do in advance with other companies that I've rented from as it "stated" on my Travelocity invoice that I had to pay upon pick-up, this didn’t make me happy at all but what do you do in such a case? I usually rent through Priceline via their “bidding” feature but they did away with that program sometime in perhaps late 2017 or in 2018. Our complete bill for the car rental through Travelocity for a 2 week rental in Aruba along with insurance came out to a grand total of $643.80, leaving the $478.80 to pay to Payless upon pick-up of the Compact car rental. Upon arrival to Aruba and getting through customs etc. we were FINALLY able go and retrieve our car rental. The Aruba airport has little “shacks” behind the airport where one goes to do the paperwork, pay them if not paid in advance and then pick-up the rental vehicle. Payless did not have a pick-up shack so we stopped at Dollar car rental’s outside rental shack. Upon arriving an older gent/customer was on the phone arguing with someone on the phone, the jest of the conversation was that the man was NOT happy because whoever he was talking to on the phone did not have a rental for him and he had an official confirmed reservation. The Dollar car rental lady behind the desk was busy @ the time so I waited a bit, when finished she asked if she could assist me, I asked her where the Payless car rental shack was, she didn’t even respond, she just picked up a phone, dialed a number and handed the phone to me. I asked the person, a female on the other end of the phone who I speaking to. She stated Payless car rental, I told her who I was and informed her that I had a reservation with her company to rent a Compact car from them and she informed me that they didn’t have any vehicles to rent. I told her I had a reservation AND a confirmation number AND told her that I’d paid in advance for the insurance. She informed me that yes I did have a confirmed reservation along with a confirmation number and that she did notice that I’d paid the insurance monies owed but “they” gave my car to someone else. She also stated that they were able to give our car away because I’d used a 3rd party company to rent my car through, I’m like; WHAT? She explained that IF I would have rented DIRECTLY through them, Payless, and paid for my car @ the time of rental I’d have a car but because I’d used a 3rd party company such as Expedia, Travelocity, Priceline, etc. they could rent my car to someone else if the purchasing customer PHYSICALLY came to the counter to purchase a rental. *Funny thing, there's NOTHING noted on MY paperwork that reads that they can do this!!! Perhaps a potential lawsuit is in MY favor?* Needless to say, I was not very nice to this lady on the phone which totally is NOT my nature but I was TICKED OFF TO THE MAX. I figured out later that the older gent on the phone who was there before me must have lost his rental as well thus his anger towards the person on the phone, perhaps it was the same lady that I’d spoken to. I asked her if she had ANYTHING for rent FOUR times and she said, “NOPE NOTHING” all FOUR times. I hung up on her, which was VERY rude of me and I then asked the Dollar rental counter lady if she had anything that we could rent and she replied no. So hubby and I went down the line to each booth and we were rejected by THREE OTHER COMPANIES making it a total of FOUR company rejections. WHAT A GREAT WAY TO START OUR VACATION IN PARADISE. I stayed outside and guarded our belongings while my husband went into the National car rental shack, WOO HOO they have a car, I was relieved. When he got out and handed me the paperwork I almost had a coronary while looking at the paperwork. National’s rental for a compact car, 2 week rental in Aruba was $1268.16 with insurance, I was flabbergasted. YES, I realize that it's Aruba AND an Airport rental but so was my Expedia/Travelocity/Payless rental. My husband tried to calm me down by telling me that it’d be $300.00 less when we return the car as we had to pay a deposit. I told him I understood that but this rental is costing us AND will cost us upon return of the vehicle, $968.16. We’d actually ONLY put 80 miles exactly on this 2 week car rental because we walked many places, rode the bus and traveled elsewhere via other transportation modes while we were in Aruba. This NATIONAL car rental dollar amount was $324.36 MORE THAN our original Expedia/Travelocity/Payless rental agreement. GASP!! My mind is like a calculator and I was quickly figuring out how many hrs. I would have to work to pay for this National Car Rental. GHEEZ; we certainly got stiffed for being hard up, what a bunch of fecal debris. SO; In short I recommend if you’re going to rent a car in Aruba or perhaps anyplace else DON’T use a THIRD PARTY Company AND FOR SURE do NOT USE PAYLESS CAR RENTAL because they’ll jack your car rental right out from underneath you and you’ll end up carless and they will careless about it. BAD, BAD, BAD, CUSTOMER RELATIONS ON YOUR PART PAYLESS CAR RENTALS!! By the way, this was NOT our first trip to Aruba and we’ve NEVER had a problem with a car rental company traveling ANYWHERE before, using a 3rd party rental. Not in the USA or traveling to another country. *Scratching my head.* On a good note, I emailed Travelocity IE our dilemma and within 3 days they’d finished their investigation regarding our issue and they credited our charge card for the $165.00 for the collision insurance. THANKS SOOO MUCH TRAVELOCITY, YOU ROCK! JR Brumfield, State of WI, USA

Bought tickets and a hotel for work, specifically purchasing the insurance because work could move the trip. After calling them to cancel not only do I find out that they won't actually give the money back but just apply a credit to my account that there is a $200 cancellation fee that they will pick up once I re-book the flight. Spent more then thirty minutes on the phone to make this happen with half the time on hold. I cancelled nearly 20 days ahead of the trip 22 days after it was bought. I still can't believe that they give trip credit instead of refunding the cost to the credit card even after buying trip insurance. What a scam!

