Very accommodating in every way.
They answer the phone too!!! And follow-up! Their decorum is very professional and solicitous.

Tablet Hotels is a specialized online platform that focuses on booking luxury and boutique hotels around the world. Catering primarily to discerning travelers seeking unique and high-quality accommodations, the company offers a curated selection of properties that emphasize distinctive design and personalized service. Customers can browse a wide range of verified hotel reviews, ensuring they make informed decisions when selecting their ideal stay. In addition to providing comprehensive hotel listings, Tablet Hotels guarantees competitive pricing and concierge-level service to enhance the overall booking experience. The platform is designed for those who prioritize memorable experiences over standard lodging, making it a go-to resource for travelers looking to explore the best boutique hotels available. With a commitment to quality and customer satisfaction, Tablet Hotels positions itself as a trusted choice for luxury travelers.
Tablet Hotels garners high praise from users, with many highlighting its excellent customer service and curated selection of unique accommodations. Reviewers frequently mention the app's reliability and the helpfulness of the reservations team, especially for last-minute bookings.
Customers appreciate the variety of hotel options and the perks associated with Tablet+, which enhance their travel experiences. However, some negative feedback arises from issues related to specific hotel bookings, with complaints about poor conditions at certain properties and concerns over the handling of negative reviews. Despite these criticisms, the overall sentiment remains overwhelmingly positive, reflecting a strong preference for Tablet Hotels as a go-to travel resource.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 255 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Oct 2023.
| Month | Average | Reviews |
|---|---|---|
| Nov 22 | 5.0 | 2 |
| Dec 22 | — | 0 |
| Jan 23 | — | 0 |
| Feb 23 | 5.0 | 1 |
| Mar 23 | — | 0 |
| Apr 23 | 5.0 | 1 |
| May 23 | 5.0 | 1 |
| Jun 23 | 5.0 | 1 |
| Jul 23 | — | 0 |
| Aug 23 | — | 0 |
| Sep 23 | 3.0 | 2 |
| Oct 23 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 255 most recent reviews.
“Lastly the customer service is amazing and it’s such a reassurance to have someone you know you can go to when you mi...”
“I booked a hotel through tablet and it was so bad we couldn’t stay”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 255 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.1 out of 5 (good) | −1% | 1,014 |
Bottom line: Tablet Hotels is #4 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 4.6).
255 reviews of Tablet Hotels. Filter by what matters to you.
They answer the phone too!!! And follow-up! Their decorum is very professional and solicitous.
Amazing amazing resource!! I’ve been booking solely on Tablet since 2008 and can definitely confirm that their reviews are spot on: the properties I’ve booked have, in the main, been as described. And customer service is also 1000% great: after a trip to Istanbul, I complained to them about a hotel I stayed at. Tablet got back to me within a couple of days to say that the hotel’s responses weren’t up to scratch so they were dropping it from the site. It helps that the site interface is also beautiful.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Tablet is my go-to for boutique, chic, cool-designed hotels. I feel like I can trust reviews because the Tablet person is looking for the same things I am. A huge fan.
I booked a hotel close to a ski mountain in NY on Tablet and received a confirmation. So I went ahead and booked non-refundable lift tickets and lessons on the mountain. Lo and behold, I receive another email saying they are very sorry, but the hotel is apparently overbooked and they cannot accommodate my reservation. As an "alternative," I was offered a room in a hotel in Pennsylvania!! WHAT? As a consolation, I was given a free one-year membership to Tablet, which I assure I will NEVER use. Awful.
Mes propos reflétant profondément la réalité de ce que Nous avons malheureusement vécu. Tout d’abord un accueil déplorable, des réceptionnistes hautains, non professionnels et non respectueux: on vous fait vite comprendre que les nouveaux clients ne sont pas les bienvenus; hôtel existant depuis quelques années et privilégiant les anciens. La rue de l’hôtel est terriblement sombre et ultra bruyante( une école collée à l’hôtel est présente et entre les sonneries et les récréations le bruit nous vous l’assurons y est en permanence, évidemment nous aimons les enfants car nous en avons 2 mais un séjour parisien pour profiter dans cet hôtel il faut oublier). Nous sommes arrivés au sein de cet hôtel avec nos 2 enfants moi même et mon époux. L’unique Ascenseur ridiculement minuscule donc avant d’atteindre votre chambre il faudra patienter, aucune aide nous est proposée( alors que le réceptionniste est seul) ce qui est scandaleux et inadmissible. Arrivés dans notre chambre celle ci est glaciale, sombre et empeste la cigarette( alors que nous avions demandé de la chaleur et une chambre non fumeur, mais ah oui j’avais oublié nous sommes des nouveaux clients). De ce pas nous demandons d’ou provient cette odeur la réception nous répond nous ne séjournons pas avec nos clients dans les chambres: classe et courtois. La première nuit est cauchemardesque, un vacarme et bruit incessant ne cesse dans les couloirs et aux étages de cet hôtel, une honte. Au cours de cette nuit mes enfants aillant eut froid nous demandons à la réception pour la seconde nuit des couvertures mais le réceptionniste qui est je le répète ultra anti professionnel nous répond non nous n’en avons plus; alors je lui demande pourquoi le chauffage de la climatisation ne peut pas être par mes soins augmentés et celui ci me retorque que c’est la directrice de l’hotel qui a bloqué la température chaleur à 22degres DONC FUTURS CLIENTS SACHEZ QUE VOUS N’ETES PAS MAÎTRES DE LA RÉGULATION DE LA TEMPÉRATURE DE VOTRE CHAMBRE ET QUE TOUT EST PILOTÉ PAR LA DIRECTION!!: inadmissible, pas à la hauteur et comportement indigne. Dans la chambre le mini bar était vide même pas une bouteille d’eau. Un fait très important est que l’hotel relaie des fausses informations sur leurs propre site dans le but d’attirer de duper une nouvelle clientèle( et quand ils ont des nouveaux clients l’accueil est dédaigneux), en effet les produits de toilette sont affichés sur leur site comme étant de la marque Hermès et bien détrompez vous une fois sur place ce sont des produits de la marque ELLE SPA. Aussi nous avons demandé toujours au sein de cette même réception après notre première journée dans paris 1 simple serviette de bain et encore une fois une réponse inadmissible : vous n’en n’avez pas eu aujourd’hui ? Classe me diriez vous comme réponse! Les désagréments se suivent et comme une impression que le client n’est pas respecté, comme une impression que certaine personne dépasse leur rôle. Toute cette mauvaise expérience est inacceptable et je me devais de vous en avertir chers lecteurs de Tripadvisor. Je reste à votre écoute pour toute question.
