Travelocity
View company profile →
Worst experience ever!
I will never, ever, ever use Travelocity again! I went on their site and found a condotel in the exact area of the city of Cebu I knew and wanted to stay. I got the email back saying ‘You’re booked-no need to confirm. Apparently, I did need to confirm. When I arrived, they had no record of my reservation, but told me another tower of the same name was probably where I was booked. It was about a 5-10 minute walk and luckily I travel light because I had to carry my luggage over there. It turned out there were two towers there and neither one had a record of my reservation. I tried to go online to get help from Travelocity. Ha! Some help. The dreaded ‘Frequently Asked Questions.’ Gee, thanks for that help. So, now I have to make an international call to Travelocity (God knows what that 20 minute call will cost me). I finally gave them my number and told them to call me when they had things straightened out. They finally called with ‘good’ news. They had found me another hotel. It turned out to be about a 10 minute taxi ride away to a hotel that’s in the middle of nowhere. You can’t get a taxi out here. You can’t walk to any conveniences because there are none. So, basically my Thanksgiving is ruined thanks to Travelocity.