Adiel Cruz Luna gave us excellent service while we were at Paridisus Playa Del Carmen. We have known Adiel for a short time while we were here. He provided great customer service far beyond expectations! We will come back to this resort again and recommend to all our friends and family to come here and one of the main reasons is because of the way we were treated by Adiel.

They booked our trip with United and delta. The carriers don’t hand off baggage. Literally you get off plane, exit airport to baggage claim. Re enter airport, check bag on delta, go through tsa again and run to your next flight. The delayed United plane didn’t allow for all these steps , at which point the United people gave us good advice: leave the bag and run. So at sfo airport we flip flopped @10 minute run after tsa just to get on tail end of boarding! Never again. Warning: under no circumstances should you book with two carriers . It’s 2019 and the technology to allow your checked bag to get to another carrier isn’t availble, but we are landing on Mars....so there’s that!

I booked a car through this company while I was going on holiday with my fiance. Once we arrived at the airpot to pick-up the car, there was no car available. We had to pay a taxi in order to reach our destination and no one was able to let us know where to find a car. I had, therefore, to call Travelocity's services and America Rental Car to find out what was happening and the car rental informed me that no car was available. I had to find a solution by myself at 11pm in the evening the first day of my holiday... which has been to take a cab since there were no bus available either. The day after, I had to call again America car rental to check if there was a car available and again nothing was fixed. I then contacted you to ask for a full refund. In order to receive the confirmation of the refund I had to call several times during several days which costs me a lot of money since I live in Europe and a lot of time during my holidays... These are the reasons why I completely unrecommend this company which "provides services" while their services were not available and have never been... I asked a refund for the taxi fees I had to pay because of their misorganisation and they didn't even refund it saying that they anyway canceled the booking of the car since there was no available. Worse experience ever for holidays. Thank you for your professionalism !

Website is so misleading when it comes to booking cruises. The prices noted on the website quoted is for up to 5 people in one single room. Its cheaper to go directly through Carnival.

I am obligated to share a change/circumstances in the travel industry and how a travel company hotel, and airlines have failed their mission statements and essentially charging customers without providing a service for a paid fee. This is not a reflection of the unfortunate reality of what a major storm does to schedules and the short bit of chaos typically associated with it. My short story is in regards to how companies handle untangling a problem and getting us on our way I was booked thru Travelocity to fly out of Syracuse to Las Vegas this evening (Sunday) Prior to this morning, I received a cancelation of my flight out of Syracuse shortly aver dinner time. This would not be the first time of having things happen, get rerouted, spend long hours at a airport terminal but would arrive later than expected or maybe the next day. After four hours of attempting to contact Travelocity by phone or thru facebook messenger I gave up for the evening, leaving messenger open just in case. This morning was still no response on Facebook messenger which Travelocity steers you to for the more efficient responses and problem solving. Fail #1. Only until I left a complaint in their community section did I get a response.  After two hours I am left with American Airlines cannot fly you there until 1/23 or they can cancel (today is 1/20, I was to fly back 1/24). If I cancel I will be refunded except for one night stay for a hotel they never got me to, and for a cancelation by the airline. Fail #2, #3 In my many years of traveling at any time that an airline could not get you there in a timely manner on their own flights they would put you on another airline in order to get you there and complete the service we pay for. Three day delay is not acceptable or reasonable to any traveler unless a massive emergency or disaster. 8”-12” of snow might be a half day delay even a day under more severe conditions, not as it is presented here. After several back and forth repetitions of common sense with the representative trying to convey that getting me there on the 23 after the show closes for the day does not work with me flying out to return home 6AM the following morning. Should not be that hard to comprehend on the customer service side of things. I am informed that they will not refund my entire hotel bill even though it is a packaged deal and canceled by their partnered airline.  American Airlines via observation of their policy of not putting me on another airline and offering another solution to get me there in a reasonable manner will lose me as a customer. Travelocity will also lose my business after two decades as a customer. The Stratosphere Hotel will no longer be a hotel of choice for participating in packaged travel bundles that engages in a poor practice of fleecing customers when airlines fail to get them there. Had I decided to change my plans I would fully expect a cancelation fee within a short notice of the stay. As this customer fail not only takes a portion of my money for services not rendered, it cost me far much more in lost business opportunities conducted at the show' To make matters worse, I have not been refunded a dime, money is in limbo and they now advise that I have to cover the cost in rebooking the trip. I find this hostile and more than inappropriate. Insult to injury and Fail #4

I purchased 2 round trip tickets plus INSURANCE to Okinawa Japan. We had to cancel due to my mothers death in the USA. After 3 days (a total of 11 hours on the phone with Travelocity) talking to different people because nobody has record that you had already called.plus sending in the death certificate, we were denied for money back or even a credit. almost $3000.00 down the drain. I was advised to get an Attorney which I am thinking about.Its pretty sad that your mother passes away and now this.