I am a longtime PLUS paying customer of Tablet Hotels. While it has been my go to site for hotel bookings for years (because of the curated selection), I was disappointed last week when I booked a hotel for Rome that I was sent a confirmation email for (they had my credit card data on file) and then I found out a day or two before arrival that it was cancelled due to the payment details not going through. I suspect this was because my credit card had changed (new number from AMEX) but somehow they sent a confirmation (usually this happens after payment goes through!) and then the hotel cancelled my booking. I found out via email (that I don't check promptly out of habit) yet I was surprised that neither Tablet nor the hotel tried to call me on my mobile number that I always provide. As a paying customer with loads of previous bookings via Tablet that was the least they could do!
Tablet Hotels was definitely an amazing experience from beginning to end. I spoke with a very friendly gentleman named Lucas. He helped me with my booking. I had a great hotel during my vacation thanks to his suggestion. Way to go Tablet, for my next vacay you can expect me to reach out again.
We stayed at the Britannia Hotel in Canary Wharf . We have previously stayed at The Hilton. It is a bit further to walk to the Britannia from the tube and this did make a difference. The rooms are fine but tired. I imagine a refurbishment is on the cards but for the price we paid we had no complaints. When we arrived we were offered breakfast for £10 per day per person. This was excellent value for a no frills but more than adequate breakfast. The staff were all helpful. No complaints!
I would say this is the number one hotel site for vacationing. I've stayed at thousands of hotels across the United States for work in personal and have used close to 50 different hotel sites. By far this is the number one site for upscale lavish hotels for a very good price in excellent areas the last time I used it so I stayed at the Fairmont Hotel in San Francisco 110% recommended
My wife and I just love Tablet Hotels. When we first joined a few years ago we were a bit skeptical but time after time we were thrilled with our hotel and the premium benefits. We particularly like the range of hotels and prices that are available, the commentary on each hotel available is very helpful. We now only use Tablet for our hotel reservations and have put all the other hotel programs and clubs in the trash. Love it, keep up the great work
Tablet is always my first port of call when booking a trip. A great hotel is very important to me and I must say I’ve never been disappointed. I almost use Tablet to dictate where I travel for a holiday. I love it and recommend the site to everyone.
I've been a member and utilizing Tablet for over 15 years now. It continues to be the very best curator of hotel experiences I've ever found online. I am and always will be completely loyal to them as a trusted source for my frequent travel needs.
Had a lovely stay at the soho grand in New York
Honestly, I would probably stay here again because of the location, the overall vibe and how well we were treated. I just love that someone will bring up some coffee or tea for us at anytime. Free wifi, free champagne on check-in, good use of space (it's compact but stylish) ... great hotel with nice touches. But the light frosting on the toilet room glass, that ends two feet up from the floor ... really?! I have no issue with cheeky, sexy or even naughty. But NO ONE wants to share private toilet moments with their roommate, whether friend or lover. Also, the heating was spotty. We had to call maintenance at 2 a.m. and the guy brought us a bunch of extra blankets because it was only partially resolvable. But these things happen. The barely-concealed toilet room was, to me, a deliberate act of design aggression. Who signed off on this?
Tablet Hotels is a specialized online platform that focuses on booking luxury and boutique hotels around the world. Catering primarily to discerning travelers seeking unique and high-quality accommodations, the company offers a curated selection of properties that emphasize distinctive design and personalized service. Customers can browse a wide range of verified hotel reviews, ensuring they make informed decisions when selecting their ideal stay. In addition to providing comprehensive hotel listings, Tablet Hotels guarantees competitive pricing and concierge-level service to enhance the overall booking experience. The platform is designed for those who prioritize memorable experiences over standard lodging, making it a go-to resource for travelers looking to explore the best boutique hotels available. With a commitment to quality and customer satisfaction, Tablet Hotels positions itself as a trusted choice for luxury travelers.
This profile hasn't been claimed by the business owner.