Travelocity
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Car not available during holidays and no solution found.
I booked a car through this company while I was going on holiday with my fiance. Once we arrived at the airpot to pick-up the car, there was no car available. We had to pay a taxi in order to reach our destination and no one was able to let us know where to find a car. I had, therefore, to call Travelocity's services and America Rental Car to find out what was happening and the car rental informed me that no car was available. I had to find a solution by myself at 11pm in the evening the first day of my holiday... which has been to take a cab since there were no bus available either. The day after, I had to call again America car rental to check if there was a car available and again nothing was fixed. I then contacted you to ask for a full refund. In order to receive the confirmation of the refund I had to call several times during several days which costs me a lot of money since I live in Europe and a lot of time during my holidays... These are the reasons why I completely unrecommend this company which "provides services" while their services were not available and have never been... I asked a refund for the taxi fees I had to pay because of their misorganisation and they didn't even refund it saying that they anyway canceled the booking of the car since there was no available. Worse experience ever for holidays. Thank you for your professionalism !