Worse customer service ever. I lost so much money trying to call them from overseas, and they kept putting me on call and just wasting my time.

Our family has loved and visited The Royal Hawaiian for years. TRH is a historic hotel full of tradition and elegance located on Waikiki Beach. Our stay at TRH began 12/28 and ended 12/31/ 2018. Usually, I would be begging my husband to stay a couple of more days at the end of our trip. Not this time. We were aware, when we made our reservations, (in the spring) we were visiting at the height of the Holiday Season. In fact many times in the past, we have spent Christmas at TRH. When we made our hotel reservations, we were NEVER told we would need to go on line to book our reservations for lounge chairs around the pool. It used to be a first come, first serve basis. Nor, were we told, we would need to contact a 3rd party company to reserve the lounge chairs on Waikiki Beach for $40.00 a day per chair. Granted, we haven't been to TRH for 2 years, but really, so much has changed during this 2 year time period. We were told by the pool staff who hand out the beach towels we "should have known those were the rules," and if we didn't like it, we could go find a place on the public beach in front of TRH or the Moana. So much for customer service! The attendants attitude was snippy and self-serving. Another thing I noticed, were the stores (specifically selling RH souvenir items, wine, clothing etc.) would close for lunches and breaks. When did that begin???? I would think, as a retailer, you would want your store open from morning until evening, giving maximum exposure to guests who may want to make a purchase to remember their trip. But no, not in this case. I surmised the hotel had to be short handed, at this busiest time of the year. What a shame, being a merchant, I would have thought they would have welcomed visitors in to buy. Maybe it's a money problem, not being able to hire more staff. The longer I have had to think about our trip, maybe HR is the problem. While calling the front desk with questions, we were on hold forever. I began walking down and had to wait longer than anticipated once I arrived at the front desk. I spoke to Mr. Andrew Paul, the manager, who really couldn't answer my questions. He was busy looking around elsewhere while I was speaking to him. We stayed in Suite 4 in the towers which was sub par. The apartment was dark. We felt we couldn't open the drapes as the people sitting by the pool could look in to our living area. The rooms need updating. The restaurant was great, the staff, very overworked and exhausted, however, they visited with us with smiles on their faces and knew our names as they took our orders. The Spa staff was equally wonderful and helpful while we were purchasing products. The welcoming staff as we arrived were all smiles and accommodating when we arrived handing us our leis and stowing our luggage. As returnees, we thought the experience was so so. Nothing to write home about. We have told some of our friends, though, who are planning on returning to TRH sometime this year regarding the short falls in service, attitude etc. For us, it was a ho hum average experience. As I mentioned in the beginning, I would have been begging my husband to stay longer. Not this time. I'm sad, TRH I remember, doesn't exist, at least not last week, when we were visiting. Hopefully, with changes in management from top down, the hotel I remember might be able to re-appear in all of its splendor and glory. I'm hoping something good will happen, and happen sooner than later. Sincerely, Cathy Rudd

After being deplaned (9:15 p.m.) from our connecting flight in Philly the A.A. (Eillen Hartley) Rep. at the ticket counter told us that the flight would be canceled and to go across the hall to customer service for re-booking options. While we waited Daryl Jenkins (A.K.A. Manager) handed out A.A. post cards for re-booking options. Which I utilized but the website said no flights available. We waited about 2 and a half hours in line and when I got to the counter I found out that they switched us to a 10:30 pm flight. Then Sephonia (A.K.A customer care rep) asked me why I wasn't on that flight. I stated because I was instructed to wait in this line. Then she stated "no wonder the flight was so passenger lite". She offered to book me another flight about 12 hours later that would connect in Charlotte with a couple hour layover to finally get me home sometime the next evening (weather permitting). After being patient for this whole duration I became frustrated as my luggage (with my medication) was on the 10:30 flight. After Daryl said there wouldn't be any hotel vouchers I and a couple of other passengers (from the same flight) rented a vehicle to get home in time for our personal obligations. I drove through the night and as I picked up my luggage from JAX airport. Next to the luggage for all the other passengers that didn't know about the other flight. After pursuing all the appropriate complaint channels, I was sent an email from Chris Allen (customer care specialist) that stated as much as American Airlines strives to provide exceptional service there are some things they can control, etc. and offered to refund a portion of my ticket back. I emailed Chris and stated that it's disheartening that my experience didn't even warrant a phone call. Acknowledged that mechanical failure is a big challenge for airlines but my complaint was with the unprofessional way A.A. staff handled it after. a few hours later I received a phone call from Chris Allen and we revisited our stances in the emails. Ultimately Chris said "it seems we have come to an impasse...as A.A. made an announcement and 99 passengers were on the 10:30 flight." I asked who his manager was and he expressed "we speak on behalf of the management team, your complaint was reviewed by the management staff and was deemed unnecessary for them to talk with you". At that point I expressed, with agitation, that I would be sharing my experience with A.A. on every outlet and as I expressed myself Chris Allen started talking over me. Which brought out a louder decimal on my part about how I wasn't finished and which point Chris Allen stated "don't raise your voice to me" and reminded Chris Allen that if I wasn't being talked over I wouldn't have to raise my voice for him to hear me. Yes Chris Allen and American Airlines we are at an impasse as this is not how you take care of your customers! I wasn't looking for anything more than accountability. This is the short version of my experience

