Tablet Hotels is a specialized online platform that focuses on booking luxury and boutique hotels around the world. Catering primarily to discerning travelers seeking unique and high-quality accommodations, the company offers a curated selection of properties that emphasize distinctive design and personalized service. Customers can browse a wide range of verified hotel reviews, ensuring they make informed decisions when selecting their ideal stay. In addition to providing comprehensive hotel listings, Tablet Hotels guarantees competitive pricing and concierge-level service to enhance the overall booking experience. The platform is designed for those who prioritize memorable experiences over standard lodging, making it a go-to resource for travelers looking to explore the best boutique hotels available. With a commitment to quality and customer satisfaction, Tablet Hotels positions itself as a trusted choice for luxury travelers.
Tablet Hotels garners high praise from users, with many highlighting its excellent customer service and curated selection of unique accommodations. Reviewers frequently mention the app's reliability and the helpfulness of the reservations team, especially for last-minute bookings.
Customers appreciate the variety of hotel options and the perks associated with Tablet+, which enhance their travel experiences. However, some negative feedback arises from issues related to specific hotel bookings, with complaints about poor conditions at certain properties and concerns over the handling of negative reviews. Despite these criticisms, the overall sentiment remains overwhelmingly positive, reflecting a strong preference for Tablet Hotels as a go-to travel resource.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 255 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Oct 2023.
| Month | Average | Reviews |
|---|---|---|
| Nov 22 | 5.0 | 2 |
| Dec 22 | — | 0 |
| Jan 23 | — | 0 |
| Feb 23 | 5.0 | 1 |
| Mar 23 | — | 0 |
| Apr 23 | 5.0 | 1 |
| May 23 | 5.0 | 1 |
| Jun 23 | 5.0 | 1 |
| Jul 23 | — | 0 |
| Aug 23 | — | 0 |
| Sep 23 | 3.0 | 2 |
| Oct 23 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 255 most recent reviews.
“Lastly the customer service is amazing and it’s such a reassurance to have someone you know you can go to when you mi...”
“I booked a hotel through tablet and it was so bad we couldn’t stay”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 255 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.1 out of 5 (good) | −1% | 1,014 |
Bottom line: Tablet Hotels is #4 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 4.6).
255 reviews of Tablet Hotels. Filter by what matters to you.
I had to shorten our holiday due to my mother's ill health. The lady I emailed about this, (Angela?) was super helpful and very kind. I also save money by using tablet and would definitely do so again.
I recently stayed at the Copacabana Palace Hotel in Rio de Janeiro and it was an amazing hotel with a very friendly and professional staff. The food was first rate as were the accommodations. This hotel is one of the stateliest and finest hotels I have ever stayed at. I checked several sites for pricing and booked the best rate through Tablet Hotels so when looking for 5 star hotels and resorts, you have to check out Tablet Hotels.
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I use several of the big hotel sites (Expedia, hotels.com etc) to book travel for work fairly regularly, I've rarely had problems but have found hotels.com to be excellent at fixing them on the two occasions I have had problems. I recently had a bad experience with tablet, terrible hotel, far below the standard of hotels they claim to 'carefully curate'. I complained to them and instead of a decent response was sent an email saying how good their review system is and inviting me to make another booking with them and get some tiny additional perk. I'm really disappointed that their customer service is so much worse than hotels.com when they claim to be offering a higher quality experience.
Needed a special hotel in Berlin. Signed up, got an awesome place; simple and true. Thank you
Amazing selection and experience. Always.
Best booking site period! You can always trust the quality of the hotel on Tablet,
Terrific tablet, it was easy and we got top rated at the hotels we used, complimentary drink, breakfast and an upgrade on our rooms - - we love the Tablet Services and will definitely use it again & again and tell our friends
welcoming, gave choices, friendly, gave extra time, respectful
I have just returned from an amazing trip to the Amalfi Coast and Capri which was only possible through the efforts of the Tablet team. Given the short notice ( 6 weeks ) it was difficult to reserve at most hotels directly through the website particularly the good ones. The team booked great hotels with firsthand input and incredible follow up with many scheduling and other adjustments.The hotel management was fully aware of and responsive to the Tablet perks and given the Tablet Plus membership we were upgraded to suites ( from the standard booking ) and received priority treatment. I use all of the luxury sites but Tablet is a standout.
Very very disappointed! Prices jumped on the site only because I log out and get back on within 10 minutes. The explanations provided by Tablet were incredibly weak. Apparently it was due to few requests coming at the same time? I have checked with the hotel and there was no change. The lack of clarification sent by tablet thinking this would be far sufficient is an insult.
Always great boutique hotels , very helpful in reservations and after , user friendly and great communication
Tablet Hotels is a specialized online platform that focuses on booking luxury and boutique hotels around the world. Catering primarily to discerning travelers seeking unique and high-quality accommodations, the company offers a curated selection of properties that emphasize distinctive design and personalized service. Customers can browse a wide range of verified hotel reviews, ensuring they make informed decisions when selecting their ideal stay. In addition to providing comprehensive hotel listings, Tablet Hotels guarantees competitive pricing and concierge-level service to enhance the overall booking experience. The platform is designed for those who prioritize memorable experiences over standard lodging, making it a go-to resource for travelers looking to explore the best boutique hotels available. With a commitment to quality and customer satisfaction, Tablet Hotels positions itself as a trusted choice for luxury travelers.
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