Never told us our hotel was cancelled. We booked our honeymoon hotels through Travelocity, and our last Hotel didn't accept Amex. This would have been fine and I could have used a different card, except that Travelocity never told us and even had that hotel on our itinerary until we tried to check in to find out that they never accepted our reservation, were completely booked, and we were left stranded in Italy. Travelocity did absolutely nothing to fix the situation and we were on our own to figure out how to find a new hotel. This company is completely untrustworthy and I would strongly recommend finding a company that won't leave you stranded on your vacation. So much for their email saying, "Your reservation is confirmed, no need to call to reconfirm."

I will NEVER use Travelocity again. Ever. We always got the extra insurance for our airline tickets so that if we have to cancel we could cancel. Well come to find out, the insurance does not cover all cancellations. Best thing to do is get your ticket through the airline and get a "refundable" ticket just in case your trip has to be cancelled.

I will never, ever, ever use Travelocity again! I went on their site and found a condotel in the exact area of the city of Cebu I knew and wanted to stay. I got the email back saying ‘You’re booked-no need to confirm. Apparently, I did need to confirm. When I arrived, they had no record of my reservation, but told me another tower of the same name was probably where I was booked. It was about a 5-10 minute walk and luckily I travel light because I had to carry my luggage over there. It turned out there were two towers there and neither one had a record of my reservation. I tried to go online to get help from Travelocity. Ha! Some help. The dreaded ‘Frequently Asked Questions.’ Gee, thanks for that help. So, now I have to make an international call to Travelocity (God knows what that 20 minute call will cost me). I finally gave them my number and told them to call me when they had things straightened out. They finally called with ‘good’ news. They had found me another hotel. It turned out to be about a 10 minute taxi ride away to a hotel that’s in the middle of nowhere. You can’t get a taxi out here. You can’t walk to any conveniences because there are none. So, basically my Thanksgiving is ruined thanks to Travelocity.

I would give 0 stars if could. They canceled my flight with short notice, and do not want to provide me with a refund. Please, please, please Avoid this company

I would give them zero stars if I could. My husband serves in the us army. We booked a flight with insurance so he could come home for thanksgiving. I always get insurance just in case cause u never know if he will get orders and not be able to come home. Well my husband can’t come home now because of his orders. So we called to cancel the flight and get our money back. We figured we could try for him to come home for Christmas. Not only will they not refund it. They say the insurance stipulates death or medical issues is the only reason they will give our money back. So we asked could we just change the flight for Christmas and pay the difference. They still said no. It’s sad they only care about the bottom dollar and making money!! Don’t use travelocity!! This is how they treat our servicemen and women just trying to come home and see there families!! Disgusting and disgraceful company!!!

I stayed at a hotel in canyon Texas was to be for 2 nights but after the first nigh me and my wife woke with a rash from something in the bed. We would not stay there the second night and asked front desk to refund money and they said they could not because paid through Travelocity. And the people were very rude. I then contact Travelocity and they acted like they were gonna help but in the end said they would do nothing. This company is a joke and does not back up its customers. If you need a travel agency use someone else!

See Rossi Pena's review below, the exact same thing happened to me. Their website would not allow the transaction to go through and kept saying try again in a few moments. I never did get confirmed tickets yet Travelocity charged my debit card six times for $1695.80 each time thereby locking my card. Additionally, I had a very difficult time understanding the customer services representative and her supervisor. I called American Airlines direct, talked to a very helpful and pleasant lady and saved about $70 on the flight. The last few times I have dealt with Travelocity there has always been one issue or another, needless to say I will never use them again!

buyer beware this company is not honest and they have ruined the second vacation I've booked through them I will never never use this company in again they are liars and thieves